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Train travel safety

Travel with confidence

To help your train journey run smoothly, we've got some top tips for travelling with GWR.

Don't travel if you are feeling unwell or have any symptoms
If you’re not feeling well, think about changing your plans and travelling at a different time.
buy your tickets online and get them on your mobile or smartcard if available.
Why not go contactless, and buy your ticket from our app.
Check train times before you travel.
Plan your journey and check before you travel. Reserve a seat if you can.

If you don't feel well

Please don't travel if you feel unwell. If you need help while on the train, ask a member of staff. If you can't find anyone, you may need to use the SOS button to speak to the driver.