Travel update

Several unions representing members across train operating companies and Network Rail have a mandate for strike action.

Following a series of strike days, the railway has now returned to its normal, full timetable.

Talks with the unions continue and no further strikes dates have been announced. This page will be updated as the situation changes.

Customers who purchased tickets but did not travel can claim a full refund or can amend their ticket; those who travelled and were delayed may be entitled to Delay Repay compensation if they were delayed by 15 minutes or more. Monthly or longer season ticket holders can apply for Delay Repay compensation.

To help customers, tickets will be valid for travel on alternative days on GWR services as follows:

  • Tickets for 1, 2 and 3 February can be used the day before, or up to and including Tuesday 7 February.

Our Refund policy remains in place and we will update this page with more information if the current situation changes.

Frequently asked questions

  • Why have there been strikes?
  • When will the rail strike end?
  • Will I be able to get a full refund on my tickets if I did not travel?
  • I have a season ticket, can I get a refund for the days I don’t travel due to the strike?
  • Can I use my ticket to travel on another day if I cannot travel?
  • I have a Flexi Season ticket, can I claim a refund?
  • Will rail tickets be valid on local bus services?
  • Can I use an off-peak ticket to travel on any train?
  • Can I book passenger assistance to travel?
  • Can I buy a ticket on strike days?