Travel with confidence

Updated: 20 May 2021

Please follow government guidance when you travel.

Learn about our safer travel pledge at

Latest travel advice for England.

Latest travel advice for Wales.

What we're doing to keep you safe

We are cleaning trains and stations more regularly
We are making it easier to keep your hands clean
We are running more trains with extra carriages to increase space.
We are improving technology and training staff to keep you informed along every step of your journey.

What you can do

Wear a face covering

Unless you are exempt, you must wear a face covering when you are in stations and on trains.

If you don't, you could be fined £200 for the first time, up to a maximum of £6,400 for repeat offences.

Some people may not be able to wear a face covering safely. For example, children under 11, people with breathing difficulties, or those whose disabilities make it difficult for them to wear one. Find out more about when you should wear a face covering.

If you are exempt, and you would like to let others know, you can ask for a Sunflower lanyard and 'face-covering' exempt' card from our Passenger Assist team.

Plan ahead

Plan ahead and avoid busy times by using our handy guide.

buy your tickets online and get them on your mobile or smartcard if available.
You must wear a face covering on board our trains and at our stations.
Reserve a seat where you can.
Carry hand sanitiser and wash your hands regularly
Travel at quieter times where possible.
Don't travel if you are feeling unwell or have any symptoms
Allow extra time to make your journey
Check train times before you travel.

Find out more about how you can travel safely in this short video below


A little more detail

  • Enhanced cleaning
  • Passenger Assist
  • Tickets and refunds
  • Before you travel
  • At our stations
  • On our trains