We make it easy to report, find, and reclaim.
Whether you've lost something on one of our trains or stations, we'll do our best to help reunite you with it.
Lost property recovered on the UK railway is handled by the company who manages the location where the item is found or handed in.
If you lost something at a station
If you have lost something at a station managed by GWR, please report it to us using the form below.
Only GWR-managed stations are listed. If your station is not shown, use the National Rail website to find the relevant station operator.
If you lost something on a train
Items lost on trains are often recovered at the train's final destination, although this cannot be guaranteed.
As a result, an item may be found by a different station operator than the train company you travelled with.
Start by reporting the loss to GWR. We'll let you know if you should also register with another operator.
Services operated by other train companies
We handle all items recovered at GWR-managed stations, regardless of which train operator was running the service.
If you travelled on any train to a GWR-managed station, please start by registering the loss with us.
How to improve the chances of recovery
Always register the outmost item first and include any contents within the description.
For example, if you lost a bag containing a passport, register the bag and list the passport as the contents. The instinct might be to just register the most important item (the passport), but if we have found a bag and you have registered only a passport, matching the enquiry to the item will take longer.