Customer panel

From how good your journeys are, to what you want from our stations and trains, and how we handle timetables and engineering works.

Our panels represent the four regions we serve; the East and London, Central, the West, and South Wales. As well as groups who have specific needs. To make sure everyone has a chance to take part, we’ll run a mixture of face-to-face meetings, surveys and online conferences.


Central region panel meeting; Bristol – 7 September 2017

Our first panel meeting this year was held at the Novotel in Bristol. A cross-section of customers met with members of the GWR team.

Among the many topics discussed, four main issues we’re raised that we’ll be following up on. Keep any eye out for updates here over the coming months:

  • provision for customers with mobility issues; particularly during disruption
  • fleet roll-out challenges; particularly reliability of air-conditioning
  • quality of staff communication; particularly during disruption
  • improvement of ticketing facilities; particularly on the Severn Beach line
Download a copy of the Central region GWR presentation.

If you’d like to take part, why not join our pool of GWR customers.