Mark joined us in 2008, becoming Managing Director later in the year.
He has worked closely with our senior management team to successfully improve performance across the network.
Mark sits on the Board of the Institute of Railway Operators and is a member of the Chartered Institute of Logistics.
Richard Rowland – Customer Service and Transformation Director
Richard joined us in 2015, having held various roles in FirstGroup since 2005.
He leads our project team and is responsible for planning the timetable.
Richard also plays an important role in our partnership with Network Rail; making sure our customers' journeys are disrupted as little as possible when works on the line take place.
Ruth Busby – HR Director
Ruth has worked in a number of senior HR roles in the civil service and higher education.
She has an extensive knowledge of diversity and inclusion, leading organisational change, employee relations, policy and employee reward.
Ruth’s key priorities at GWR will be to continue to put people at the heart of our cultural change within our transformation, maintaining relationships with the Trade Unions and shaping our strategy as we look ahead to the future.
Matthew Golton – Commercial Development Director
Matthew joined us in 2007, after a spell as Bid Director for FirstGroup's Rail Division.
His team are responsible for securing the agreements with the DfT, local authorities, local enterprise partnerships and others that enable us to enhance services and routes, increase capacity, build new stations and improve facilities such as car parks and transport interchanges.
Matthew also lead negotiations with the DfT on our last two franchise agreement.
Joe Graham – Business Assurance Director
Joe joined us in 2011 from the BBC, bringing with him over 20 years of business management and compliance experience.
He is responsible for our compliance, security, business planning, sustainability, corporate responsibility and environmental matters.
Joe also manages our relationship with the DfT and ORR as well taking the lead on Corporate Responsibility including Environmental matters.
Ben Caswell – Finance Director
Ben joined us in 2003 from Dell Computers.
He is responsible for finance, IT, station properties, procurement and legal affairs.
Ben has been a member of the board of Great Western since joining the company and plays a key role in our relationship with the Department for Transport.
Phil Delaney – Sales & Marketing Director
Phil joined us in 2017 as Sales & Marketing Director, having held various roles at Flybe and Trainline.
He leads a team, in charge of our sales and marketing strategy, who create the products and services our customers need.
As well as holding an MBA, Phil is an accredited Prince2 practitioner.
Rob Mullen – Operations Director
Rob joined us in 2011, having held various roles in the industry both in operations, performance and timetable design and analytics.
He leads our operational standards, drivers, performance and Control teams.
Rob also works closely with Network Rail to ensure good day to day performance delivery across our Alliance.