First Great Western has confirmed that its 1634 Paddington-Penzance service hit debris from a road bridge between Hungerford and Bedwyn at around 1725 yesterday evening (Sunday, 22 February). The bridge had been hit by a road vehicle shortly beforehand. No passengers were injured, but the train was unable to be moved until around 2200 while safety checks were carried out on both the train and bridge.
Road replacement coaches, taxis and additional train services were put on to make sure customers got to where they needed to go.
Network Rail engineers worked through the night to clear the line and make sure the bridge is safe.
A First Great Western spokesman said: "We're very grateful that no-one was injured in what could have been a much more serious incident, and would like to thank all the passengers on board for their patience in difficult circumstances while we worked to get people moving as quickly and safely as possible.
"Full refunds have been offered to everyone on board, and we will be contacting each of them to see if there is anything further we can do to help."
Customers on other services delayed by this incident are likely to be entitled to compensation, please click here for more information.