Refunds and compensation
Claim refunds on unused tickets and delays using our easy online forms.
We have a duty to protect both our fare-paying passengers and the revenue we receive from tickets.
Mae GWR wedi ymrwymo i Ddiwylliant Cymru ac rydym yn falch o wasanaethu cwsmeriaid yng Nghymru.
If you are unhappy with any part of our service, there are several ways you can tell us.
Learn how to plan your trip, check for disruptions and find the cheapest fare.
Watch our video to learn the differences between each ticket type.
Our video guide shows you everything from choosing your seat to ticket delivery.
Find out what you can do if you’re unhappy with our service.