Book with confidence. Customers who book travel up until 30 September 2022 can now make changes to their tickets for free.
You can change the date and time of your ticket at any time before your scheduled departure. It can be done for free up until 18:00 the day before. After this time, there will be an admin fee of £10. If the price of your new ticket is more expensive, you'll need to pay the difference.
If you don’t know when your new journey will be, you can ask for a travel voucher instead. This will be valid for 12 months.
Off-Peak, Super Off-Peak, and Anytime tickets
You can change the date and time of your ticket up to the date of departure without having to pay an admin fee.
Find out more about changing your ticket.