Book with confidence

Advance tickets (which are valid on a specific train only) for travel up to 31 December 2021 can have their date and time changed for free up until 6pm the day before. If the price of your new ticket is more expensive, you'll need to pay the difference. You can still change your ticket at any time before you travel, but there will be an admin fee of £10.

If you don’t know when your new journey will be, you can ask for a travel voucher instead. This will be valid for 12 months.

Off-Peak and Anytime tickets can also be changed free from admin fees, up to the date of departure.

How to change your ticket

  • Tickets bought on GWR.com or the GWR mobile app
  • Tickets bought at a station
  • Tickets bought from another company or third party

Find out more about unused ticket refunds


  • Changing your Advance ticket to a Flexible ticket
To find out more, visit our FAQ's page.