Tell us what you think about your journeys, our trains and stations, and how we handle timetables and engineering works.
Our approach
At Great Western Railway, we want to make sure that customers are at the heart of our decision making.
That’s why we have launched a new Customer Panel – a community of GWR customers who are able to share feedback and opinions about our services and of rail.
It's really important to us that this community reflects the customers that travel with us. As a member of the community, each month you’ll be invited to take part in online surveys, discussions and other fun and creative activities (although you are under no obligation to take part in all Panel-related activity).
You may also have the chance to take part in additional research on a range of topics, with the ability to pick and choose what you want to take part in.
And as a thank you for being an active member of the community and participating in these activities, you’ll be invited to take part in monthly prize draws for a chance to win a share of £250.
We are currently recruiting for new members. If this sounds like something you would be interested in, please follow the link below and tell us a bit more about yourself to register your interest.