Customer panel

From how good your journeys are, to what you want from our stations and trains, and how we handle timetables and engineering works.

Our approach

We hold customer panels throughout the network, and aim to visit each of our regions - the East and London, Central, the West, and South Wales – at least once a year.

They’re held in a central location, away from the hustle and bustle of the station. During the evening, customers meet the team, hear what’s going on across GWR, and tell us what they think.

We also work with local groups to visit stations where customers want to talk to us about more local issues.

Our next meetings will be:

  • Thursday 14 November – Bristol
  • Monday 25 November - Plymouth

Previous meetings