Coronavirus - Latest travel advice

Updated 24 July 2020

You must wear a face-covering when you travel on our trains. You'll also need to wear one when you are inside stations in England, and we strongly recommend you do the same when in Wales.

Some people may not be able to wear a face covering safely. For example, children under 11, people with breathing difficulties, or those whose disabilities make it difficult for them to wear one.

If you are exempt from wearing a face covering, or you or someone in your party has a hidden disability, you can ask for a card and/or lanyard that will let others know this.

Learn more about the Sunflower Lanyard scheme.

You may also want to know more about what the rail industry is doing to look after you during your journey.

Read more about the Safer Travel Pledge.

Top tips

  • plan ahead, book in advance and reserve a seat where you can and download your ticket to a mobile device or smart ticket where you can
  • try not to travel when it’s busy
  • to help with social distancing on our train services where seats can be reserved, we’ve reduced the number of spaces available. Once a train reaches its seating capacity our systems will not allow bookings to be made. And, we won’t be able to guarantee you’ll be able to board
There may be changes to the timetable as we work to increase our services. Check your journey before you travel.

Plan your journey safely with GWR

Guidelines for safer travel

Where can you find out more

UK Government:

National Rail Enquiries:

NHS:

Getting in touch

If you need to get in touch with us, you can do so via the channels below. Our team are busy so you may have to wait for longer than normal for your call or email to be answered.

Twitter: @GWRHelp (24 hours a day)

Facebook Messenger: @GWRUK

WhatsApp: 07890 608043 (07:00-23:00)

Email: Use our online contact form.

Phone: 03457 000 125 (09:00-17:00, 7 days a week)

Post: Freepost GWR CUSTOMER SUPPORT