Contact us

Whether you have a question, need help with a booking or just want to give us some feedback, we’re waiting to hear from you.


Twitter is the fastest way to get a response, as our team are on hand 24/7.

@GWRHelp – for travel updates and customer service enquiries 

@GWRUK – for news and destination inspiration 

Department Telephone number 
Help and Support
Email us or call 0345 7000 125 (07:00 to 22:00 every day)
Web Sales Support
Call 0345 7000 125 (07:00 to 22:00 every day)
Lost Property
0345 7000 125 (07:00 to 22:00 every day)
0345 7000 125 (07:00 to 22:00, 08:00 to 19:00 Saturday and Sunday)
18001 0800 197 1329
Assisted Travel
0800 197 1329
Welsh Speaking Enquiries
0845 604 0500 (provided by National Rail Enquiries)
Transport Focus
0300 123 2350

Write to us at:
Great Western Railway 
Customer Support

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