Train operator warns of significant disruption this Sunday
Friday 13th July 2018
Great Western Railway is warning customers of significant disruption to services this coming Sunday and has lifted ticket restrictions to enable people to travel before the disruption hits.
Due to a number of factors including on-going engineering work; the World Cup Final taking place; the continuing good weather, and the start of the school holidays in some regions, there is a reduced number of available staff.
GWR is advising customers planning to travel on long distance intercity services on Sunday 15 July that a revised timetable will be in place with a significantly reduced number of trains in operation. Long-distance services – including routes between Paddington and Bristol, South Wales, Oxford and Devon and Cornwall will be most affected, with some changes to suburban services in the West. Trains that do run will be extremely busy.
Local stopping services in the Thames Valley are expected to run as normal.
Passengers are advised to travel as early as possible, and to consider switching their travel plans to alternate days. To help with this, ticket restrictions have been removed from services on Saturday 14 and Monday 16 July, so that customers with tickets for Sunday, including Advance fixed train tickets can travel on other services. Ticket acceptance has also been agreed with CrossCountry trains.
GWR Managing Director Mark Hopwood said:
“We will have managers and volunteers throughout our network to help at stations and on board, but unfortunately we will not be able to deliver our planned timetable of services; and the trains we are able to operate will be extremely busy.
“I would encourage customers to travel on a different day if they are able to and we will happily offer refunds to those who choose not to travel.
“We are very sorry for the inconvenience this disruption will cause.”
Full details of the revised timetable will be available online from Saturday 14 July for customers to check journeys before they travel.
Those who choose not to travel will be entitled to a full refund on their unused ticket (the GWR £10 administration fee is also waivered). To claim a refund please click here.
Notes to editors
Great Western Railway (GWR) provides high speed, commuter, regional and branch line train services. We help over 100 million passengers reach their destinations every year - across South Wales, the West Country, the Cotswolds, and large parts of Southern England.
We’re currently seeing the biggest investment in the network since Brunel so we can offer more trains, more seats, and shorter, more frequent journeys and continue the network’s heritage of helping connect more businesses to new and prosperous markets. Through a series of initiatives we aim to be a good neighbour to the communities we serve and are committed to making a positive social impact in those regions. Learn how we're Building a Greater West at GWR.com. GWR is a FirstGroup company.