As an integral part of the transport network, we need a robust plan that puts sustainability and stakeholders at the heart of everything we do.
For the first time, the Department for Transport has given us defined objectives. Our strategic approach will help us respond to social, economic and environmental risks and opportunities, while continuing to build strong partnerships with our customers and communities.
Embedding sustainable development in the way we do business.
Our strategy shows how we plan to deliver a framework that aligns with the Rail Industry’s Sustainable Development Principles. These core values are fundamental in delivering a railway that will meet the needs of society without compromising future quality of life. Our strategy focuses on 8 key themes.
Measuring and managing our environmental impact is key to the success of our business.
We will work with our partners to increase recycling and divert waste from landfills. We’ll work with our stakeholders on sustainability, and improve the reporting of our environmental key performance indicators.
achieve and maintain certification for ISO standards 14001 (Environmental Management) and ISO 50001 (Energy Management) for the entire franchise
install intelligent heating and lighting controls at stations and depots across the network
achieve a 75% recycling rate, and reduce the stream of non-hazardous waste direct to landfill to zero
install Air Source Heat Pumps and Voltage Optimisation Units at all feasible locations across the network
where practical, install smart water meters at all depots and stations with mains water supplies
as part of our Traction Strategy, continue to highlight and assess opportunities to improve fleet fuel efficiency up to 2020
attempt to reduce the impacts associated with air pollution, noise, the discharge of waste on to tracks and other environmental nuisances
report environmental key performance indicator data to the Department for Transport at regular intervals throughout the franchise
report on the reduction in carbon emissions attributed to the introduction of our new fleets of Intercity Express and Electrostar trains
ensure the environmental impact of new and refurbished assets is reduced during construction
work with our industry partners and stakeholders to take part in innovative projects linked to sustainable development
deliver sustainable development training and briefings to all staff, and make staff aware of how they can reduce the environmental impacts within their role
Making a positive contribution to the communities in which we operate.
We will continue to support Community Rail Partnerships and will produce an open and transparent annual Stakeholder Report.
We’ll also work with local government, authorities and enterprise partnerships to deliver our services and improve the transport network, and implement our Customer and Communities Improvement Fund for the benefit of communities in areas of need.
continue to fund Community Rail Partnerships
publish an open and transparent annual Stakeholder Report at the end of each financial year
hold an annual Community Rail Conference each year of the franchise
hold an annual Local Authority and Local Enterprise Partnership event for representatives from areas served by GWR each year of the franchise
continue to work with the Job Centre to issue discounted rail tickets to job seekers
invest in programmes to assist the long-term unemployed, such as The Prince’s Trust 'Get in to Railways' Scheme, work placements and employability skills mentoring
work with local authorities to increase services on Cornish branch lines to provide better connections with our main line services
offer affordable fares to make sure cost is not a barrier to people choosing to travel by rail
develop an in-depth and accurate understanding of the needs and aspirations of our customers and stakeholders through our Customer and Stakeholder Engagement Strategy
We will work with our partners to provide the smoothest door-to-door journeys possible.
We’ll improve the integration of different methods of transport and ensure our services are accessible to all, as well as reducing carbon emissions on our network by helping our customers make more sustainable travel choices.
improve access to our services by using our best endeavours to modify our fleet to be compliant with the 'Persons of Reduced Mobility Technical Specification for Interoperability' (PRM TSI)
make sure the wheelchair ramps at our stations are compliant with the PRM TSI specification
work with manufacturers to make sure new trains provide the best accessibility for our customers
promote investment in more bike storage facilities at our stations
implement recommendations identified in Station Travel Plans for key locations on the network
help our customers to make more sustainable, door-to-door, travel choices, by identifying opportunities to enhance our ‘green travel’ and integrated transport options
support the door-to-door journey needs of our customers, by working with local authorities to increase car parking at key locations
work with Network Rail and the Environment Agency to review the impact of extreme weather events and develop contingency plans and long-term risk management plans
work with Network Rail to understand how their Climate Change Adaptation work minimises risk at key locations across our network, and use this information to revise our business continuity and service delivery plans
develop a Vulnerable Persons Policy that identifies those who are considered to be ‘vulnerable’ and detail how to protect them