At a glance
Station Message
Station Ticket Office Opening Times:
Sunday 19th May - 0700 to 1845
Saturday 25th May - 0615 to 1930
Tickets can be bought from the ticket machine or digitally.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
The main storage location for bikes is at The Friary at Temple Quay, just to the right of the ramped exit from the long stay car park.
A limited bike storage location can be found on Station Approach by Queen Anne's Gate.
There is no longer any bike storage inside the station.
- Storage Spaces
- 450
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- Brompton Dock0208 232 3931www.bromptondock.co.uk
- Additional Notes
- Please note cycles can be carried on our trains free of charge.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- APCOA Parking (UK) Limited
- Address
- - -
- Phone Number
- Primary telephone number: 0345 165 2030
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 374
- Daily Rate
- £14.30
- Weekly Rate
- £100.10
- Monthly Rate
- £268.00
- 3 Monthly Rate
- £504.00
- Annual Rate
- £1,463.00
- Taxis
The taxi rank is available on the station forecourt. If you require an accessible taxi please approach a member of staff for assistance.
To reach the station forecourt; exit through the ticket barriers, turn left and exit through the main doors.
You can find more information about local taxi services here.
- Accessible Taxis
- Accessible taxis are available
- Impaired Mobility set down and pick up points available
- Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point located at the customer information office - Platform 3. Please notify a member of staff.
- Airport
A dedicated Airport Flyer bus service connects Bristol Temple Meads and Bristol Airport, with the journey taking approximately 25 minutes. Buses operate 24 hours a day and at peak times, leaves up to every 8 minutes.
The Airport Flyer can be found on the station forecourt. To reach the station forecourt; exit through the ticket barriers, turn left and exit through the main doors.
For more information, including timetables and ticket prices, please click here.
- Ticket Office
- Situated by the ticket office. Monday to Friday - 06:15 to 21:30 Saturday - 06:15 to 21:30 Sunday - 06:45 to 21:30
- Height Adjusted ticket office counter
- Please request staff assistance.
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Accessible ticket machines are located at the station entrance by the ticket office.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Network Rail
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance. Monday to Friday - 05:30 to 01:30 Saturday - 05:30 to 01:30 Sunday - 08:00 to 01:30
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- No
- Customer Services
- Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
- Location for rail replacement services
- Station front. Alternative: the lower approach road, outside the front of Bristol & Exeter House
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 08:00 to 18:00 Saturday - 09:30 to 16:30 Sunday - Closed
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- The ATM machine is located in the Midland Shed, next to the side entrance to the main booking hall from the Friary.
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are accessible
- Post Box
- The Post Box is located by the main gateline
- Public Wi-Fi
- Free Network Rail Wi-fi - #FreeStationWiFi
- Shops
- WHS/M&S; Uppercrust; Pumpkin; Pasty Shop; Starbucks; Lily's Flowers
- Toilets
Ladies, Gents and Baby Change are located in the Passenger Subway. The Baby Change is located next to the Ladies Toilets. An additional Baby Change facility is also located in the Accessible Toilet on Platform 13/15.
Accessible Toilets are located on Platform 3 by the Help Desk and on Platform 13/15.
Additional Ladies Toilets are located on Platform 10/12.
- Baby Changing facilities
- Yes
- National Key toilets
- Radar Key available from station staff.
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- Waiting Rooms are located on Platform 5/7 and on Platform 13/15
- Seating
- Yes
- Staff help available opening times
- Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance. Monday to Friday - 05:30 to 01:30 Saturday - 05:30 to 01:30 Sunday - 08:00 to 01:30
- Helpline Number
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- Lifts to all platforms and facilities. Ticket office is also step free.
- Wheelchairs Available
- Yes