Changing your ticket

If you need to change your ticket:

  • You can change the time, date, or class of an Advance ticket. There's a £10 fee for each ticket, plus any increase in the fare. If the new fare is less, you'll still need to pay the £10, and we don't pay the difference back. Advance tickets can't be refunded unless you were unable to travel because your train was delayed or cancelled
  • Super Off-Peak, Off-Peak and Anytime tickets can be changed for a charge of £10 each; if you bought online, or with our app, you’ll need to claim a refund and buy a new ticket
All changes must be made before you travel.

Tickets bought online

Log into your account online, where you can click on the booking, view more details and amend your ticket booking.

We’ll post your new tickets to you.

Tickets bought at a station

Visit the train station ticket office.

Tickets bought by phone

Call our Customer Support team on 03457 000 125.

We’ll post your new tickets to you.

Tickets bought using the GWR App

Call our Online Support team on 03457 000 125.

If you’ve bought tickets through another company, you’ll need to contact them directly.


In some circumstances, you may be able to get a refund on your ticket or season ticket.

Ticket types

From Off-peak to Anytime, discover our range of ticket types.