Refunds work differently depending on the type of ticket.
You can claim a refund on an unused Anytime, Off-Peak or Super Off-Peak ticket. Advance tickets are non-refundable unless you didn’t travel because your train was delayed or cancelled.
We will only process a refund if the ticket was bought from GWR. If you bought your ticket elsewhere, contact the original retailer.
- we need to receive your claim within 28 days of the ticket's expiry
- we charge a £10 admin fee* for every application made
*The fee will be waived if you do not travel because your train is delayed or cancelled
Find out more about unused ticket refunds and make a claim here