Book with confidence

Customers who book travel up until 31 December 2021 can now make changes to their tickets for free.

Advance tickets (valid on a specific train only)

  • you can change the date and time of your ticket at any time before your scheduled departure
  • you can also exchange your ticket for a more flexible Anytime, Off-Peak, or Super Off-Peak ticket. This can sometimes be cheaper if you have Advance tickets for both your outward and return journeys. The origin, destination, and train company or route, shown on the ticket must remain the same
Both of these can be done for free up until 6pm the day before. If the price of your new ticket is more expensive, you'll need to pay the difference. You can still change your ticket at any time before your scheduled journey, but there will be an admin fee of £10.

If you don’t know when your new journey will be, you can ask for a travel voucher instead. This will be valid for 12 months.

Off-Peak, Super Off-Peak, and Anytime tickets

You can also change the date and time of your ticket up to the date of departure without having to pay an admin fee.

How to change your ticket

  • Tickets bought on GWR.com or the GWR mobile app
  • Tickets bought from a GWR station
  • Tickets bought from another company or third party

Find out more about unused ticket refunds


  • Changing your Advance ticket to a Flexible ticket
To find out more, visit our FAQ's page.