In the unlikely event of an emergency while travelling with us, it’s worth knowing what to do.
Where there’s no immediate danger, wait for instructions from train staff. But where the situation is more serious:
set off the emergency alarm to stop the train and alert staff
stay on the train but move to another carriage if necessary
leave personal belongings behind
wait until the train has stopped before getting off
be aware of any moving trains and potential hazards (like bags and suitcases)
stand well away from the tracks when you are off the train
find a safe place to wait for instructions
don't step on or touch loose rails or wires
All our stations have help points where you can get information or report any suspicious behaviour or incidents. Most trains are fitted with closed-circuit television (CCTV) to create a safer environment for customers and staff.
British Transport Police
If you witness an incident call the British Transport Police on 0800 40 50 40 or call Crimestoppers anonymously on 0800 55 51 11. British Transport Police officers are present at many stations.
Please help us keep the railway safe by:
keeping your luggage with you at all times
reporting suspicious behaviour or unattended items to a member of staff
using the emergency button on the station help points if necessary
remembering that unattended items may be removed and destroyed without notice
We recommend you take a look at the safety information when you board and make a note of where your seat is. As each of our trains may be different, it’s important you know the evacuation procedure and where emergency equipment is located.