Reserving a seat can sometimes be confusing. So, we’ve put together a quick guide to help when you plan your journey.
some of our services don’t have reservations at all; you can buy a ticket and sit in any seat
on our trains that have reservations, you can usually do this when you buy your ticket; this is the best time to make sure you get an allocated seat for your journey
we’ll ask what type of seat you want, such as facing forwards or at a table, and will do our best to find the right one for you
most reservations on GWR trains will give you a specific seat in a specific carriage; you can find the details on your ticket or in your confirmation email
sometimes we’ll allocate you a space on the train rather than a specific seat; this means you are booked to travel on that train and can sit in any vacant seat for your class of travel
We don’t reserve all the seats on our trains. This is so that there is room for customers who have bought their ticket on the day, have tickets that let them choose their train (such as Season tickets), or who might have been disrupted and need to change their plans.
To help with social distancing, when you buy a ticket on a reservable GWR service online or at a ticket office, you will need to make a reservation. If all the available spaces have already been allocated, we will ask you to choose a different train.
Adding or changing a reservation
You already have a ticket and want to add a reservation or change what you already have, then you can do it:
by calling us on 03457 000 125
by visiting a ticket office
through our social media team between 07:00 and 23:00 on Twitter @GWRhelp, Facebook Messenger @GWRUK, and WhatsApp on 07890 608043
If you have a season ticket, you can make reservations for your regular trains by emailing details of your services, seat preferences, the duration of time you’d like the seat reserved for, and your photocard number to firstname.lastname@example.org.
Our seat guarantee
if you reserved a Standard seat but had to stand for your whole journey, because neither your booked seat nor an alternative seat was available, we will provide compensation; this will be 100% of the cost of a single ticket, or 50% if you have a return
if you have a First Class ticket and no seats are available in First Class but you were able to get a seat in Standard or had to stand in First Class, then we’ll refund the difference between the First Class ticket held and the equivalent Standard ticket; if there are no available seats in Standard, we will cover the full cost of the affected journey
if you have a Season Ticket, we’ll work this out based on its daily rate, not the cost of the journey