Use cursor keys to navigate through tabs
Use cursor keys to navigate through tabs
Use cursor keys to navigate through tabs
Use cursor keys to navigate through tabs
Use cursor keys to navigate through tabs
Last updated: 3 March 2023
We always recommend that our customers read this privacy policy in full. It explains who we are, how and why we collect personal data from you, how and why it will be processed by us and our commitment to protecting your data.
But just in case you’re on the move or do not have time to read it in full we have summarised the key points for you in our 'speed read' section below.
Great Western Railway (GWR, we, our or us) is a trading name of First Greater Western Limited. We are registered as a data controller with the Information Commissioner's Office and our registration number is Z9382315.
This section sets out who we are. It provides some useful information about us including our company number, registered address and data controller registration number (provided by the information commissioner’s office).
This section tells you when this privacy policy applies (e.g. When you use our website or communicate with us). It also lets you know how and when we will communicate updates of this privacy policy to you.
This section informs you of exactly what personal data we collect about you and why. This includes information that is provided to us directly by you as well as information that we gather from your visits to our website and information that we receive from other sources.
This section explains to you the different ways in which we will collect the personal data that you provide to us.
This section explains the purposes for which we will use your personal data we hold. We also set out what we consider to be the legal basis for processing your personal data for each purpose, this is to ensure that you have all the information that we are required to provide you by law.
This section explains how we will ensure that you only receive communications that you wish to receive. We will ensure that you have total control over the information that you receive.
This section explains which of our employees will have access to your personal data. It also explains the reason for our employees accessing your personal data.
This section informs you of who we share your personal data with. It also explains the reason for sharing; this is largely so that we can provide our services to you.
This section explains how we keep your personal data safe and where it will be held. It also explains how we may process your personal data outside of the United Kingdom, but that we will only do so using recognised mechanisms which offer an adequate level of protection.
This section explains the length of time that we will retain your personal data. It also explains why we would hold your personal data for such time periods.
This section explains that you have rights in relation to your personal data. It also explains what these rights are and how you can go about exercising them.
This section explains that our website uses cookies and where you can find further information about the cookies used.
This section provides you with contact information should you have any questions or concerns about the way we handle your personal data. It also explains how you can contact the data protection regulator should you be unsatisfied with our response to your data protection issues.
Last updated: 20 February 2023
This policy explains how our website, mobile app and Wi-Fi portal use cookies.
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website.
Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
Cookies in themselves do not identify you, just the computer or device you are using. Cookies do lots of different jobs, like making it easier for you to log onto, and use, our site during future visits, letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience. They also allow us to monitor traffic on our site and can also help to ensure that advertising you see online is more relevant to you and your interests.
Cookies themselves only record which areas of our site have been visited by your computer or device and for how long. Allowing us to create a cookie does not give us access to the rest of your computer, and does not allow us to see any personally identifiable data about you.
We've arranged the Cookies we use into three groups:
a) Required cookies: These Cookies are necessary for core features of this site to operate properly. Because they are needed for the site’s operation, they are always set to "Active". They include, for example, cookies that enable you to log into secure areas of our website or make a purchase.
b) Functionality cookies: These Cookies allow us to analyze site usage in order to evaluate and improve its performance. They are also used to provide a better user experience on the site, such as by measuring interactions with particular content or remembering settings.
d) Advertising cookies: These Cookies are used by advertising companies to inform and serve personalized ads more relevant to your interests. These Cookies also may facilitate sharing information with social networks or recording your interactions with particular ads.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below. If you choose not to accept any Functionality or Advertising cookies or your browser is not compatible with our cookie preference tool we will only use Required cookies.
Host domain | File name | Category |
---|---|---|
gwr.com |
__qca |
Required Cookies |
__utma |
||
__utmb |
||
__utmt |
||
__utmz |
||
_dc_gtm_UA-3373558-4 |
||
_dc_gtm_UA-3373558-9 |
||
_fbp |
||
_ga |
||
_ga_ELB0V24W3R |
||
_gat | ||
_gat_UA-3373558-7 |
||
_gat_UA-3373558-9 |
||
_gat_gwrTracker |
||
_gcl_au |
||
_gid |
||
_uetsid |
||
_uetvid |
||
access_token |
||
myaccount.gwr.com |
__utma |
Required Cookies |
__utmb |
||
__utmt |
||
__utmz |
||
tickets.gwr.com |
16371.vst |
Required Cookies |
__storejs__ |
||
perm_track |
||
www.gwr.com |
8195ad43-5efe-446e-9308-62df4df983e9 |
Required Cookies |
access_token |
||
arrivalStation |
||
departureStation |
||
fcuEnabled |
||
firstTimeSignUpFormVisitor |
||
md-params |
||
mixingDeck |
||
qttFirstStage |
||
www.railhelp.co.uk/gwr |
ASP.NET_SessionId |
Required Cookies |
BrowserId |
||
google.com |
_GRECAPTCHA |
Required Cookies |
www.railhelp.co.uk/gwr |
SC_ANALYTICS_GLOBAL_COOKIE |
Functional Cookies |
_ga |
||
_gid |
||
sitecore_userticket |
||
__RequestVerificationToken |
||
__CSRFCOOKIE |
||
sc_fv |
||
shell#lang |
||
scContentEditorFolder |
||
www.railhelp.co.uk/gwr |
X-Salesforce-CHAT |
Functional Cookies |
paypal.com |
LANG |
Functional Cookies |
enforce_policy |
||
l7_az |
||
ts |
||
ts_c |
||
tsrce |
||
veinteractive.com |
6C146901-FA2B-4E7B-A30C-D1167FC65E93 |
Functional Cookies |
__ssid |
||
adsrvr.org |
TDCPM |
Advertising Cookies |
TDID |
||
bidswitch.net |
c |
Advertising Cookies |
tuuid |
||
tuuid_lu |
||
bing.com |
MUID |
Advertising Cookies |
doubleclick.net |
IDE |
Advertising Cookies |
test_cookie |
||
facebook.com |
fr |
Advertising Cookies |
linkedin.com |
AnalyticsSyncHistory |
Advertising Cookies |
UserMatchHistory |
||
bcookie |
||
lidc |
||
lang | ||
li_gc |
||
quantserve.com |
mc |
Advertising Cookies |
volvelle.tech |
c |
Advertising Cookies |
ouuid |
||
ouuid_lu |
||
www.linkedin.com |
bscookie |
Advertising Cookies |
These links may also assist you:
https://adssettings.google.com