Changing Your Train Ticket | Great Western Railway

Advance tickets (valid on a specific train only)

You can change the date and time of your ticket at any time before your scheduled departure
You can also exchange your ticket for a more flexible Anytime, Off-Peak, or Super Off-Peak ticket. This can sometimes be cheaper if you have Advance tickets for both your outward and return journeys. The origin, destination, and train company or route, shown on the ticket must remain the same
A £10 admin fee will apply to Advance ticket changes
If the price of your new ticket is more expensive, you'll need to pay the difference.

Off-Peak, Super Off-Peak, and Anytime tickets

You can change the date and time of your ticket up to the date of departure without having to pay an admin fee.

How to change your ticket

Tickets bought on GWR.com or the GWR mobile app

At a station

Visit any staffed ticket office before your scheduled journey to change your ticket.

Online

If you have a paper ticket

You can change your ticket when logged in to your account.

If your journey is more than five days away, we’ll send your new ticket to you – postal fees apply. Otherwise, you’ll need to visit a staffed ticket office.

Log in to your account to access your booking

If you have a mobile e-Ticket or a ticket loaded to a Touch Smartcard

Buy a new ticket and claim a refund on the original. The new ticket must be for the same origin, destination, and route.

When applying for a refund, select ‘Rescheduled journey’ as the reason for the claim. You will be asked to provide your new booking reference.

Claim a refund on your unused ticket
Tickets bought from a GWR station

At a station
Visit any staffed ticket office before your scheduled journey to change your ticket.

Online
Buy a new ticket and claim a refund on the original. The new ticket must be for the same origin, destination, and route.

When applying for a refund, select ‘Rescheduled journey’ as the reason for the claim. You will be asked to provide your new booking reference.

Claim a refund on your unused ticket.
Tickets bought from another company or third party

If you have a paper ticket
Visit any staffed ticket office before your scheduled journey to change your ticket.

If you have a mobile e-Ticket or a ticket loaded to a Touch Smartcard.
Contact the original retailer.