Mark joined us in 2008, becoming Managing Director later in the year.
He has worked closely with our senior management team to successfully improve performance across the network.
Mark sits on the Board of the Institute of Railway Operators and is a member of the Chartered Institute of Logistics.
Richard Rowland – Customer Service and Operations Director
Richard joined us in 2015, having held various roles in FirstGroup since 2005.
Richard leads the Driver, Guards and Onboard Customer Host teams and also plays an important role in our partnership with Network Rail; making sure our customers' journeys are disrupted as little as possible when works on the line take place.
Ruth Busby – HR Director
Ruth has worked in a number of senior HR roles in the civil service and higher education.
She has an extensive knowledge of diversity and inclusion, leading organisational change, employee relations, policy and employee reward.
Ruth’s key priorities at GWR will be to continue to put people at the heart of our cultural change within our transformation, maintaining relationships with the Trade Unions and shaping our strategy as we look ahead to the future.
Matthew Golton – Commercial Development Director
Matthew joined us in 2007, after a spell as Bid Director for FirstGroup's Rail Division.
His team are responsible for securing the agreements with the DfT, local authorities, local enterprise partnerships and others that enable us to enhance services and routes, increase capacity, build new stations and improve facilities such as car parks and transport interchanges.
Matthew also lead negotiations with the DfT on our last two franchise agreement.
Joe Graham – Business Assurance Director
Joe joined us in 2011 from the BBC, bringing with him over 20 years of business management and compliance experience.
He is responsible for our compliance, security, business planning, sustainability, corporate responsibility and environmental matters.
Joe also manages our relationship with the DfT and ORR as well taking the lead on Corporate Responsibility including Environmental matters.
Duncan Rimmer – Finance Director
Duncan joined GWR in June 2019 and brings a wealth of cross-industry railway experience to the role.
Originally joining British Rail as a graduate in 1993, he has held various roles in FirstGroup, Chiltern Railways and Network Rail.
Phil Delaney – Sales & Marketing Director
Phil joined us in 2017 as Sales & Marketing Director, having held various roles at Flybe and Trainline.
He leads a team, in charge of our sales and marketing strategy, who create the products and services our customers need.
As well as holding an MBA, Phil is an accredited Prince2 practitioner.
Barry Milsom – Train Service Delivery & Performance Director
Barry joined us in 2011, having held various roles in Railtrack, Network Rail and Heathrow Express.
Barry leads the Control and Performance function and is the executive sponsor for the Heathrow Express mobilisation programme.
Barry’s key priority is continuous Train service Performance Improvement working jointly with Network Rail and other key stakeholders so our customers journeys are disrupted as little as possible.