Matthew joined us in 2007, after a spell as Bid Director for FirstGroup's Rail Division. Earlier in his career, he held senior positions at English, Welsh & Scottish Railway and developed the UK’s first open-access rail freight business for National Power. He was appointed Commercial Development Director in 2015, taking on the additional role of Deputy Managing Director in 2017, and stepping in as Interim Managing Director in January 2020.
He led negotiations with the Department for Transport (DfT) on our recent franchise agreements.
Matthew is passionate about working with industry and external partners to develop and deliver innovative solutions that help grow the railway and support the communities it serves.
Richard Rowland – Customer Service and Operations Director
Richard joined us in 2015, having held various roles in FirstGroup since 2005.
Richard leads the Driver, Guards and On-board Customer Host teams and also plays an important role in our partnership with Network Rail; making sure our customers' journeys are disrupted as little as possible when works on the line take place.
Ruth Busby – HR Director
Ruth has worked in a number of senior HR roles in the civil service and higher education.
She has extensive knowledge of diversity and inclusion, leading organisational change, employee relations, policy and employee reward.
Ruth’s key priorities at GWR will be to continue to put people at the heart of our cultural change within our transformation, maintaining relationships with the Trade Unions and shaping our strategy as we look ahead to the future.
Joe Graham – Business Assurance Director
Joe joined us in 2011 from the BBC, bringing with him over 20 years of business management and compliance experience.
He is responsible for our compliance, security, business planning, sustainability, corporate responsibility and environmental matters.
Joe also manages our relationship with the DfT and ORR as well as taking the lead on Corporate Responsibility including Environmental matters.
Duncan Rimmer – Finance Director
Duncan joined GWR in June 2019 and brings a wealth of cross-industry railway experience to the role.
Originally joining British Rail as a graduate in 1993, he has held various roles in FirstGroup, Chiltern Railways and Network Rail.
Phil Delaney – Sales & Marketing Director
Phil joined us in 2017 as Sales & Marketing Director, having held various roles at Flybe and Trainline.
He leads a team, in charge of our sales and marketing strategy, who create the products and services our customers need.
As well as holding an MBA, Phil is an accredited Prince2 practitioner.
Barry Milsom – Train Service Delivery & Performance Director
Barry joined us in 2011, having held various roles in Railtrack, Network Rail and Heathrow Express.
Barry leads the Control and Performance function and is the executive sponsor for the Heathrow Express mobilisation programme.
Barry’s key priority is continuous Train service Performance Improvement working jointly with Network Rail and other key stakeholders so our customer's journeys are disrupted as little as possible.
Simon Green – Engineering Director
Simon joined us in 2018 having undertaken a number of roles, both inside and outside the rail industry, latterly at GTR.
He is responsible for the supply and maintenance of the GWR fleet of trains, including the management of GWR’s maintenance depots and train service provision contracts.
Tom Pierpoint – Interim Commercial Development Director
Tom joined GWR in September 2014 as a Regional Development Manager having gained extensive experience working for Local Authorities on transport projects. Tom became Interim Commercial Development Director early in 2020.
His team is responsible for securing agreements with the Department for Transport (DfT), local authorities, local enterprise partnerships and others that enable us to enhance services and routes, increase capacity, build new stations and improve facilities such as car parks and transport interchanges.