Our charter tells you what you can expect from all of us at GWR, on our trains and at our stations. It sets out the minimum level of service we’re committed to.

If you’d like to read it:

  • download our Passenger's Charter as a PDF
  • pick one up at your nearest station
  • get in touch with our Customer Support team to request a copy using our online form
We work with Transport Focus and London TravelWatch to review the charter each year. If you’d like to help us improve it, let us know here.

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