Disabled Person's Protection Policy

Our Disabled Person's Protection Policy (DPPP) outlines Great Western Railway’s commitments and standards of service for disabled and mobility-impaired customers.

To make it easier to find the information you’re looking for, we've set out our policy in two sections:

Helping older and disabled passengers

PDF
Word
Large Print PDF
Easy Read PDF

Guides to policies and practices

PDF

This information is also available from our staffed stations as a booklet. You can request a copy of this information in large print, and as an audio recording from our Mobility and Inclusion Manager (contact details below).

Neil Craig
Mobility & Inclusion Manager
Great Western Railway, Customer Experience Suite
Plymouth Station, North Road, Plymouth
Devon, PL4 6AB

Email: neil.craig@gwr.com