you want to report an incident discreetly that has already happened
issues are affecting you at the station or on-board the train
you have a general police enquiry
The text number is monitored 24/7 and, while it is not for reporting emergencies, British Transport Police will send officers if required.
*Your mobile service provider may issue a small charge to text 61016. The exact cost will depend on your network and tariff.
When to dial 999?
Always dial 999 when you need an urgent police response such as:
a crime is happening
someone suspected of a crime is nearby
someone is injured, being threatened or in danger
If your enquiry concerns buses or roads, you can contact local police anywhere in the country by dialling 101.
CCTV and body cameras
Most of our trains, stations and car parks have CCTV systems, which means a safer environment for our customers and staff.
Some of our staff also wear small body cameras to help secure you and improve their personal safety, as well as use for evidence with prosecutions.
At our stations
Most of our stations are accredited with the Secure Stations Scheme run by the Department for Transport and British Transport Police, which means we’re committed to you and our staff that the station is a safe and secure environment.
You may also see in some of our car parks Park Mark signage, which means we’re accredited to the Safer Parking Scheme so you can confidently leave your car knowing it’s in a safe place.