GWR help and support

Claim refunds on unused tickets and delays using our easy online forms.

We've made it easy to rearrange your travel plans in advance.

Lost something on one of our trains or at a station? Report your lost property

You may find the answer to your query in our frequently asked questions.

Mae GWR wedi ymrwymo i Ddiwylliant Cymru ac rydym yn falch o wasanaethu cwsmeriaid yng Nghymru.

If you are unhappy with any part of our service, there are several ways you can tell us.

We have a duty to protect both our fare-paying passengers and the revenue we receive from tickets.

If you are looking for information about travelling with GWR, get in touch.

The Great Western Railway press desk is operational from 08:30 to 17:30, Monday to Friday.

Find out how we keep your data secure, and what you can do to keep safe online.