Coronavirus - Latest travel advice

We continue to work closely with Government and public health agencies in response to the current Coronavirus situation and are continuing to run train services. Please follow Government advice and only travel if your journey is essential.

If you are travelling, please follow and maintain social distancing guidelines with fellow passengers, railway staff and the British Transport Police, especially when reporting issues.

Amended train services

An amended timetable is in operation from Monday 23 March. More information can be found here.

 We’ve also made a few other changes to the service we provide
  • we’re encouraging customers to pay by contactless or card instead of cash
  • there are no refreshments being served on board any of our train services
  • Pullman dining is no longer available on board our trains until further notice
  • the First Class lounges at Paddington and Cardiff, and the Night Riviera Sleeper lounges in Truro and Penzance, are closed until further notice


Getting in touch

In line with the government advice to only travel to work if essential, we’re closing our Contact Centre. If you need to get in touch, you can send us an email, or you can direct message via Facebook or Twitter.

Where can you find out more

National Rail Enquiries -


UK Government -