We advice you check your journey before traveling with us today
There is a good service across our network
All our stations have help points where you can get help, or report any suspicious activity.
Most of our trains have CCTV, which means a safer environment for our customers and staff.
It’s always good to take a look at the safety information when you board, as each of our trains may be different.
It’s normally safer to stay where you are and wait for instructions. But, it’s also important you know what to do.
When you’ve left the train, keep an eye out for hazards like loose rails, wires, bags and suitcases; find a safe place well away from the tracks, and wait for instructions.
The festive season is nearly upon us – a time for seeing family and friends; for shopping, and for celebrating.
Our trains and stations are always a little busier during December, so here are a few tips to help your journey go smoothly:
It’s best to fold your buggy to carry it on and off the train. Make sure the brake is on when you’re on the platform.
When you’re on the train, don’t block aisles or doors.
Keep your eye on your children; and help them get on and off the train.
To book, go to GWR.com/assistedtravel.
At most staffed stations, a member of our team should be there to meet you. If no-one is available, speak to one of our on-board crew who will be able to help.
It’s best to make a reservation if you can, as our trains may be busier than normal.
Plan your journeys, as there will be improvements work across the network over the Christmas period. Find out more at GWR.com/Christmas.
We always like to know what we’re getting right and what we could do better.
If you see anything unusual, talk to any member of staff or a police officer. You can also call the transport police on 0800 40 50 40, or text 61016.
In an emergency, always call 999.