GWR contact and customer service | Assistance for your journey | Great Western Railway

If you have a question, want to make a complaint, or need to get in touch with our team, you’ll find the information you need below.

You can speak to our Social Media Team between 06:00 and 19:00 from Monday to Friday (including bank holidays) and between 07:00 and 19:00 on weekends. You can contact us on:

Twitter @GWRhelp
Facebook Messenger
WhatsApp: 07890 608043 (messaging only)

FAQs

Answers to some of the most common queries can be found here.

Passenger Assist

Need help at our stations or getting on and off our trains, we are available to help.

Covid-19

Find out more about how we are keeping our services safe for you here.

Lost property

Lost something when travelling, let us know here.

Refunds

Find more information about refunds, or submit a refund claim here.

Delay Repay

Delayed by 15 minutes or more? See if you are entitled to compensation here.

Complaints

Unhappy with an aspect of our service? Make a complaint here.

Get in touch

Need help? Get in touch with our Customer Support team via our online form.

Contact us