Help and support

Refunds and compensation

Claim refunds on unused tickets and delays using our easy online forms.

We've made it easy to rearrange your travel plans in advance.

We have a duty to protect both our fare-paying passengers and the revenue we receive from tickets.

We have partnered with MissingX to help you find your lost items.

You may find the answer to your query in our frequently asked questions.

Mae GWR wedi ymrwymo i Ddiwylliant Cymru ac rydym yn falch o wasanaethu cwsmeriaid yng Nghymru.

If you are unhappy with any part of our service, there are several ways you can tell us.

Find out how we keep your data secure, and what you can do to keep safe online.

If you are looking for information about travelling with GWR, get in touch.

The Great Western Railway press desk is operational from 08:30 to 17:30, Monday to Friday.

Learn how to plan your trip, check for disruptions and find the cheapest fare.

Watch our video to learn the differences between each ticket type.

Our video guide shows you everything from choosing your seat to ticket delivery.

Find out what you can do if you’re unhappy with our service.