Changes to your service – for First Class Season Ticket holders

We’re making some changes to our services in the Thames Valley to make sure we can meet demand in the region. We’re increasing Standard Class seating by removing First Class from many of our fleet of suburban Turbo trains - and from Sunday 20 September some services will no longer have First Class seats. 

Services affected

These changes only affect Turbo trains though - services operated by High Speed Trains and Class 180 trains will continue to provide First Class. In addition, First Class will be available on the following services operated by our Turbo trains:

  • London Paddington to Oxford fast services
  • North Downs Line services that serve Gatwick Airport
  • London Paddington to Bedwyn via Newbury
  • North Cotswolds Line services

Different journeys will be affected in different ways; many will keep First Class on most or all services, some will see a reduction and some will no longer have First Class available at all. 

Check your route

To check whether the train you will be travelling on has First Class seating, you can:

  • use the National Rail Enquiries Pocket Timetable [LINK]
  • ask station staff
  • call Customer Relations on 03457 000 125check our timetables 

Your options

Changeover tickets

If you’re affected you can apply for a season ticket changeover and swap your ticket from First to Standard Class.

We’ll calculate the value of the months and days you have left and use this to pay for a new Standard Class season ticket that expires on the same day as your original one. You’ll receive a full refund for the difference in cost.

Refunds

If you decide you don’t want a season ticket any more, we’ll calculate the cost of the months and days you’ve used, and refund the balance in full.

Apply

To apply for a season ticket changeover or a refund, speak to a Sales Advisor at one of our ticket offices.

Find out more

For more details speak to a Sales Advisor at one of our stations, or call Customer Relations on 03457 000 125.