All of our stations have help points where you can get information or report any suspicious activity.
Most of our trains have CCTV, which means a safer environment for our customers and staff.
On the train
If there’s an emergency, it’s important to know what to do and how to leave the train safely.
• if you need to stop the train, pull the alarm and then find a member of staff
• once your train stops, leave through the doors by sitting on the floor and lowering yourself
carefully to the ground; avoiding any rails that could be live
• leave any personal belongings behind
• keep an eye out for any potential hazards like loose rails, wires, bags and suitcases
• find a safe place to wait for instructions, well away from the tracks
During any emergency it is normally safer to stay where you are and wait for instructions from staff.
It’s always good to take a look at the safety information when you board, as each of our trains may be different.
• keep your luggage and personal belongings with you at all times
• use the emergency button on the station help points if necessary
• report any unusual behaviour or unattended items straight away
You will see the British Transport Police at many of our stations and they often travel on our trains. If you witness an incident, talk to them or call 0800 40 50 40. You can also contact Crimestoppers anonymously on 0800 55 51 11.