Travel with confidence

Updated: 19 July 2021

Our network stretches across England and Wales. When you travel it’s important to know what restrictions apply.

England

The requirement to wear face coverings in law has been lifted. However, the Government expects and recommends that people wear face coverings in crowded areas such as public transport.

Face coverings must still be worn on the Heathrow Express, as well as on the TfL network, which also runs trains and manages some stations (such as Ealing Broadway) between Paddington and Reading.

Latest travel advice for England.

Wales

If you are travelling in Wales you must still wear a face mask.

Latest travel advice for Wales.


What we're doing to keep you safe

We are cleaning trains and stations more regularly
We are making it easier to keep your hands clean
We are running more trains with extra carriages to increase space.
We are improving technology and training staff to keep you informed along every step of your journey.

What you can do 

buy your tickets online and get them on your mobile or smartcard if available.
icon with person wearing face covering
Carry hand sanitiser and wash your hands regularly
Travel at quieter times where possible.
Don't travel if you are feeling unwell or have any symptoms
Check train times before you travel.
Some people may not be able to wear a face covering safely. For example, children under 11, people with breathing difficulties, or those whose disabilities make it difficult for them to wear one. Find out more about when you should wear a face covering.

If you would like to let others know, you can ask for a Sunflower lanyard and 'face-covering' exempt' card from our Passenger Assist team.
 

Good to know

  • Enhanced cleaning
  • Passenger Assist
  • Tickets and refunds
  • Before you travel