Lost property

All the lost property we find is logged with our partners, MissingX. 

  • anything left on our trains is usually taken to the final destination station. This might be managed by a different train company. If you need to contact them as well, we’ll let you know.
  • it can take up to 7 days for items to reach our office at Bristol
  • perishable items are disposed of straight away
  • cash is banked and we issue a receipt. You can reclaim your money by taking this to any GWR ticket office
  • items we can keep are stored securely for 3 months

Search for and register your lost item with MissingX.com

Or you can call our Customer Support team on 0345 7000 125 and they will register the loss on your behalf.

Collecting your lost Property in person

You can collect in person (or send someone to collect on your behalf) from our Bristol Temple Meads Lost Property Office.

Opening hours

Monday to Friday – 0800 to 1900
Saturdays – 0900 to 1700
Sundays and bank holidays – 1000 to 1630

Where we are 

Great Western Railway Lost Property Office 
Bristol Temple Meads Station

Having your item sent to you
Items up to 2kg can be returned by Royal Mail. Larger items can be returned by courier. We'll let you know the best option.

If you need any help you can email us at [email protected]

Teddy Rescue

Can you help the teddies we've found make their way home?