carrying out repairs 24/7 – working overnight reduces the impact on your travel
monitoring journeys as they happen and using technicians to spot potential problems before you’re affected
helping peak-time services run more smoothly by creating special task forces
investing in Crossrail
appointing a head of performance who works for us and Network Rail
We want your journey with us to be as comfortable as possible, so we’ve been working on a number of improvements, including introducing:
free WiFi on all our trains
more locally sourced food and drink to our menu
our new Pullman fine dining menu to more trains
company ambassadors to help you at some of our busiest stations – Paddington, Bristol Temple Meads, Bristol Parkway, Bath, Reading, Oxford, Maidenhead, Slough, Gloucester/Cheltenham, Exeter St Davids and Cardiff
a rail flyover at Reading
Our disruption plan
GWR is an active partner in the Passenger Information During Disruption (PIDD) Programme, a national initiative which ensures Network Rail and Train Operating Companies apply a consistent approach to the provision of information during service disruption.
PIDD is nationally agreed through the Association of Train Operating Companies (ATOC) and a National Task Force comprised of representatives from train operators.