Changing your ticket

If you need to change your ticket:

  • Advance Standard and First Class tickets can be changed for a charge of £10 a ticket, plus any difference in the fare
  • Flexible tickets like Super Off-peak, Off-peak and Anytime can be changed to a different time or day by paying any difference in the fare; you must do this before you travel

Tickets bought online

Log into your account online, where you can click on the booking, view more details and amend your ticket booking.

We’ll post your new tickets to you.

Tickets bought at a station

Visit the train station ticket office.

Tickets bought by phone

Call our Customer Support team on 03457 000 125.

We’ll post your new tickets to you.

Tickets bought using the GWR App

Call our Customer Support team on 03457 000 125.

If you’ve bought tickets through another company, you’ll need to contact them directly.




Refunds

In some circumstances, you may be able to get a refund on your ticket or season ticket.