Advance tickets (which are valid on a specific train only) for travel up to 31 December 2021 can have their date and time changed for free up until 6pm the day before. If the price of your new ticket is more expensive, you'll need to pay the difference.
If you don’t know when your new journey will be, you can ask for a travel voucher instead. This will be valid for 12 months.
Off-Peak and Anytime tickets can also be changed free from admin fees, up to the date of departure.
Rail Travel Vouchers with an expiry date between 20 October 2020 and 30 June 2021 have been extended for six months. This is to support customers who have been following the Government’s stay at home guidance and were unable to use their voucher.
This does not apply to vouchers that have already been extended.
Check you’ve got your face covering, unless exempt, and hand sanitiser to bring with you.
Make a reservation
we recommend you reserve your seat if you can; you’ll be able to take the train of your choice and maintain social distancing on board
some of our services don’t have reservations at all; you can buy a ticket and sit in any seat
on most of our trains that have reservations, you will be provided with a specific seat in a specific carriage; sometimes, we’ll allocate you a space on the train rather than a specific seat; this means you are booked to travel on that train and can sit in any vacant seat for your class of travel
we will allocate you a seat/space if one is available; however, if they are all already reserved, you won’t be able to buy a ticket online for that service
we leave some space for those with walk-up tickets, or who may have been disrupted; this helps with social distancing on board by allowing customers to make best use of all seats