Improving our services

How we’re investing in improving journeys

We do everything we can to make sure your journey runs smoothly, including: 
  • keeping you updated on social media, like Twitter 
  • carrying out repairs 24/7 – working overnight reduces the impact on your travel
  • monitoring journeys as they happen and using technicians to spot potential problems before you’re affected
  • helping peak-time services run more smoothly by creating special task forces
  • investing in Crossrail
  • appointing a head of performance who works for us and Network Rail 

Recent improvements

We want your journey with us to be as comfortable as possible, so we’ve been working on a number of improvements, including introducing:
  • free WiFi on all our trains
  • more locally sourced food and drink to our menu
  • our new Pullman fine dining menu to more trains
  • company ambassadors to help you at some of our busiest stations – Paddington, Bristol Temple Meads, Bristol Parkway, Bath, Reading, Oxford, Maidenhead, Slough, Gloucester/Cheltenham, Exeter St Davids and Cardiff
  • a rail flyover at Reading

Our disruption plan

GWR is an active partner in the Passenger Information During Disruption (PIDD) Programme, a national initiative which ensures Network Rail and Train Operating Companies apply a consistent approach to the provision of information during service disruption. 

PIDD is nationally agreed through the Rail Delivery Group (RDG) and a National Task Force comprised of representatives from train operators.

Full information:

Live updates

Check your journey and find out about any delays on the route.

Helping the West become Greater again

Together, we can help make our region, and our people, prosper.

Building a Greater West

Why we're spending £7.5 billion to build you a Great Western Railway.