GWR refunds and compensation

Train ticket refunds

If you bought your ticket with GWR and don't travel you can apply for a refund.

Delay Repay

Delayed by 15 minutes or more? You may be entitled to Delay Repay compensation.

Season Ticket refunds

For season ticket holders getting a refund is a slightly different process.

You may also like to...

find out how planned engineering works may affect your journey
find out how you can travel with smart ticketing
read or download our Passenger's Charter