Frequently Asked Questions

Can I book tickets if I live outside the UK?

You can buy tickets through this website even if you live outside the UK. We don’t deliver tickets overseas, but you can choose to collect them from a self service ticket machine at the station instead.

If you’re travelling from Heathrow Airport to a UK destination and are using the RailAir Coach service, you will be able to collect your onward tickets from London Paddington or Reading.

Category: Ticket collection and delivery

Other Ticket collection and delivery FAQs

What ticket delivery options are available to me?

Can I have my tickets delivered to a different address?

What should I do if I have not received my tickets?