Changing your ticket

If you need to change your ticket:

  • Advance tickets can be changed to a different time or date only - for a charge of £10 a ticket, plus any difference in the fare; if you choose a cheaper fare, the difference will not be refunded
  • Super Off-peak, Off-peak and Anytime tickets can be changed to a different time, date or route for a charge of £10 a ticket
All changes must be made before you travel.

Tickets bought online

Log into your account online, where you can click on the booking, view more details and amend your ticket booking.

We’ll post your new tickets to you.

Tickets bought at a station

Visit the train station ticket office.

Tickets bought by phone

Call our Customer Support team on 03457 000 125.

We’ll post your new tickets to you.

Tickets bought using the GWR App

Call our Customer Support team on 03457 000 125.

If you’ve bought tickets through another company, you’ll need to contact them directly.




Refunds

In some circumstances, you may be able to get a refund on your ticket or season ticket.