Travel with confidence

Updated 21 October 2020


From 18:00 on Friday 23 October until Monday 9 November, only essential travel will be allowed in Wales. Find out more about the Welsh Government’s Coronavirus ‘firebreak’.

What we're doing

The wellbeing of our customers and staff is a top priority. That’s why we’re taking part in the safer travel pledge.

We are cleaning trains and stations more regularly

We are making it easier to keep your hands clean
We are running more trains with extra carriages to increase space.
We are improving technology and training staff to keep you informed along every step of your journey.

What you can do

Unless you are exempt, you must wear a face covering when you are in stations and on trains.

If you don't, you could be fined £200 for the first time, up to a maximum of £6,400 for repeat offences.

Find out more about when you should wear a face covering.

If you are exempt, you can ask our Passenger Assist team for a Sunflower lanyard and face covering exempt card. This lets others know that you are exempt from wearing a face covering.

buy your tickets online and get them on your mobile or smartcard if available.

You must wear a face covering on board our trains and at our stations.
Reserve a seat where you can.
Carry hand sanitiser and wash your hands regularly
Travel at quieter times where possible.

Don't travel if you are feeling unwell or have any symptoms
Allow extra time to make your journey
Check train times before you travel.
 

A little more detail