Safety

You’ll see the British Transport Police at many of our stations and they often travel on our trains.

You can help by always keeping your luggage and personal belongings with you. Find out more about security on the railway.

At our stations

All our stations have help points where you can get help or report any suspicious activity.

On our trains

It’s always good to take a look at the safety information when you board, as each of our trains may be different.

Seating plans

In an emergency

It’s normally safer to stay where you are and wait for instructions. But, it’s also important you know what to do.

  • if you need to stop the train, pull the alarm, then find a member of staff
  • once your train stops, leave by lowering yourself carefully through the doors; and avoid any rails that could be live
  • leave any personal belongings behind

When you’ve left the train, keep an eye out for hazards like loose rails, wires, bags and suitcases; find a safe place well away from the tracks, and wait for instructions.