Frequently asked questions

Here you’ll find answers to the questions we are most commonly asked about booking tickets.

Do I have to buy my ticket before I travel?
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Are period return tickets available on every route?
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Will I get a receipt for the tickets I purchased?
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What ticket delivery options are available to me?
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Can I have my tickets delivered to a different address?
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What should I do if I have not received my tickets?
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Can I book tickets if I live outside the UK?
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Can I use a Railcard with my Season Ticket?
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Is there a minimum fare I need to pay with my Railcard?
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What Railcards are available and how do I buy one?
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