Improving our services

How we’re investing in improving journeys

We do everything we can to make sure your journey runs smoothly, including: 
  • keeping you updated on social media, like Twitter 
  • carrying out repairs 24/7 – working overnight reduces the impact on your travel
  • monitoring journeys as they happen and using technicians to spot potential problems before you’re affected
  • helping peak-time services run more smoothly by creating special task forces
  • investing in Crossrail
  • appointing a head of performance who works for us and Network Rail 


Recent improvements

We want your journey with us to be as comfortable as possible, so we’ve been working on a number of improvements, including introducing:
  • free WiFi on all our trains
  • more locally sourced food and drink to our menu
  • our new Pullman fine dining menu to more trains
  • company ambassadors to help you at some of our busiest stations – Paddington, Bristol Temple Meads, Bristol Parkway, Bath, Reading, Oxford, Maidenhead, Slough, Gloucester/Cheltenham, Exeter St Davids and Cardiff
  • a rail flyover at Reading

Our disruption plan

GWR is an active partner in the Passenger Information During Disruption (PIDD) Programme, a national initiative which ensures Network Rail and Train Operating Companies apply a consistent approach to the provision of information during service disruption. 

PIDD is nationally agreed through the Rail Delivery Group (RDG) and a National Task Force comprised of representatives from train operators.

Full information: