Help and Support

Claim refunds on unused tickets and delays using our easy online forms. 

We've made it easy to rearrange your travel plans in advance.

We hold regular manager sessions across our network.

Collect 2 points for every £1 you spend when booking through GWR.

We have partnered with MissingX to help you find your lost items. 

We regularly host panels across our network to meet our customers. 

If you are looking for information about travelling with GWR, get in touch.

You may find the answer to your query in our frequently asked questions.

The Great Western Railway press desk is operational from 08:30 to 17:30, Monday to Friday.