Travel with confidence

Updated 19 November 2020

Travel by train is still allowed in England and Wales in line with the latest government advice.

From Thursday 5 November until Wednesday 2 December, national restrictions are in place in England. Find out more about the national restrictions in England.

What we're doing

The wellbeing of our customers and staff is a top priority. That’s why we’re taking part in the safer travel pledge.

We are cleaning trains and stations more regularly

We are making it easier to keep your hands clean
We are running more trains with extra carriages to increase space.
We are improving technology and training staff to keep you informed along every step of your journey.

What you can do

Wear a face covering

Unless you are exempt, you must wear a face covering when you are in stations and on trains.

If you don't, you could be fined £200 for the first time, up to a maximum of £6,400 for repeat offences.

Find out more about when you should wear a face covering.

If you are exempt, and you would like to let others know, you may want to ask our Passenger Assist team for a Sunflower lanyard and face covering exempt card.

Plan ahead

Plan ahead and avoid busy times by using our handy guide.

buy your tickets online and get them on your mobile or smartcard if available.

You must wear a face covering on board our trains and at our stations.
Reserve a seat where you can.
Carry hand sanitiser and wash your hands regularly
Travel at quieter times where possible.

Don't travel if you are feeling unwell or have any symptoms
Allow extra time to make your journey
Check train times before you travel.

A little more detail

  • Passenger Assist
  • Tickets and refunds
  • Before you travel
  • At our stations
  • On our trains
  • Local travel advice
  • Night Riviera Sleeper
  • Student travel in December