Improving our services

Recent improvements

We want your journey with us to be as comfortable as possible, so we’ve been working on a number of improvements, including introducing:
  • free WiFi on all our trains
  • more locally sourced food and drink to our menu
  • our new Pullman fine dining menu to more trains
  • company ambassadors to help you at some of our busiest stations – Paddington, Bristol Temple Meads, Bristol Parkway, Bath, Reading, Oxford, Maidenhead, Slough, Gloucester/Cheltenham, Exeter St Davids and Cardiff
  • a rail flyover at Reading

How we’re investing in improving journeys

We do everything we can to make sure your journey runs smoothly, including: 
  • keeping you updated on social media, like Twitter 
  • carrying out repairs 24/7 – working overnight reduces the impact on your travel
  • monitoring journeys as they happen and using technicians to spot potential problems before you’re affected
  • helping peak-time services run more smoothly by creating special task forces
  • investing in Crossrail
  • appointing a head of performance who works for us and Network Rail 

Live updates

Check your journey and find out about any delays on the route.


In some circumstances, you may be able to get a refund on your ticket or season ticket.

Building a Greater West

Why we're spending £7.5 billion to build you a Great Western Railway.