Coronavirus - Latest travel advice

Updated 22 June 2020

When travelling with us, please remember that it was announced on 4th June that a face covering MUST be worn when using public transport from Monday 15th June. We strongly recommend that you also wear a face covering in and around the station.

Some people may not be able to wear a face covering safely. For example, children under 11, people with breathing difficulties, or those whose disabilities make it difficult for them to wear one.

Find out more about the latest travel advice for England and for Wales.

We also suggest that you plan ahead, book in advance, and download your ticket to a mobile device or smart ticket where you can.

Try to not travel when it’s busy. Our quieter times are normally between 10:00 – 15:00, and after 19:00.

To help with social distancing, we’ve reduced the number of spaces available on our trains. Book your ticket in advance and reserve a space on your preferred train if possible – otherwise, we can’t guarantee you’ll be able to board.

Once a train reaches its seating capacity, we will remove it from our booking systems.

Travel advice for planning your journey after lockdown

Guidelines for safer travel

Where can you find out more

UK Government:

National Rail Enquiries:


Getting in touch

If you need to get in touch with us, you can do so via the channels below. Our team are busy so you may have to wait for longer than normal for your call or email to be answered.

Twitter: @GWRHelp (24 hours a day)

Facebook Messenger: @GWRUK

WhatsApp: 07890 608043 (07:00-23:00)

Email: Use our online contact form here.

Phone: 03457 000 125 (09:00-17:00, 7 days a week)