Refunds and compensation

Claim refunds on unused tickets and delays using our easy online forms. 

Changing your ticket

We've made it easy to rearrange your travel plans in advance.

Penalties and enforcements

We have a duty to protect both our fare-paying passengers and the revenue we receive from tickets.

Lost property

We have partnered with MissingX to help you find your lost items. 

FAQs

You may find the answer to your query in our frequently asked questions.

Cymraeg

Mae GWR wedi ymrwymo i Ddiwylliant Cymru ac rydym yn falch o wasanaethu cwsmeriaid yng Nghymru.

Making a complaint

If you are unhappy with any part of our service, there are several ways you can tell us.

Online security

Find out how we keep your data secure, and what you can do to keep safe online.

Contact us

If you are looking for information about travelling with GWR, get in touch.

Media enquiries

The Great Western Railway press desk is operational from 08:30 to 17:30, Monday to Friday.

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