We have made it as easy as possible for you to change your travel plans.

Advance tickets

You can change the date, time, or class of travel.

  • all changes must be made before the departure time of the original ticket
  • we charge a £10 admin fee for each ticket
  • if the new ticket is more expensive, you will also need to pay the difference in price
  • you may have to pay postal fees if we are sending new tickets

How to change your ticket

  • Tickets bought on GWR.com or the GWR mobile app
  • Tickets bought at a station
  • Tickets bought from another company or third party

Anytime, Off-Peak, and Super Off-Peak tickets

You can apply for a refund and buy a new ticket for your journey.
  • we need to receive your claim within 28 days of the ticket’s expiry
  • we charge a £10 admin fee for each booking
  • you may have to pay postal fees if we are sending new tickets
Find out more about unused ticket refunds

  • Tickets bought before 5 January 2021
  • Changing your Advance ticket to a Flexible ticket