GWR Ticket Officer Consultation Plain Text Format Great Western Railway are consulting on proposals to move ticket office staff into other areas of the station where they can help more customers, as transactions from ticket offices drop below 15%. Train companies have listened to feedback and have extended the time available to respond to the consultation by an extra five and a half weeks to give as many people a chance to take part. Passengers now have until Friday 1 September 2023 to have their say. Input from passengers and independent watchdogs will help shape final proposals, so that all passengers are supported as the railway responds to generational shifts in passenger buying habits. The consultations are happening as part of an industry-wide set of proposals that would mean ticket office staff would work on station platforms and concourses where they can be closer to customers. Subject to consultation, ticket offices could be phased out over a number of years. Ticket office staff would be freed up to work in other areas of the station where they are closer to customers and better placed to help, in line with models already in place at some Great Western Railway stations such as Newbury or Reading Green Park. Our Passenger Assist programme – which helps disabled and mobility-impaired customers navigate stations and board trains – will not be affected by the changes. The proposals are designed to increase staff trained and available to help customers at stations across the network, including those with additional accessibility needs. What will happen to ticket offices? Subject to consultation, ticket office staff would transition to multi-skilled roles – similar to those already in place at GWR since 2007. This would allow staff to help more customers with a wider range of issues, including helping them to buy tickets, wherever they are on the station. This will, however, mean changes to how our station teams are organised, and some ticket offices will close as the new roles are introduced. GWR is consulting with the public on an individual station-by-station basis. This includes publication of Equality Impact Assessments for each proposal and is independently run by industry watchdogs Transport Focus and London TravelWatch. Why is this happening? Digital tickets have made it easier and faster for customers to buy and manage tickets online, which means fewer people than ever are using ticket offices. The approach would help bring station retailing up-to-date from 1996, when the rules on how to sell tickets were set and before the invention of the smartphone. Back then, 82% of all tickets were sold at ticket offices nationally, compared to less than 15% on average today. Bringing staff out from offices would allow the railway to respond to the generational shift in customer behaviour, in common with many other industries and organisations that have long since done so such as Transport for London, most airlines and many banks and supermarkets. How can I comment? If you would like to comment on these proposals contact Transport Focus, the independent transport user watchdog, or – for stations in London – London TravelWatch, by Friday 1 September 2023. For more information please visit www.transportfocus.org.uk/ticketoffices and www.londontravelwatch.org.uk/great-western-railway-ticket-office-consultation Here are some answers to frequently asked questions: What benefits will customers see from these changes? A key benefit of these changes is that they greatly improve our ability to make staff available at the right place and time to help customers face-to-face, rather than being restricted to just selling tickets from behind a glass window. Our plans would move staff to a new role, based on the principles of the station multi-skilled role – in place at GWR since 2007. This would allow staff to help more customers with a wider range of issues, including helping them to buy tickets, wherever they are on the station. The changes also ensure a more visible staff presence around the station during staffed hours, on ticket concourses and on platforms where staff can also help deter anti-social behaviour. Will all ticket offices close as a result of this proposal? Our main focus is moving under-used staff from ticket offices to other places on the station where they can be closer to customers and better able to help. As these changes take place across our network, we expect some ticket offices to eventually close. Two-thirds – 60% – of GWR stations don’t have staff or a ticket office, with 48% of stations staffed on a part-time basis. No final decisions about any individual ticket offices can be taken until the completion of public consultation. The consultations will be coordinated by Transport Focus and London TravelWatch. How would I continue to buy my ticket at the station? In line with current trends, we expect customers will continue to switch to buying tickets digitally, through apps or online, and will use contactless or smartcards where they are available. However, we remain committed to maintaining appropriate facilities to allow customers to buy tickets in person at the station. Staff will be trained to help you buy tickets at the station from self-service machines, or through your phone. If needed customers can buy their ticket onboard the train, or at their destination station. At GWR 86% of ticket office transactions already take place outside the ticket office. An estimated 99% of all transactions made at ticket offices nationally last year can be made at self-service machines or online. Those arrangements will remain for customers who prefer to buy tickets in person. Will you be changing station opening times as a result of these changes? No. No station is closing, and station operating times remain unaffected by these proposals. Train services would be unaffected by the changes. Cutting ticket offices makes it harder for passengers to get the cheapest and most appropriate tickets and restricts the advice they can access at the ticket office. Our commitment to providing the right ticket at the right price has not changed. New, multi-skilled roles would mean more colleagues would be trained and able to give the best possible advice elsewhere on the station, where they would be closer to customers. At GWR, 86% of customer transactions already happen outside a ticket office. What happens if the self-service ticket machine is out of service and there is no staff member to help? Two-thirds of GWR stations already operate without staff, and well-established arrangements allow customers to travel if things go wrong, including allowing customers to buy tickets on board their trains or when they reach their destination. How are you ensuring that the needs of vulnerable people and those with accessibility needs are protected? Our Passenger Assist programme – which helps disabled and mobility-impaired customers navigate stations and board trains – will not be affected by the changes. Train operators will carry out a full Equality Impact Assessment for each individual station, which will be shared with the Department for Transport as part of the Public Consultation process. We encourage customers with specific concerns to raise them as part of the consultation process. I have dyslexia/cognitive impairment/disability and can’t use a self-service ticket machine. Will I still be able to get help buying tickets at my station? There will be more staff with more training on platforms and station concourses, helping passengers to plan journeys and use digital and self-service ticketing. Two-thirds of GWR stations already operate without ticket offices, which means we have well-established arrangements that allow customers to travel without a ticket before buying on board trains or at their destination station if there is no other option. Why are you forcing disabled and older people without internet access to travel for miles to renew a Railcard? We’re not. The Disabled Person’s Railcard, 16-17 Saver, 26-30 Railcard, and Veterans Railcard are available online, with some also available to buy via post or phone. These have proved a practical, convenient and efficient way for customers to buy and renew without making unnecessary journeys to renew in person. The proposed changes will mean the 16-25 Railcard, Senior Railcard, Two Together Railcard, Family and Friends Railcard, and Network Railcard can be accessed in the same way. Will I still be able to pay in cash? Cash will continue to be accepted across the network at self-service ticket machines, onboard and where tickets office facilities operate at busy stations and interchanges. Here are the proposed changes to ticket retailing at GWR stations: Barnstaple Current Ticket Office times are Monday to Saturday 6:15am to 5:50pm, and Sunday 9:20am to 4:40pm. Proposed staffing times remain the same. Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes During the 2022/23 financial year,  The number of tickets sold at the ticket office was 77,466 The number of bookings collected at the ticket office was 8,045. The number of tickets sold at Ticket Vending Machines was 9,407. The number of bookings collected at Ticket Vending Machines was 20,687. The number of journeys from this station booked online was 83,218. The number of cash payments received was 17,195 The number of Warrant / Voucher payments was 235. We sold 149season tickets, 11 Rovers/Rangers tickets, 867 Excess Fares, 5,297 Car Parking tickets, 28 Disabled discount tickets, 2,803 Railcards, and processed 311 refunds.    The current number of ticket office windows at this station is 2 and the number of Ticket Vending Machines is 1, of which they accept cash and card.    The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close.   Bath Spa   Current ticket office times are Monday to Saturday 6:00am to 8:00pm, and Sunday 7:45am to 8:00pm   Proposed staffing times are Monday to Friday 6:30am to 7:30pm, Saturday 7:00am to 8:00pm, and Sunday 7:30am to 8:30pm.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 212,977. The number of bookings collected at the ticket office was 52,539. The number of tickets sold at Ticket Vending Machines was 155,220.  The number of bookings collected at Ticket Vending Machines was 255,520. The number of journeys from this station booked online was 1,591,486. The number of cash payments received was 35,136. The number of Warrant / Voucher payments was 381.   We sold 3,969 season tickets, 74 Rovers/Rangers tickets, 4,172 Excess Fares, 0 Car Parking tickets, 3 Disabled discount tickets, 3,700 Railcards, and processed 527 refunds.    The current number of ticket office windows at this station is 5 and the number of Ticket Vending Machines is 6, of which they accept cash and card.    The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.   The proposed changes coming into effect from September to December 2024 will see ticket office windows close.    Bodmin Parkway  Current ticket office times are Monday to Saturday 7:00am to 6:00pm, and Sunday 10:45am to 6:00pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 20,927. The number of bookings collected at the ticket office was 5,539. The number of tickets sold at Ticket Vending Machines was 9,378.  The number of bookings collected at Ticket Vending Machines was 13,990. The number of journeys from this station booked online was 120,354. The number of cash payments received was 4,764. The number of Warrant / Voucher payments was 81.   We sold 342 season tickets, 6 Rovers/Rangers tickets, 289 Excess Fares, 1,330 Car Parking tickets, 4 Disabled discount tickets, 767 Railcards, and processed 77 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept cash and card.    The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close.   Bourne End Current ticket office times are Monday to Friday 6:05am to 12:35pm, and Saturday 7:05am to 1:35pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 11,558. The number of bookings collected at the ticket office was 716. The number of tickets sold at Ticket Vending Machines was 15,179.  The number of bookings collected at Ticket Vending Machines was 4,274. The number of journeys from this station booked online was 19,719. The number of cash payments received was 1,749. The number of Warrant / Voucher payments was 0.   We sold 724 season tickets, 0 Rovers/Rangers tickets, 7 Excess Fares, 0Car Parking tickets, 0 Disabled discount tickets, 100 Railcards, and processed 23 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.    The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.     Bradford-On-Avon Current ticket office times are Monday to Saturday 6:20am to 1:30pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 26,522. The number of bookings collected at the ticket office was 2,134. The number of tickets sold at Ticket Vending Machines was 23,365.  The number of bookings collected at Ticket Vending Machines was 13,049. The number of journeys from this station booked online was 96,819. The number of cash payments received was 4,449. The number of Warrant / Voucher payments was 36.   We sold 234 season tickets, 1 Rovers/Rangers tickets, 37 Excess Fares, 0 Car Parking tickets, 20 Disabled discount tickets, 380 Railcards, and processed 52 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close.   Bramley (Hants) Current ticket office times are Monday to Friday 6:20am to 12:50pm, and Saturday 7:20am to 1:30pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 5,372. The number of bookings collected at the ticket office was 494. The number of tickets sold at Ticket Vending Machines was 20,993.  The number of bookings collected at Ticket Vending Machines was 4,745. The number of journeys from this station booked online was 39,462. The number of cash payments received was 897. The number of Warrant / Voucher payments was 1.   We sold 262 season tickets, 0 Rovers/Rangers tickets, 5 Excess Fares, 0 Car Parking tickets, 0 Disabled discount tickets, 48 Railcards, and processed 17 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 2, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close.   Bridgwater Current ticket office times are Monday to Saturday 6:30am to 2:15pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 34,272. The number of bookings collected at the ticket office was 2,814. The number of tickets sold at Ticket Vending Machines was 18,611.  The number of bookings collected at Ticket Vending Machines was 16,766. The number of journeys from this station booked online was 117,485. The number of cash payments received was 9,691. The number of Warrant / Voucher payments was 263.   We sold 133 season tickets, 18 Rovers/Rangers tickets, 20 Excess Fares, 667 Car Parking tickets, 14 Disabled discount tickets, 292 Railcards, and processed 8 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Bristol Parkway Current ticket office times are Monday to Friday 6:00am to 8:00pm, Saturday 7:00am to 6:00pm, and Sunday 8:30am to 7:00pm   Proposed staffing times are Monday to Friday 6:30am to 7:30pm, Saturday 7:00am to 6:00pm, and Sunday 8:30am to 7:00pm   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 112,278. The number of bookings collected at the ticket office was 64,843. The number of tickets sold at Ticket Vending Machines was 23,249.  The number of bookings collected at Ticket Vending Machines was 194,441. The number of journeys from this station booked online was 1,017,999. The number of cash payments received was 14,741. The number of Warrant / Voucher payments was 375.   We sold 1,956 season tickets, 59 Rovers/Rangers tickets, 2,304 Excess Fares, 1 Car Parking tickets, 29 Disabled discount tickets, 1,969 Railcards, and processed 485 refunds.    The current number of ticket office windows at this station is 5 and the number of Ticket Vending Machines is 2, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Bristol Temple Meads Current ticket office times are Monday to Saturday 6:15am to 9:30pm, and Sunday 6:45am to 9:30pm.   Proposed staffing times are Monday to Friday 6:30am to 7:30pm, Saturday 7:00am to 8:00pm, and Sunday 7:30am to 8:30pm   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 260,855. The number of bookings collected at the ticket office was 91,846. The number of tickets sold at Ticket Vending Machines was 198,200.  The number of bookings collected at Ticket Vending Machines was 370,335. The number of journeys from this station booked online was 3,302,671. The number of cash payments received was 56,147. The number of Warrant / Voucher payments was 2,426.   We sold 6,442 season tickets, 120 Rovers/Rangers tickets, 5,557 Excess Fares, 2 Car Parking tickets, 118 Disabled discount tickets, 3,144 Railcards, and processed 1,042 refunds.    The current number of ticket office windows at this station is 5 and the number of Ticket Vending Machines is 5, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.   The proposed changes coming into effect from September to December 2024 will see ticket office windows close.  Camborne Current ticket office times are Monday to Friday 7:00am to 2:00pm, and Saturday 7:30 am to 2:00pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 19,353 The number of bookings collected at the ticket office was 2,056 The number of tickets sold at Ticket Vending Machines was 26,259.  The number of bookings collected at Ticket Vending Machines was 6,459. The number of journeys from this station booked online was 56,345. The number of cash payments received was 7,367. The number of Warrant / Voucher payments was 151   We sold 567 season tickets, 10 Rovers/Rangers tickets, 52 Excess Fares, 30 Car Parking tickets, 0 Disabled discount tickets, 690 Railcards, and processed 9 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Castle Bar Park Current ticket office times are Monday to Friday 7:00am to 10:00am.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 0 The number of bookings collected at the ticket office was 0 The number of journeys from this station booked online was 56. The number of cash payments received was 0. The number of Warrant / Voucher payments was 0.   We sold 0 season tickets, 0 Rovers/Rangers tickets, 0 Excess Fares, 0 Car Parking tickets, 0 Disabled discount tickets, 0 Railcards, and processed 0 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 0.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Castle Cary Current ticket office times are Monday to Friday 7:30am to 6:30pm, and Saturday 7:30 am to 4:30pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 11,868 The number of bookings collected at the ticket office was 5,839 The number of tickets sold at Ticket Vending Machines was 2,978  The number of bookings collected at Ticket Vending Machines was 21,207 The number of journeys from this station booked online was 196,630 The number of cash payments received was 2,273 The number of Warrant / Voucher payments was 132   We sold 5 season tickets, 2 Rovers/Rangers tickets, 342 Excess Fares, 1,102 Car Parking tickets, 0 Disabled discount tickets, 422 Railcards, and processed 75 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Charlbury Current ticket office times are Monday to Friday 5:50am to 12:20pm, and Saturday 6:45am to 1:15pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 3,898 The number of bookings collected at the ticket office was 712 The number of tickets sold at Ticket Vending Machines was 15,200  The number of bookings collected at Ticket Vending Machines was 11,001 The number of journeys from this station booked online was 111,061 The number of cash payments received was 283 The number of Warrant / Voucher payments was 4   We sold 169 season tickets, 0 Rovers/Rangers tickets, 33 Excess Fares, 0 Car Parking tickets, 0 Disabled discount tickets, 139 Railcards, and processed 7 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Cheltenham Spa Current ticket office times are Monday to Friday 6:15am to 8:15pm, Saturday 6:15am to 7:15pm, and Sunday 9:00am to 4:30pm   Proposed staffing times are Monday to Friday 6:30am to 7:30pm, Saturday 7:00am to 7:15pm, and Sunday 9:00am to 4:30pm.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 58,224 The number of bookings collected at the ticket office was 8,364 The number of tickets sold at Ticket Vending Machines was 39,851  The number of bookings collected at Ticket Vending Machines was 101,593 The number of journeys from this station booked online was 926,620 The number of cash payments received was 12,917 The number of Warrant / Voucher payments was 433   We sold 790 season tickets, 50 Rovers/Rangers tickets, 917 Excess Fares, 2 Car Parking tickets, 51 Disabled discount tickets, 1,379 Railcards, and processed 109 refunds.    The current number of ticket office windows at this station is 2 and the number of Ticket Vending Machines is 2, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Chippenham Current ticket office times are Monday to Friday 5:50am to 8:00pm, Saturday 5:50am to 7:30pm, and Sunday 7:40am to 7:50pm   Proposed staffing times are Monday to Friday 6:30am to 7:30pm, Saturday 7:00am to 7:30pm, and Sunday 7:40am to 7:50pm.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 105,754 The number of bookings collected at the ticket office was 16,077 The number of tickets sold at Ticket Vending Machines was 81,651  The number of bookings collected at Ticket Vending Machines was 101,528 The number of journeys from this station booked online was 518,566 The number of cash payments received was 19,598 The number of Warrant / Voucher payments was 240   We sold 3,183 season tickets, 21 Rovers/Rangers tickets, 806 Excess Fares, 0 Car Parking tickets, 29 Disabled discount tickets, 1,301 Railcards, and processed 219 refunds.    The current number of ticket office windows at this station is 3 and the number of Ticket Vending Machines is 3, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Cholsey Current ticket office times are Monday to Friday 6:10am to 12:40pm, and Saturday 7:00am to 1:30pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 10,910 The number of bookings collected at the ticket office was 1,008 The number of tickets sold at Ticket Vending Machines was 20,855 The number of bookings collected at Ticket Vending Machines was 8,705 The number of journeys from this station booked online was 38,259 The number of cash payments received was 1,113 The number of Warrant / Voucher payments was 6   We sold 648 season tickets, 0 Rovers/Rangers tickets, 0 Excess Fares, 153 Car Parking tickets, 1 Disabled discount tickets, 86 Railcards, and processed 6 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Cookham Current ticket office times are Monday to Friday 6:50am to 11:30am, and Saturday 8:00am to 11:30am.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 12,415 The number of bookings collected at the ticket office was 494 The number of tickets sold at Ticket Vending Machines was 15,525 The number of bookings collected at Ticket Vending Machines was 2,719 The number of journeys from this station booked online was 12,283 The number of cash payments received was 1,586 The number of Warrant / Voucher payments was 0   We sold 1,032 season tickets, 0 Rovers/Rangers tickets, 0 Excess Fares, 0 Car Parking tickets, 2 Disabled discount tickets, 87 Railcards, and processed 54 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Crowthorne Current ticket office times are Monday to Friday 6:45am to 10:30am.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 263 The number of bookings collected at the ticket office was 32 The number of tickets sold at Ticket Vending Machines was 19,215 The number of bookings collected at Ticket Vending Machines was 6,343 The number of cash payments received was 15 The number of Warrant / Voucher payments was 0   We sold 3 season tickets, 0 Rovers/Rangers tickets, 0 Excess Fares, 1 Car Parking tickets, 0 Disabled discount tickets, 0 Railcards, and processed 3 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 0, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Dawlish Current ticket office times are Monday to Friday 7:05am to 7:00pm, and Saturday 7:00am to 2:00pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 56,020 The number of bookings collected at the ticket office was 1,859 The number of tickets sold at Ticket Vending Machines was 40,625 The number of bookings collected at Ticket Vending Machines was 8,162 The number of journeys from this station booked online was 66,088 The number of cash payments received was 16,669 The number of Warrant / Voucher payments was 125   We sold 1,003 season tickets, 23 Rovers/Rangers tickets, 98 Excess Fares, 2 Car Parking tickets, 12 Disabled discount tickets, 1,073 Railcards, and processed 69 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Didcot Parkway Current ticket office times are Monday to Friday 6:00am to 7:40pm, Saturday 6:30am to 7:40pm, and Sunday 8:00am to 7:40pm.   Proposed staffing times are Monday to Friday 6:30am to 7:30pm, Saturday 7:00am to 7:40pm, and Sunday 8:00am to 7:40pm. Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 288,011 The number of bookings collected at the ticket office was 34,458 The number of tickets sold at Ticket Vending Machines was 80,160  The number of bookings collected at Ticket Vending Machines was 99,552 The number of journeys from this station booked online was 749,442 The number of cash payments received was 40,946 The number of Warrant / Voucher payments was 352   We sold 14,486 season tickets, 11 Rovers/Rangers tickets, 328 Excess Fares, 0 Car Parking tickets, 96 Disabled discount tickets, 2,115 Railcards, and processed 366 refunds.    The current number of ticket office windows at this station is 4 and the number of Ticket Vending Machines is 3, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Evesham Current ticket office times are Monday to Friday 6:20am to 12:50pm, and Saturday 7:20am to 1:50pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 13,800 The number of bookings collected at the ticket office was 3,803 The number of tickets sold at Ticket Vending Machines was 7,922 The number of bookings collected at Ticket Vending Machines was 12,610 The number of journeys from this station booked online was 84,472 The number of cash payments received was 2,780 The number of Warrant / Voucher payments was 71   We sold 237 season tickets, 9 Rovers/Rangers tickets, 4 Excess Fares, 1,635 Car Parking tickets, 0 Disabled discount tickets, 304 Railcards, and processed 5 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Exeter Central Current ticket office times are Monday to Saturday 7:50am to 6:15pm, and Sunday 9:30am to 4:30pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 64,109 The number of bookings collected at the ticket office was 5,409 The number of tickets sold at Ticket Vending Machines was 88,926 The number of bookings collected at Ticket Vending Machines was 28,683 The number of journeys from this station booked online was 200,727 The number of cash payments received was 17,021 The number of Warrant / Voucher payments was 551   We sold 1,731 season tickets, 27 Rovers/Rangers tickets, 583 Excess Fares, 1 Car Parking tickets, 153 Disabled discount tickets, 3,411 Railcards, and processed 130 refunds.    The current number of ticket office windows at this station is 2 and the number of Ticket Vending Machines is 3, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Exeter St Davids Current ticket office times are Monday to Friday 5:45am to 8:40pm, Saturday 6:15am to 8:00pm, and Sunday 7:30am to 8:40pm.   Proposed staffing times are Monday to Friday 6:30am to 7:30pm, Saturday 7:00am to 8:00pm, and Sunday 7:30am to 8:30pm.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 183,315 The number of bookings collected at the ticket office was 69,360 The number of tickets sold at Ticket Vending Machines was 21,801 The number of bookings collected at Ticket Vending Machines was 116,327 The number of journeys from this station booked online was 1,314,102 The number of cash payments received was 46,103 The number of Warrant / Voucher payments was 661   We sold 9,569 season tickets, 152 Rovers/Rangers tickets, 3,924 Excess Fares, 2 Car Parking tickets, 11 Disabled discount tickets, 3,924 Railcards, and processed 650 refunds.    The current number of ticket office windows at this station is 5 and the number of Ticket Vending Machines is 2, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.   The proposed changes coming into effect from September to December 2024 will see ticket office windows close.    Exmouth Current ticket office times are Monday to Saturday 7:10am to 3:25pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 64,868 The number of bookings collected at the ticket office was 3,893 The number of tickets sold at Ticket Vending Machines was 71,464 The number of bookings collected at Ticket Vending Machines was 16,168 The number of journeys from this station booked online was 95,539 The number of cash payments received was 18,871 The number of Warrant / Voucher payments was 116   We sold 917 season tickets, 9 Rovers/Rangers tickets, 354 Excess Fares, 0 Car Parking tickets, 59 Disabled discount tickets, 1,991 Railcards, and processed 138 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 2, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Filton Abbey Wood Current ticket office times are Monday to Friday 6:15am to 7:15pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 751 The number of tickets sold at Ticket Vending Machines was 11,182 The number of bookings collected at Ticket Vending Machines was 9,696     We sold 0 season tickets, 0 Rovers/Rangers tickets, 0 Excess Fares, 0 Car Parking tickets, 0 Disabled discount tickets, 0 Railcards, and processed 0 refunds.  The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Frome Current ticket office times are Monday to Friday 6:30am to 12:00pm, and Saturday 6:30am to 12:50pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 9,967 The number of bookings collected at the ticket office was 1,908 The number of tickets sold at Ticket Vending Machines was 8,660 The number of bookings collected at Ticket Vending Machines was 14,365 The number of journeys from this station booked online was 72,031 The number of cash payments received was 1,689 The number of Warrant / Voucher payments was 80   We sold 102 season tickets, 3 Rovers/Rangers tickets, 9 Excess Fares, 304 Car Parking tickets, 0 Disabled discount tickets, 210 Railcards, and processed 0 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Furze Platt Current ticket office times are Monday to Friday 6:45am to 11:30am.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 4,216 The number of bookings collected at the ticket office was 164 The number of tickets sold at Ticket Vending Machines was 4,001 The number of bookings collected at Ticket Vending Machines was 607 The number of journeys from this station booked online was 14,796 The number of cash payments received was 912 The number of Warrant / Voucher payments was 2   We sold 394 season tickets, 0 Rovers/Rangers tickets, 0 Excess Fares, 0 Car Parking tickets, 0 Disabled discount tickets, 8 Railcards, and processed 0 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Gloucester Current ticket office times are Monday to Friday 6:00am to 7:00pm, Saturday 7:00am to 7:00pm, and Sunday 9:00am to 6:00pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 101,395 The number of bookings collected at the ticket office was 21,973 The number of tickets sold at Ticket Vending Machines was 32,549 The number of bookings collected at Ticket Vending Machines was 79,873 The number of journeys from this station booked online was 569,683 The number of cash payments received was 29,865 The number of Warrant / Voucher payments was 528   We sold 1,311 season tickets, 71 Rovers/Rangers tickets, 1,246 Excess Fares, 0 Car Parking tickets, 56 Disabled discount tickets, 1,584 Railcards, and processed 190 refunds.    The current number of ticket office windows at this station is 3 and the number of Ticket Vending Machines is 3, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Goring & Streatley Current ticket office times are Monday to Friday 6:15am to 12:45pm, and Saturday 7:00am to 1:30pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 23,073 The number of bookings collected at the ticket office was 1,246 The number of tickets sold at Ticket Vending Machines was 24,838 The number of bookings collected at Ticket Vending Machines was 7,673 The number of journeys from this station booked online was 53,812 The number of cash payments received was 2,588 The number of Warrant / Voucher payments was 21   We sold 1,064 season tickets, 0 Rovers/Rangers tickets, 4 Excess Fares, 550 Car Parking tickets, 0 Disabled discount tickets, 229 Railcards, and processed 43 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Henley-On-Thames Current ticket office times are Monday to Friday 6:00am to 1:00pm, and Saturday 7:00am to 1:00pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 1,322 The number of bookings collected at the ticket office was 96 The number of tickets sold at Ticket Vending Machines was 34,073 The number of bookings collected at Ticket Vending Machines was 12,527 The number of journeys from this station booked online was 57,906 The number of cash payments received was 218 The number of Warrant / Voucher payments was 0   We sold 17 season tickets, 0 Rovers/Rangers tickets, 2 Excess Fares, 0 Car Parking tickets, 0 Disabled discount tickets, 5 Railcards, and processed 0 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Kemble Current ticket office times are Monday to Friday 6:30am to 1:00pm, and Saturday 7:30am to 2:00pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 1,952 The number of bookings collected at the ticket office was 1,089 The number of tickets sold at Ticket Vending Machines was 9,459 The number of bookings collected at Ticket Vending Machines was 39,477 The number of journeys from this station booked online was 191,080 The number of cash payments received was 201 The number of Warrant / Voucher payments was 9   We sold 61 season tickets, 0 Rovers/Rangers tickets, 13 Excess Fares, 23 Car Parking tickets, 0 Disabled discount tickets, 107 Railcards, and processed 4 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Keynsham Current ticket office times are Monday to Friday 6:45am to 9:30pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 5,587 The number of tickets sold at Ticket Vending Machines was 22,050 The number of bookings collected at Ticket Vending Machines was 17,628 The number of cash payments received was 536 The number of Warrant / Voucher payments was 74    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Kingham Current ticket office times are Monday to Friday 5:40am to 12:10pm, and Saturday 6:40am to 1:10pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 10,583 The number of bookings collected at the ticket office was 2,292 The number of tickets sold at Ticket Vending Machines was 4,656 The number of bookings collected at Ticket Vending Machines was 7,428 The number of journeys from this station booked online was 103,502 The number of cash payments received was 820 The number of Warrant / Voucher payments was 4   We sold 308 season tickets, 0 Rovers/Rangers tickets, 18 Excess Fares, 1,963 Car Parking tickets, 8 Disabled discount tickets, 240 Railcards, and processed 7 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Liskeard Current ticket office times are Monday to Friday 7:00am to 6:00pm, Saturday 8:00am to 6:00pm, and Sunday 9:15am to 4:45pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 28,679 The number of bookings collected at the ticket office was 3,257 The number of tickets sold at Ticket Vending Machines was 23,518 The number of bookings collected at Ticket Vending Machines was 12,693 The number of journeys from this station booked online was 81,145 The number of cash payments received was 6,969 The number of Warrant / Voucher payments was 162   We sold 654 season tickets, 10 Rovers/Rangers tickets, 118 Excess Fares, 837 Car Parking tickets, 7 Disabled discount tickets, 1,174 Railcards, and processed 84 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. London Paddington Current ticket office times are Monday to Saturday 6:00am to 10:00pm, and Sunday 7:00am to 10:00pm.   Proposed staffing times are Monday to Friday 6:30am to 7:30pm, Saturday 7:00am to 8:00pm, and Sunday 7:30am to 8:30pm.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 598,217 The number of bookings collected at the ticket office was 122,302 The number of tickets sold at Ticket Vending Machines was 645,699 The number of bookings collected at Ticket Vending Machines was 509,694 The number of cash payments received was 125,140 The number of Warrant / Voucher payments was 1,423   We sold 11,232 season tickets, 81 Rovers/Rangers tickets, 40,063 Excess Fares, 2 Car Parking tickets, 6 Disabled discount tickets, 7,445 Railcards, and processed 2,299 refunds.    The current number of ticket office windows at this station is 9 and the number of Ticket Vending Machines is 11, of which they accept cash and card. The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.   The proposed changes coming into effect from September to December 2024 will see ticket office windows close.    Maidenhead Current ticket office times are Monday to Friday 6:00am to 8:00pm, Saturday 7:00am to 8:00pm, and Sunday 8:00am to 7:00pm.   Proposed staffing times are Monday to Friday 6:30am to 7:30pm, Saturday 7:00am to 8:00pm, and Sunday 8:00am to 7:00pm.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 222,706 The number of bookings collected at the ticket office was 12,659 The number of tickets sold at Ticket Vending Machines was 364,833 The number of bookings collected at Ticket Vending Machines was 71,808 The number of journeys from this station booked online was 276,958 The number of cash payments received was 41,394 The number of Warrant / Voucher payments was 476   We sold 19,949 season tickets, 0 Rovers/Rangers tickets, 377 Excess Fares, 0 Car Parking tickets, 47 Disabled discount tickets, 1,057 Railcards, and processed 773 refunds.    The current number of ticket office windows at this station is 3 and the number of Ticket Vending Machines is 6, of which they accept cash and card. The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.   The proposed changes coming into effect from September to December 2024 will see ticket office windows close.    Moreton in Marsh Current ticket office times are Monday to Saturday 6:30am to 1:00pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 12,660 The number of bookings collected at the ticket office was 2,646 The number of tickets sold at Ticket Vending Machines was 8,693 The number of bookings collected at Ticket Vending Machines was 12,457 The number of journeys from this station booked online was 116,713 The number of cash payments received was 1,552 The number of Warrant / Voucher payments was 8   We sold 62 season tickets, 0 Rovers/Rangers tickets, 39 Excess Fares, 1,507 Car Parking tickets, 0 Disabled discount tickets, 375 Railcards, and processed 53 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Mortimer Current ticket office times are Monday to Friday 6:30am to 1:00pm, and Saturday 7:30am to 2:00pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 6,758 The number of bookings collected at the ticket office was 539 The number of tickets sold at Ticket Vending Machines was 9,083 The number of bookings collected at Ticket Vending Machines was 3,076 The number of journeys from this station booked online was 23,410 The number of cash payments received was 445 The number of Warrant / Voucher payments was 16   We sold 238 season tickets, 0 Rovers/Rangers tickets, 2 Excess Fares, 662 Car Parking tickets, 0 Disabled discount tickets, 47 Railcards, and processed 27 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Nailsea & Backwell Current ticket office times are Monday to Friday 6:30am to 9:45am. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 2,089 The number of tickets sold at Ticket Vending Machines was 26,537 The number of bookings collected at Ticket Vending Machines was 28,528 The number of cash payments received was 347 The number of Warrant / Voucher payments was 39   We sold 0 season tickets, 0 Rovers/Rangers tickets, 0 Excess Fares, 0 Car Parking tickets, 0 Disabled discount tickets, 0 Railcards, and processed 0 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 2, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Newbury Current ticket office times are Monday to Friday 6:00am to 8:00pm, Saturday 7:00am to 7:00pm, and Sunday 8:30am to 5:00pm. Proposed staffing times are Monday to Friday 6:30am to 7:30pm, Saturday 7:00am to 7:00pm, and Sunday 8:30am to 5:00pm.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 77,870 The number of bookings collected at the ticket office was 12,181 The number of tickets sold at Ticket Vending Machines was 61,364 The number of bookings collected at Ticket Vending Machines was 58,115 The number of journeys from this station booked online was 318,265 The number of cash payments received was 13,696 The number of Warrant / Voucher payments was 392   We sold 4,603 season tickets, 5 Rovers/Rangers tickets, 241 Excess Fares, 75 Car Parking tickets, 19 Disabled discount tickets, 1,283 Railcards, and processed 340 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 4, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.   The proposed changes coming into effect from September to December 2024 will see ticket office windows close.  Newton Abbot Current ticket office times are Monday to Friday 6:00am to 7:10pm, Saturday 6:30am to 5:50pm, and Sunday 8:45am to 6:10pm. Proposed staffing times are Monday to Friday 6:30am to 7:10pm, Saturday 6:30am to 5:50pm, and Sunday 8:45am to 6:10pm.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 116,895 The number of bookings collected at the ticket office was 13,584 The number of tickets sold at Ticket Vending Machines was 32,273 The number of bookings collected at Ticket Vending Machines was 46,742 The number of journeys from this station booked online was 378,515 The number of cash payments received was 33,564 The number of Warrant / Voucher payments was 676   We sold 2,063 season tickets, 55 Rovers/Rangers tickets, 947 Excess Fares, 0 Car Parking tickets, 0 Disabled discount tickets, 2,472 Railcards, and processed 171 refunds.    The current number of ticket office windows at this station is 3 and the number of Ticket Vending Machines is 2, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.   The proposed changes coming into effect from September to December 2024 will see ticket office windows close.  North Camp Current ticket office times are Monday to Friday 6:30am to 1:00pm, and Saturday 7:15am to 1:45pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 6,847 The number of bookings collected at the ticket office was 596 The number of tickets sold at Ticket Vending Machines was 26,465 The number of bookings collected at Ticket Vending Machines was 4,766 The number of journeys from this station booked online was 51,202 The number of cash payments received was 1,268 The number of Warrant / Voucher payments was 5   We sold 345 season tickets, 1 Rovers/Rangers tickets, 15 Excess Fares, 71 Car Parking tickets, 0 Disabled discount tickets, 70 Railcards, and processed 70 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 2, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Oldfield Park Current ticket office times are Monday to Friday 6:30am to 10:30am.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 7,729 The number of tickets sold at Ticket Vending Machines was 9,418 The number of bookings collected at Ticket Vending Machines was 5,422 The number of cash payments received was 711 The number of Warrant / Voucher payments was 47   We sold 0 season tickets, 0 Rovers/Rangers tickets, 0 Excess Fares, 0 Car Parking tickets, 0 Disabled discount tickets, 0 Railcards, and processed 0 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Oxford Current ticket office times are Monday to Friday 6:00am to 8:00pm, Saturday 7:30am to 8:00pm, and Sunday 8:00am to 7:00pm.   Proposed staffing times are Monday to Friday 6:30am to 7:30pm, Saturday 7:00am to 8:00pm, and Sunday 8:00am to 7:00pm.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 252,718 The number of bookings collected at the ticket office was 57,076 The number of tickets sold at Ticket Vending Machines was 205,905 The number of bookings collected at Ticket Vending Machines was 268,252 The number of journeys from this station booked online was 1,967,762 The number of cash payments received was 45,511 The number of Warrant / Voucher payments was 1,722   We sold 8,637 season tickets, 36 Rovers/Rangers tickets, 3,974 Excess Fares, 0 Car Parking tickets, 115 Disabled discount tickets, 4,230 Railcards, and processed 958 refunds.    The current number of ticket office windows at this station is 5 and the number of Ticket Vending Machines is 8, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.   The proposed changes coming into effect from September to December 2024 will see ticket office windows close.  Paignton Current ticket office times are Monday to Friday 6:55am to 6:00pm, Saturday 7:30am to 4:55pm, and Sunday 9:40am to 4:40pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 75,595 The number of bookings collected at the ticket office was 4,205 The number of tickets sold at Ticket Vending Machines was 19,242 The number of bookings collected at Ticket Vending Machines was 20,589 The number of journeys from this station booked online was 88,341 The number of cash payments received was 22,088 The number of Warrant / Voucher payments was 262   We sold 884 season tickets, 27 Rovers/Rangers tickets, 565 Excess Fares, 0 Car Parking tickets, 16 Disabled discount tickets, 2,157 Railcards, and processed 165 refunds.    The current number of ticket office windows at this station is 2 and the number of Ticket Vending Machines is 1, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Pangbourne Current ticket office times are Monday to Friday 6:20am to 12:50pm, and Saturday 7:00am to 1:30pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 23,061 The number of bookings collected at the ticket office was 1,132 The number of tickets sold at Ticket Vending Machines was 32,581 The number of bookings collected at Ticket Vending Machines was 7,531 The number of journeys from this station booked online was 53,669 The number of cash payments received was 1,594 The number of Warrant / Voucher payments was 10   We sold 1,401 season tickets, 0 Rovers/Rangers tickets, 3 Excess Fares, 211 Car Parking tickets, 0 Disabled discount tickets, 199 Railcards, and processed 48 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Par Current ticket office times are Monday to Friday 7:30am to 2:00pm, and Saturday 8:00am to 2:30pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 13,622 The number of bookings collected at the ticket office was 1,546 The number of tickets sold at Ticket Vending Machines was 18,303 The number of bookings collected at Ticket Vending Machines was 5,976 The number of journeys from this station booked online was 71,711 The number of cash payments received was 3,656 The number of Warrant / Voucher payments was 27   We sold 254season tickets, 3 Rovers/Rangers tickets, 52 Excess Fares, 0 Car Parking tickets, 0 Disabled discount tickets, 486 Railcards, and processed 11 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Penzance Current ticket office times are Monday to Friday 6:45am to 7:30pm, Saturday 6:15am to 6:10pm, and Sunday 8:45am to 5:30pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 95,453 The number of bookings collected at the ticket office was 7,990 The number of tickets sold at Ticket Vending Machines was 21,570 The number of bookings collected at Ticket Vending Machines was 22,594 The number of journeys from this station booked online was 164,875 The number of cash payments received was 22,860 The number of Warrant / Voucher payments was 377   We sold 936 season tickets, 33 Rovers/Rangers tickets, 1,403 Excess Fares, 739 Car Parking tickets, 110 Disabled discount tickets, 3,212 Railcards, and processed 742 refunds.    The current number of ticket office windows at this station is 3 and the number of Ticket Vending Machines is 1, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.   The proposed changes coming into effect from September to December 2024 will see ticket office windows close.  Pewsey Current ticket office times are Monday to Friday 6:10am to 12:40pm, and Saturday 7:10am to 1:40pm.   Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 10,361 The number of bookings collected at the ticket office was 5,497 The number of tickets sold at Ticket Vending Machines was 2,337 The number of bookings collected at Ticket Vending Machines was 13,985 The number of journeys from this station booked online was 121,113 The number of cash payments received was 905 The number of Warrant / Voucher payments was 12   We sold 364 season tickets, 2 Rovers/Rangers tickets, 41 Excess Fares, 1,056 Car Parking tickets, 0 Disabled discount tickets, 267 Railcards, and processed 126 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Plymouth Current ticket office times are Monday to Friday 6:25am to 8:00pm, Saturday 6:25am to 7:00pm, and Sunday 8:00am to 7:00pm. Proposed staffing times are Monday to Friday 6:30am to 7:30pm, Saturday 7:00am to 7:00pm, and Sunday 8:00am to 7:00pm.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 184,468 The number of bookings collected at the ticket office was 50,406 The number of tickets sold at Ticket Vending Machines was 30,284 The number of bookings collected at Ticket Vending Machines was 141,571 The number of journeys from this station booked online was 929,457 The number of cash payments received was 49,480 The number of Warrant / Voucher payments was 1,212   We sold 2,070 season tickets, 88 Rovers/Rangers tickets, 3,048 Excess Fares, 1 Car Parking tickets, 6 Disabled discount tickets, 6,278 Railcards, and processed 600 refunds.    The current number of ticket office windows at this station is 6 and the number of Ticket Vending Machines is 2, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.   The proposed changes coming into effect from September to December 2024 will see ticket office windows close.  Reading Current ticket office times are Monday to Saturday 6:15am to 10:00pm, and Sunday 7:15am to 10:00pm. Proposed staffing times are Monday to Saturday 6:30am to 7:30pm, and Sunday 7:30am to 8:00pm.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 645,910 The number of bookings collected at the ticket office was 78,609 The number of tickets sold at Ticket Vending Machines was 787,638 The number of bookings collected at Ticket Vending Machines was 411,772 The number of journeys from this station booked online was 1,213,679 The number of cash payments received was 120,418 The number of Warrant / Voucher payments was 2,435   We sold 32,017 season tickets, 28 Rovers/Rangers tickets, 7,505 Excess Fares, 3 Car Parking tickets, 25 Disabled discount tickets, 7,981 Railcards, and processed 2,676 refunds.    The current number of ticket office windows at this station is 12 and the number of Ticket Vending Machines is 11, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.   The proposed changes coming into effect from September to December 2024 will see ticket office windows close.  Reading West Current ticket office times are Monday to Friday 6:30am to 10:45am. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 5,135 The number of bookings collected at the ticket office was 596 The number of tickets sold at Ticket Vending Machines was 18,818 The number of bookings collected at Ticket Vending Machines was 8,823 The number of journeys from this station booked online was 31,125 The number of cash payments received was 996 The number of Warrant / Voucher payments was 40   We sold 587 season tickets, 7 Rovers/Rangers tickets, 5 Excess Fares, 0 Car Parking tickets, 0 Disabled discount tickets, 10 Railcards, and processed 0 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 2, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Redruth Current ticket office times are Monday to Saturday 7:30am to 7:00pm, and Sunday 9:00am to 4:30pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 36,860 The number of bookings collected at the ticket office was 2,856 The number of tickets sold at Ticket Vending Machines was 19,953 The number of bookings collected at Ticket Vending Machines was 13,333 The number of journeys from this station booked online was 83,371 The number of cash payments received was 10,433 The number of Warrant / Voucher payments was 116   We sold 626 season tickets, 9 Rovers/Rangers tickets, 308 Excess Fares, 536 Car Parking tickets, 8 Disabled discount tickets, 1,162 Railcards, and processed 94 refunds.    The current number of ticket office windows at this station is 2 and the number of Ticket Vending Machines is 1, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Slough Current ticket office times are Monday to Friday 6:00am to 9:30pm, Saturday 6:30am to 9:30pm, and Sunday 7:00am to 9:30pm. Proposed staffing times are Monday to Friday 6:30am to 7:30pm, Saturday 7:00am to 8:00pm, and Sunday 7:30am to 8:30pm.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 418,076 The number of bookings collected at the ticket office was 22,494 The number of tickets sold at Ticket Vending Machines was 470,908 The number of bookings collected at Ticket Vending Machines was 80,366 The number of journeys from this station booked online was 424,106 The number of cash payments received was 113,951 The number of Warrant / Voucher payments was 682   We sold 19,720 season tickets, 1 Rovers/Rangers tickets, 508 Excess Fares, 0 Car Parking tickets, 5 Disabled discount tickets, 1,538 Railcards, and processed 505 refunds.    The current number of ticket office windows at this station is 5 and the number of Ticket Vending Machines is 6, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. St Austell Current ticket office times are Monday to Saturday 7:30am to 7:00pm, and Sunday 9:00am to 4:30pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 60,005 The number of bookings collected at the ticket office was 9,187 The number of tickets sold at Ticket Vending Machines was 11,982 The number of bookings collected at Ticket Vending Machines was 11,782 The number of journeys from this station booked online was 117,168 The number of cash payments received was 14,271 The number of Warrant / Voucher payments was 143   We sold 1,043 season tickets, 9 Rovers/Rangers tickets, 285 Excess Fares, 1,060 Car Parking tickets, 6 Disabled discount tickets, 1,855 Railcards, and processed 67 refunds.    The current number of ticket office windows at this station is 2 and the number of Ticket Vending Machines is 1, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. St Erth Current ticket office times are Monday to Friday 7:30am to 2:45pm, and Saturday 8:00am to 1:00pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 40,838 The number of bookings collected at the ticket office was 2,203 The number of tickets sold at Ticket Vending Machines was 21,911 The number of bookings collected at Ticket Vending Machines was 5,552 The number of journeys from this station booked online was 84,447 The number of cash payments received was 8,689 The number of Warrant / Voucher payments was 56   We sold 61 season tickets, 1 Rovers/Rangers tickets, 136 Excess Fares, 2,901 Car Parking tickets, 0 Disabled discount tickets, 491 Railcards, and processed 14 refunds.    The current number of ticket office windows at this station is 2 and the number of Ticket Vending Machines is 1, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Stonehouse Gloucester Current ticket office times are Monday to Friday 6:10am to 10:45pm, and Saturday 7:10am to 10:40am. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 873 The number of bookings collected at the ticket office was 512 The number of tickets sold at Ticket Vending Machines was 7,617 The number of bookings collected at Ticket Vending Machines was 12,154 The number of journeys from this station booked online was 66,901 The number of cash payments received was 204 The number of Warrant / Voucher payments was 1   We sold 27 season tickets, 0 Rovers/Rangers tickets, 8 Excess Fares, 51 Car Parking tickets, 0 Disabled discount tickets, 22 Railcards, and processed 1 refund.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Stroud Current ticket office times are Monday to Friday 6:30am to 6:00pm, Saturday 7:15am to 2:30pm, and Sunday 9:45am to 5:00pm Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 36,140 The number of bookings collected at the ticket office was 9,851 The number of tickets sold at Ticket Vending Machines was 12,612 The number of bookings collected at Ticket Vending Machines was 40,268 The number of journeys from this station booked online was 200,557 The number of cash payments received was 8,824 The number of Warrant / Voucher payments was 144   We sold 264 season tickets, 16 Rovers/Rangers tickets, 400 Excess Fares, 1,687 Car Parking tickets, 10 Disabled discount tickets, 1,045 Railcards, and processed 166 refunds.    The current number of ticket office windows at this station is 2 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Swindon Current ticket office times are Monday to Friday 6:30am to 8:00pm, Saturday 6:30am to 7:30pm, and Sunday 8:00am to 8:00pm. Proposed staffing times are Monday to Friday 6:30am to 7:30pm, Saturday 7:00am to 8:00pm, and Sunday 8:00am to 8:00pm.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 219,236 The number of bookings collected at the ticket office was 53,193 The number of tickets sold at Ticket Vending Machines was 49,663 The number of bookings collected at Ticket Vending Machines was 206,949 The number of journeys from this station booked online was 1,203,905 The number of cash payments received was 41,868 The number of Warrant / Voucher payments was 643   We sold 4,912 season tickets, 106 Rovers/Rangers tickets, 1,991 Excess Fares, 0 Car Parking tickets, 8 Disabled discount tickets, 2,708 Railcards, and processed 1,020 refunds.    The current number of ticket office windows at this station is 4 and the number of Ticket Vending Machines is 2, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.   The proposed changes coming into effect from September to December 2024 will see ticket office windows close.  Taunton Current ticket office times are Monday to Saturday 6:30am to 7:00pm, and Sunday 8:00am to 7:00pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 107,433 The number of bookings collected at the ticket office was 28,230 The number of tickets sold at Ticket Vending Machines was 31,642 The number of bookings collected at Ticket Vending Machines was 80,418 The number of journeys from this station booked online was 667,681 The number of cash payments received was 22,653 The number of Warrant / Voucher payments was 794   We sold 1,085 season tickets, 70 Rovers/Rangers tickets, 2,016 Excess Fares, 0 Car Parking tickets, 108 Disabled discount tickets, 2,392 Railcards, and processed 706 refunds.    The current number of ticket office windows at this station is 3 and the number of Ticket Vending Machines is 3, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.   The proposed changes coming into effect from September to December 2024 will see ticket office windows close.  Teignmouth Current ticket office times are Monday to Friday 7:10am to 7:00pm, and Saturday 7:00am to 2:00pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 49,550 The number of bookings collected at the ticket office was 1,675 The number of tickets sold at Ticket Vending Machines was 44,423 The number of bookings collected at Ticket Vending Machines was 13,237 The number of journeys from this station booked online was 92,272 The number of cash payments received was 14,075 The number of Warrant / Voucher payments was 99   We sold 1,086 season tickets, 22 Rovers/Rangers tickets, 105 Excess Fares, 0 Car Parking tickets, 27 Disabled discount tickets, 1,235 Railcards, and processed 128 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Thatcham Current ticket office times are Monday to Friday 6:00am to 12:30pm, and Saturday 6:50am to 1:20pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 32,450 The number of bookings collected at the ticket office was 4,879 The number of tickets sold at Ticket Vending Machines was 23,009 The number of bookings collected at Ticket Vending Machines was 14,315 The number of journeys from this station booked online was 68,444 The number of cash payments received was 3,537 The number of Warrant / Voucher payments was 33   We sold 1,739 season tickets, 2 Rovers/Rangers tickets, 36 Excess Fares, 601 Car Parking tickets, 2 Disabled discount tickets, 226 Railcards, and processed 67 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Theale Current ticket office times are Monday to Friday 6:30am to 13:00pm, and Saturday 7:00am to 1:30pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 17,902 The number of bookings collected at the ticket office was 2,136 The number of tickets sold at Ticket Vending Machines was 16,988 The number of bookings collected at Ticket Vending Machines was 11,969 The number of journeys from this station booked online was 44,629 The number of cash payments received was 1,154 The number of Warrant / Voucher payments was 50   We sold 748 season tickets, 0 Rovers/Rangers tickets, 5 Excess Fares, 1,898 Car Parking tickets, 0 Disabled discount tickets, 106 Railcards, and processed 33 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Tilehurst Current ticket office times are Monday to Friday 6:25am to 12:55pm, and Saturday 7:00am to 1:30pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 18,035 The number of bookings collected at the ticket office was 1,968 The number of tickets sold at Ticket Vending Machines was 31,370 The number of bookings collected at Ticket Vending Machines was 11,691 The number of journeys from this station booked online was 63,723 The number of cash payments received was 1,976 The number of Warrant / Voucher payments was 3   We sold 1,208 season tickets, 0 Rovers/Rangers tickets, 1 Excess Fares, 1 Car Parking tickets, 0 Disabled discount tickets, 167 Railcards, and processed 25 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Tiverton Parkway Current ticket office times are Monday to Friday 6:05am to 6:00pm, Saturday 7:05am to 5:00pm, and Sunday 9:00am to 5:00pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 30,121 The number of bookings collected at the ticket office was 9,627 The number of tickets sold at Ticket Vending Machines was 7,765 The number of bookings collected at Ticket Vending Machines was 42,878 The number of journeys from this station booked online was 287,815 The number of cash payments received was 4,628 The number of Warrant / Voucher payments was 94   We sold 265 season tickets, 19 Rovers/Rangers tickets, 412 Excess Fares, 0 Car Parking tickets, 0 Disabled discount tickets, 787 Railcards, and processed 74 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Torquay Current ticket office times are Monday to Friday 7:10am to 5:00pm, Saturday 7:00am to 5:00pm, and Sunday 9:40am to 5:10pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 34,984 The number of bookings collected at the ticket office was 4,767 The number of tickets sold at Ticket Vending Machines was 14,416 The number of bookings collected at Ticket Vending Machines was 14,793 The number of journeys from this station booked online was 76,612 The number of cash payments received was 9,290 The number of Warrant / Voucher payments was 247   We sold 131 season tickets, 21 Rovers/Rangers tickets, 304 Excess Fares, 4 Car Parking tickets, 7 Disabled discount tickets, 1,460 Railcards, and processed 88 refunds.    The current number of ticket office windows at this station is 2 and the number of Ticket Vending Machines is 1, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Totnes Current ticket office times are Monday to Friday 7:25am to 4:10pm, Saturday 7:25am to 3:45pm, and Sunday 9:25am to 5:00pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 31,723 The number of bookings collected at the ticket office was 3,870 The number of tickets sold at Ticket Vending Machines was 19,980 The number of bookings collected at Ticket Vending Machines was 41,805 The number of journeys from this station booked online was 268,706 The number of cash payments received was 6,502 The number of Warrant / Voucher payments was 121   We sold 256 season tickets, 6 Rovers/Rangers tickets, 433 Excess Fares, 0 Car Parking tickets, 4 Disabled discount tickets, 1,482 Railcards, and processed 148 refunds.    The current number of ticket office windows at this station is 2 and the number of Ticket Vending Machines is 1, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Trowbridge Current ticket office times are Monday to Friday 6:40am to 1:10pm, Saturday 6:40am to 2:50pm, and Sunday 9:20am to 4:50pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 31,698 The number of bookings collected at the ticket office was 1,588 The number of tickets sold at Ticket Vending Machines was 36,728 The number of bookings collected at Ticket Vending Machines was 24,961 The number of journeys from this station booked online was 169,304 The number of cash payments received was 7,831 The number of Warrant / Voucher payments was 144   We sold 370 season tickets, 9 Rovers/Rangers tickets, 29 Excess Fares, 2 Car Parking tickets, 23 Disabled discount tickets, 407 Railcards, and processed 3 refunds.    The current number of ticket office windows at this station is 2 and the number of Ticket Vending Machines is 2, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Truro Current ticket office times are Monday to Friday 6:45am to 8:05pm, Saturday 6:40am to 7:05pm, and Sunday 9:15am to 6:30pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 128,548 The number of bookings collected at the ticket office was 19,659 The number of tickets sold at Ticket Vending Machines was 26,457 The number of bookings collected at Ticket Vending Machines was 33,527 The number of journeys from this station booked online was 267,430 The number of cash payments received was 26,669 The number of Warrant / Voucher payments was 511   We sold 3,261 season tickets, 197 Rovers/Rangers tickets, 1,761 Excess Fares, 1,759 Car Parking tickets, 37 Disabled discount tickets 4,051 Railcards, and processed 663 refunds.    The current number of ticket office windows at this station is 4 and the number of Ticket Vending Machines is 2, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.   The proposed changes coming into effect from September to December 2024 will see ticket office windows close.  Twyford Current ticket office times are Monday to Friday 6:00am to 7:00pm, Saturday 6:45am to 3:30pm, and Sunday 8:15am to 3:00pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 98,202 The number of bookings collected at the ticket office was 3,911 The number of tickets sold at Ticket Vending Machines was 118,035 The number of bookings collected at Ticket Vending Machines was 41,997 The number of journeys from this station booked online was 173,786 The number of cash payments received was 11,350 The number of Warrant / Voucher payments was 163   We sold 6,973 season tickets, 4 Rovers/Rangers tickets, 51 Excess Fares, 0 Car Parking tickets, 1 Disabled discount tickets, 583 Railcards, and processed 157 refunds.    The current number of ticket office windows at this station is 2 and the number of Ticket Vending Machines is 2, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Warminster Current ticket office times are Monday to Friday 7:00am to 1:30pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 21,456 The number of bookings collected at the ticket office was 942 The number of tickets sold at Ticket Vending Machines was 14,099 The number of bookings collected at Ticket Vending Machines was 13,352 The number of journeys from this station booked online was 76,586 The number of cash payments received was 4,990 The number of Warrant / Voucher payments was 76   We sold 211 season tickets, 2 Rovers/Rangers tickets, 19 Excess Fares, 794 Car Parking tickets, 2 Disabled discount tickets, 376 Railcards, and processed 62 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 2, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Westbury Current ticket office times are Monday to Friday 6:50am to 5:00pm, Saturday 7:40am to 1:40pm, and Sunday 11:35 to 6:00pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 26,526 The number of bookings collected at the ticket office was 4,050 The number of tickets sold at Ticket Vending Machines was 31,129 The number of bookings collected at Ticket Vending Machines was 32,620 The number of journeys from this station booked online was 274,897 The number of cash payments received was 5,604 The number of Warrant / Voucher payments was 179   We sold 756 season tickets, 18 Rovers/Rangers tickets, 313 Excess Fares, 0 Car Parking tickets, 12 Disabled discount tickets, 363 Railcards, and processed 274 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 2, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Weston-super-Mare Current ticket office times are Monday to Saturday 6:10am to 5:45pm, and Sunday 8:30am to 6:20pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 91,124 The number of bookings collected at the ticket office was 10,646 The number of tickets sold at Ticket Vending Machines was 41,258 The number of bookings collected at Ticket Vending Machines was 28,985 The number of journeys from this station booked online was 181,389 The number of cash payments received was 26,784 The number of Warrant / Voucher payments was 314   We sold 1,406 season tickets, 60 Rovers/Rangers tickets, 667 Excess Fares, 2,451 Car Parking tickets, 70 Disabled discount tickets, 1,446 Railcards, and processed 370 refunds.    The current number of ticket office windows at this station is 2 and the number of Ticket Vending Machines is 3, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Windsor & Eton Central Current ticket office times are Monday to Saturday 6:40am to 7:00pm, and Sunday 8:20am to 5:50pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 91,432 The number of bookings collected at the ticket office was 4,458 The number of tickets sold at Ticket Vending Machines was 73,540 The number of bookings collected at Ticket Vending Machines was 16,859 The number of journeys from this station booked online was 74,187 The number of cash payments received was 20,526 The number of Warrant / Voucher payments was 124   We sold 2,122 season tickets, 1 Rovers/Rangers tickets, 63 Excess Fares, 0 Car Parking tickets, 0 Disabled discount tickets, 449 Railcards, and processed 94 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 2, of which they accept cash and card.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Worcestershire Parkway Current ticket office times are Monday to Friday 5:00am to 8:00pm, Saturday 7:00am to 8:00pm, and Sunday 8:00am to 4:30pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 20,312 The number of bookings collected at the ticket office was 6,381 The number of tickets sold at Ticket Vending Machines was 4,098 The number of bookings collected at Ticket Vending Machines was 17,531 The number of journeys from this station booked online was 172,783 The number of cash payments received was 2,753 The number of Warrant / Voucher payments was 62   We sold 336 season tickets, 13 Rovers/Rangers tickets, 176 Excess Fares, 3 Car Parking tickets, 9 Disabled discount tickets, 230 Railcards, and processed 89 refunds.    The current number of ticket office windows at this station is 3 and the number of Ticket Vending Machines is 3, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and the reduction of open windows.   The proposed changes coming into effect from September to December 2024 will see ticket office windows close.  Yatton Current ticket office times are Monday to Friday 6:30am to 12:30pm, and Saturday 7:00am to 12:00pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 19,912 The number of bookings collected at the ticket office was 4,298 The number of tickets sold at Ticket Vending Machines was 14,395 The number of bookings collected at Ticket Vending Machines was 6,224 The number of journeys from this station booked online was 118,050 The number of cash payments received was 3,468 The number of Warrant / Voucher payments was 23   We sold 385 season tickets, 11 Rovers/Rangers tickets, 97 Excess Fares, 1,276 Car Parking tickets, 5 Disabled discount tickets, 315 Railcards, and processed 102 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 0, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Yeovil Pen Mill Current ticket office times are Monday to Friday 7:20am to 6:25pm, Saturday 7:20am to 2:10pm, and Sunday 2:30pm to 5:00pm. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 13,038 The number of bookings collected at the ticket office was 1,712 The number of journeys from this station booked online was 47,526 The number of cash payments received was 3,010 The number of Warrant / Voucher payments was 85   We sold 5 season tickets, 4 Rovers/Rangers tickets, 39 Excess Fares, 976 Car Parking tickets, 22 Disabled discount tickets, 167 Railcards, and processed 38 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 0.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Worle Current ticket office times are Monday to Friday 6:00am to 9:30am. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 6,719 The number of tickets sold at Ticket Vending Machines was 17,294 The number of bookings collected at Ticket Vending Machines was 14,465 The number of cash payments received was 745 The number of Warrant / Voucher payments was 30   We sold 0 season tickets, 0 Rovers/Rangers tickets, 0 Excess Fares, 0 Car Parking tickets, 0 Disabled discount tickets, 0 Railcards, and processed 0 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close. Yate Current ticket office times are Monday to Friday 7:00am to 11:00am. Proposed staffing times remain the same.   Customer access to station facilities such as waiting rooms and toilets is unaffected by these changes   During the 2022/23 financial year,  The number of tickets sold at the ticket office was 4,118 The number of tickets sold at Ticket Vending Machines was 19,596 The number of bookings collected at Ticket Vending Machines was 22,976 The number of cash payments received was 1,080 The number of Warrant / Voucher payments was 5   We sold 0 season tickets, 0 Rovers/Rangers tickets, 0 Excess Fares, 0 Car Parking tickets, 0 Disabled discount tickets, 0 Railcards, and processed 0 refunds.    The current number of ticket office windows at this station is 1 and the number of Ticket Vending Machines is 1, of which they accept card only.   The proposed changes coming into effect from October 2023 to June 2024 will see colleagues move closer to customers in other locations at the station to support and assist with ticket purchases, and ticket office windows close.