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Help and support


Refunds and compensation

Claim refunds on unused tickets and delays using our easy online forms.

Watch our helpful guides

Planning your journey

Learn how to plan your trip, check for disruptions and find the cheapest fare.

Choose your ticket

Watch our video to learn the differences between each ticket type.

Buying your ticket

Our video guide shows you everything from choosing your seat to ticket delivery.

If things go wrong

Find out what you can do if you’re unhappy with our service.

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