Travel with confidence

To help your train journey run smoothly, we've got some top tips for travelling with GWR.

Staying safe

We are cleaning trains and stations more regularly
We're continuing to be Covid Aware with increased cleaning on our trains and in our stations.

buy your tickets online and get them on your mobile or smartcard if available.
Why not go contactless, and buy your ticket from our app.

We are making it easier to keep your hands clean
Wash your hands regularly and keep some sanitiser with you.

icon with person wearing face covering
If you’re comfortable, please continue to wear a face mask.
Don't travel if you are feeling unwell or have any symptoms
If you’re not feeling well, think about changing your plans and travelling at a different time.

Check train times before you travel.
Plan your journey and check before you travel. Reserve a seat if you can.

If you’re not able to wear a face covering safely, and would like to let others know, you can ask for a Sunflower lanyard and 'face-covering' exempt' card from our Passenger Assist team.

Good to know

Tickets and refunds

Book with confidence

Advance tickets (which are valid on a specific train only) for travel up to 30 September 2022 can have their date and time changed for free up until 18:00 the day before. If the price of your new ticket is more expensive, you'll need to pay the difference.

If you don’t know when your new journey will be, you can ask for a travel voucher instead. This will be valid for 12 months.

Off-Peak and Anytime tickets can also be changed free from admin fees, up to the date of departure.

Find out more about changing your ticket.

  • If you don't feel well