Disabled Person's Protection Policy

Our Disabled Person's Protection Policy (DPPP) outlines Great Western Railway’s commitments and standards of service for disabled and mobility-impaired customers.

To make it easier to find the information you’re looking for, we've set out our policy in two sections:

Helping older and disabled passengers

PDF
Large Print PDF
Easy Read PDF

Guides to policies and practices

PDF
Large Print PDF

This information is also available from our staffed stations as a booklet. You can request a copy of this information in large print, and as an audio recording from our Mobility and Inclusion Manager (contact details below).

Neil Craig
Mobility & Inclusion Manager
Great Western Railway, Customer Experience Suite
Plymouth Station, North Road, Plymouth
Devon, PL4 6AB

Email: neil.craig@gwr.com