Travel with confidence

To help your train journey run smoothly, we've got some top tips for travelling with GWR.

Staying safe

We're continuing to be Covid Aware with increased cleaning on our trains and in our stations.

Why not go contactless, and buy your ticket from our app.

Wash your hands regularly and keep some sanitiser with you.

If you’re comfortable, please continue to wear a face mask.

If you’re not feeling well, think about changing your plans and travelling at a different time.

Plan your journey and check before you travel. Reserve a seat if you can.

If you’re not able to wear a face covering safely, and would like to let others know, you can ask for a Sunflower lanyard and 'face-covering' exempt' card from our Passenger Assist team.

If you don't feel well

Please don't travel if you feel unwell. If you need help while on the train, ask a member of staff. If you can't find anyone, you may need to use the SOS button to speak to the driver.

You may be able to get your money back if you bought a ticket but did not travel, or were delayed by 15 minutes or more.

Protect your loved ones with the NHS contact tracing app for England and Wales.