Assisted travel

Older and disabled passengers can book assisted travel with us by:

  • calling 0800 197 1329
  • using type talk on 18001 0800 197 1329
  • filling in an online form - unfortunately our form is currently unavailable but we're working to fix it as soon as possible

Good to know

Arrive at the station you’re travelling from 30 minutes before your train leaves, and contact a member of station staff. 

There isn’t an accessible toilet in First Class on high-speed trains.

Wheelchair sizes carried

Width: 700mm (610mm on Coach L First Class high-speed train)

Length: 1200mm (including footplates)

Weight: 300kg (including passenger)

Disabled Persons Railcard 

Get a third off rail tickets for £20 a year or £54 for 3 years with the Disabled Persons Railcard 

Devon Access Wallet 

Train travel becomes easier for people with communication difficulties, disabilities or limited English with the Devon Access Wallet. Visit the Devon Access Wallet website for more information. 

Useful downloads

Lift works

Lifts at Newton Abbot, Taunton and Plymouth are being upgraded, so you may need to allow extra time for your journey.

At the station

Stations on our network: car parking, WiFi, places to eat, accessibility and more.