Mobile app

Our free mobile app is the fastest way to plan, book and check your journey.

Features include:
  • live departure and platform information on the go
  • ability to buy tickets to any UK destination
  • online receipts to make business travel easy
  • ‘quick buy’ on repeat journeys – just enter the 3 digit number on the back of your card
  • mobile tickets delivered straight to your phone ‒ no need to queue and collect

How to download

We’ve developed apps for lots of different types of mobile. Just find your device on the list below, and click on the link to go to the relevant online app site:
If you prefer, you can also text ' fgwapp01' to 86688 to receive a download link for your mobile device. Your mobile service provider may charge to deliver text messages to your phone. We are currently experiencing problems with our text feature on Samsung Galaxy S4s and S5s. You will still be able to download from the App Store via Google Play while we fix the issue.

How to use mobile tickets

Mobile tickets are quick and convenient, just follow these 4 easy steps:
  • Download the app
  • Search and buy advance purchase tickets
  • Activate the ticket in the app
  • Show the ticket to staff before boarding and/or whilst on the train
Don't forget to charge your phone – if you can’t show your mobile ticket to station staff you’ll need to buy a new ticket on the day.

Important information about mobile tickets


Mobile tickets are only available on certain routes, and for advanced purchase or flexible tickets.

Refunds and changes to your booking

Make sure you know: 
  • advanced purchase fares cannot be refunded
  • you can change your mobile ticket prior to your date of travel, but you will have to pay a fee ‒ contact our web team on 0345 7000 125 to find out more
  • to get compensation for a delay or cancellation, you’ll need proof of purchase or your device to hand when contacting us

Help with your mobile ticket 

If your ticket does not appear in the "My Tickets" section of the app, or if you experience any other problems, please call our web team on 0345 7000 125 ‒ they’ll be happy to help.