http://www.gwr.com is a site operated by First Greater Western Limited trading as Great Western Railway ("GWR", "we" or "us") a company established in the UK with a registered office address at Milford House, 1 Milford Street, Swindon, SN1 1HL.
a) UK Standard – We will dispatch tickets by Royal Mail 1st Class post to the address you specify during the delivery process. You should ensure that the address provided is correct.
b) Next Day Delivery – We will dispatch tickets by Royal Mail Special Delivery Guaranteed® to the address you specify during the delivery process. You should ensure that the address provided is correct. You will need to sign for the tickets upon delivery.
c) International Post – We do not send tickets to overseas addresses.
d) Collecting tickets at the station – For many bookings we allow you to collect tickets from a range of stations. You must allow sufficient time to collect your tickets before boarding the train. You must have your ticket collection reference, and (unless stated otherwise) the credit/debit card used to make the purchase as identification. You should note any special collection instructions given during the booking process, for example the station opening hours. If you are unable to collect your tickets (for example due to the ticket machine(s) being out of service) then you should contact the station staff for further assistance. If there are no staff at the station, you should board your booked train, and make yourself known to the on-train staff at the earliest possible opportunity.
e) Self Print – For some bookings we allow you to print your own ticket. You must ensure that you print the ticket clearly on A4 paper and carry the ticket with you when you travel. Tickets are only valid when accompanied by the correct identification selected whilst making the booking. Tickets are non-transferable and you must ensure that no one else is able to obtain and/or print a copy of your ticket. Some train operating companies apply additional restrictions to the use of Self Print – you must note any additional restrictions notified during the booking process.
f) M-Tickets/Mobile Tickets – For some bookings we allow you to travel with paperless tickets delivered to your mobile phone ("M-Tickets"), booked either through the Site, or via our mobile application. When booking M-Tickets via the Site, you must check that your mobile phone is compatible with our
M-Tickets by downloading a test ticket where indicated prior to purchase. It is your responsibility to ensure that you carry your mobile phone on the relevant journey and that your phone is charged, functional and that you are able to display the ticket for inspection when you travel. Due to the wide variety of mobile phone handsets and networks we are unable to offer technical support or assistance. You may incur data usage charges from your mobile phone operator for downloading an M-Ticket. You should check with your network provider as to what charges may apply. For identification purposes you must also carry the credit/debit card used to make the booking (If M-Tickets have been booked for more than one passenger, all passengers should travel together and the lead passenger must carry the credit/debit card used to make the booking). We shall not provide duplicate or replacement M-Tickets. The M-Ticket must be stored on your mobile phone until the date and time of travel and such safekeeping shall be your responsibility. M-Tickets are non-transferable. By purchasing an M-Ticket, you agree to cooperate with the train inspector and let him/her clearly view the ticket on your mobile phone and you acknowledge that you may be requested to hand over your mobile phone voluntarily for inspection. If you do not produce your ticket or hand over your mobile phone upon a request to do so by the train inspector, the train inspector shall be entitled to consider that you are travelling without a ticket. It is your responsibility to ensure that your mobile phone has sufficient battery life that you are able to show the ticket at any time during your journey. Some train operating companies apply additional restrictions to the use of M-Tickets – you must note any additional restrictions notified during the booking process. Your mobile phone must be switched on to use it to travel. You should also check that you have enough battery on your phone to complete your journey. If it runs out of battery in the middle of a journey, you may have to pay the appropriate fare or could face paying a penalty fare.
g) Smartcard – For some bookings we allow your ticket to be delivered to your Smartcard. If you are using an existing Smartcard you must ensure that you correctly enter your Smartcard reference number – we cannot amend this after payment has occurred. You must carry your Smartcard with you when you travel. You must ensure that you validate your Smartcard at the start and end of your journey by using either the stand alone validators or ticket barriers as applicable. Some train companies apply additional restrictions to the use of Smartcards – you must note any additional restrictions notified during the booking process.
What you need to know
Collect Nectar points on eligible train tickets bought online through any of the following train companies which, together with FirstGroup PLC shall herein be referred to as “FirstGroup”:
You must link your Nectar card number to the 'My Account' section at one of the FirstGroup train companies shown to collect points on train tickets bought online. Once you have linked your card, you will be eligible to collect:
a) 2 points per £1 spent on train tickets bought online (excluding season tickets, Gift Vouchers, Travelcards and PLUSBUS);
b) 50 points for the online purchase or renewal of a weekly season ticket (where available).
c) 200 points for the online purchase or renewal of a monthly season ticket (For tickets valid for more than 1 month, but less than a year, you will collect points for every full month, up to a maximum of 2,500). i.e. a 2 month, 3 week season ticket would be worth 400 points.
2,500 points for the online purchase or renewal of an annual season ticket;
(All season tickets offers are subject to change from time to time and will be updated on this website accordingly)
The Small Print
1. Train tickets bought through any of our assisted travel helplines will qualify for Nectar points.
2. Bookings for group travel that cannot be completed online will not qualify for Nectar points.
3. Incorrect or invalid Nectar cards or Nectar card numbers will not be awarded points. Customers are responsible for ensuring the details they enter are correct.
4. Points will appear on your account within 28 days of buying your tickets.
5. If you receive a refund, any Nectar points collected will be deducted from your Nectar account within 28 days. Deductions for multiple tickets are calculated on the individual ticket price. You will not be eligible to retain Nectar points in respect of any fee payable in relation to a refund.
6. Points cannot currently be redeemed on any of the FirstGroup websites.
7. All FirstGroup companies reserve the right to:
(a) withdraw at any time any Nectar points that were granted by FirstGroup:
(i) in the case of any fraudulent activity;
(ii) in error - as solely determined by Nectar and/or FirstGroup (for example if the Nectar logo was mistakenly displayed on the view item page of an excluded item);
(b) withhold or delay issuing Nectar points; or
(c) change these terms at any time. Your continued use of your linked account following notice of such change shall be deemed to be your acceptance of any such change. It is your responsibility to check the terms and conditions regularly to determine whether these terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using your linked account.
8. When you receive points from any FirstGroup train company, you agree to abide by the Nectar collector rules - for more information click here
9. Delivery charges may apply to online purchases for postal delivery. Free ticket collection is available at selected stations.
10. You agree that, except for death and personal injury arising from the negligence of FirstGroup, FirstGroup shall not be liable in contract, tort, negligence, statutory duty or otherwise for any loss or damage whatsoever arising from or in connection with these terms and conditions.
11. FirstGroup shall have the right to immediately terminate these terms and conditions and/or suspend the use of your linked account if you commit a breach of these terms and conditions.
12. Each provision of these terms and conditions shall be construed separately, applying and surviving even if for any reason one or other of those provisions is held inapplicable or unenforceable in any circumstances and shall remain in force notwithstanding the termination of these terms and conditions howsoever occasioned.
13. No waiver by FirstGroup shall be construed as a waiver of any breach of any provision of these terms and conditions.
14. These terms and conditions shall be governed by English law and the parties hereby irrecoverably submit to the exclusive jurisdiction of the English Court. Residents of Scotland may also bring proceedings within a Scottish court of law
a) may link to, but may not replicate, any content;
b) shall not frame or otherwise create a browser or border environment around any content;
c) shall not imply that we are endorsing you or your products or services;
d) shall not misrepresent you or your website's relationship with us;
e) shall not present false, misleading or inaccurate information about us or our products or services on your website or otherwise disparage our products or services;
f) shall not use our logos, trade marks or service marks without our express prior written permission;
g) shall not include content on your website that is or could be construed as illegal, distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any person or otherwise does not comply with all applicable laws and regulations and you shall include on your website only content that is appropriate for all age groups;
h) shall not remove or obscure any of the information, content or notices contained on our Site;
i) shall not link to an internal page of our Site that is located one or several levels down from the home page or bring up or present content of the Site on another website without our prior written permission;
j) shall not link to a website that is not owned by you;
k) shall inform us in writing of the link using the contact details below; and
l) shall immediately discontinue the link if instructed to do so by us.
a) infringe any third party's intellectual property rights;
b) are inaccurate, incomplete or misleading;
c) are not merchantable or fit for a particular purpose;
d) do not provide adequate security;
e) contain viruses or other items of a destructive nature; or
f) are libellous or defamatory.
a) your contribution is your own original work and that you have the right to make it available to us for all the purposes specified above and you shall indemnify us against all legal fees, damages and other expenses that may be incurred by us as a result of your breach of this warranty;
b) any moral rights in your contribution are waived by you for the purposes of its submission to and publication on the Site and for the purposes specified above;
c) your contribution is not defamatory; and
d) your contribution does not infringe any law.
We only use your personal information in accordance with our Privacy and Cookies Policy. Please take the time to read our Privacy and Cookies Policy, as it includes important terms which apply to you.
You agree to indemnify us against any claims, demands or proceedings brought against us by any third parties if they are a result of your use of the Site or your other actions or omissions or where we suffer any loss or damage as a result of your breach of these Terms. Your "use" of the Site includes any use by third parties where those parties access the Site using your computer. In such circumstances, you agree to pay us all costs, damages and expenses (including reasonable legal fees) awarded against us or otherwise incurred by us, arising from any claims or legal proceedings.
If any of these Terms is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.
If you are a consumer, these Terms and your use of the Site are governed by English law and you can bring legal proceedings in relation to these Terms and your use of the Site in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Terms and your use of the Site in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Terms and your use of the Site in either the Northern Irish or the English courts. If you are a business, these Terms and your use of the Site shall be governed by English law and you and we submit to the exclusive jurisdiction of the English courts.