Mark joined us in 2008, becoming Managing Director later in the year.
He has worked closely with our senior management team to successfully improve performance across the network.
Mark sits on the Board of the Institute of Railway Operators and is a member of the Chartered Institute of Logistics.
Richard Rowland – Western Programme Alliance & Planning Director
Richard joined us in 2015, having held various roles in FirstGroup since 2005.
He leads our project team and is responsible for planning the timetable
Richard also plays an important role in our partnership with Network Rail; making sure our customers' journeys are disrupted as little as possible when works on the line take place.
Sharon Johnston – HR Director
Sharon joined us in 2010, having held a variety of roles within the rail industry.
She is responsible for the delivery of the HR Strategy for more than 5000 GWR staff.
Sharon has fellowship membership at Chartered Institute of Personnel & Development.
Matthew Golton – Commercial Development Director
Matthew joined us in 2007, after a spell as Bid Director for FirstGroup's Rail Division.
His team are responsible for securing the agreements with the DfT, local authorities, local enterprise partnerships and others that enable us to enhance services and routes, increase capacity, build new stations and improve facilities such as car parks and transport interchanges.
Matthew also lead negotiations with the DfT on our last two franchise agreement
Joe Graham – Business Assurance Director
Joe joined us in 2011 from the BBC, bringing with him over 20 years of business management and compliance experience.
He is responsible for our compliance, security, business planning, sustainability, corporate responsibility and environmental matters.
Joe also manages our relationship with the DfT and ORR as well taking the lead on Corporate Responsibility including Environmental matters.
Diane Burke – Sales and Marketing Director
Diane joined us in 2011 from the retail sector.
She is responsible for Sales and Marketing across GWR, as well as ensuring our new brand becomes as loved by our customers in the future as it was when it first launched 150 years ago.
Diane is also a member of The Chartered Institute of Marketing.
Ben Caswell – Finance Director
Ben joined us in 2003 from Dell Computers.
He is responsible for finance, IT, station properties, procurement and legal affairs.
Ben has been a member of the board of Great Western since joining the company and plays a key role in our relationship with the Department for Transport.
Ben Rule – Operations Director
Ben joined us in 2013 from National Express East Anglia.
He is responsible for the service we provide to customers on board our trains and at stations and safety critical competence management (except for engineering).
Ben is also a member of the GWR board.
Andy Mellors – Engineering Director and Deputy Managing Director
Andy joined us in 2007 - having held similar roles within FirstGroup since 2002.
He is responsible for the maintenance and upkeep of over 900 vehicles across seven depots - where we employ more than 1,200 people.
Andy is a Chartered Engineer and the current Chair of the Institution of Mechanical Engineers - South West Centre Rail Division.