We advice you check your journey before traveling with us today
There is a good service across our network
You’ll see the British Transport Police at many of our stations and they often travel on our trains.
You can help by always keeping your luggage and personal belongings with you. Find out more about security on the railway.
The summer holiday season is nearly upon us – a time for seeing family and friends; days out in the sunshine, staycations and jetting off to the sun.
Our trains and stations are always a lot busier during the holidays, so here are a few tips to help your journey go smoothly:
It’s best to fold your buggy to carry it on and off the train. Make sure the brake is on when you’re on the platform.
When you’re on the train, don’t block aisles or doors.
Keep your eye on your children; and help them get on and off the train.
To book, go to GWR.com/PassengerAssist.
At most staffed stations, a member of our team should be there to meet you. If no-one is available, speak to one of our on-board crew who will be able to help.
It’s best to make a reservation if you can, as our trains may be busier than normal.
We always like to know what we’re getting right and what we could do better.
Call: 03457 000 125
All our stations have help points where you can get help or report any suspicious activity.
It’s always good to take a look at the safety information when you board, as each of our trains may be different.
It’s normally safer to stay where you are and wait for instructions. But, it’s also important you know what to do.
When you’ve left the train, keep an eye out for hazards like loose rails, wires, bags and suitcases; find a safe place well away from the tracks, and wait for instructions.