All data sent between your computer and our servers is scrambled into a special code using encryption.
This means it can’t be read if it is intercepted by a third party as it travels over the internet. When it arrives at the correct destination, (i.e. your computer or our server) the code is unlocked so that it can be used.
Firewalls are a mix of hardware and software. They work to stop hackers from accessing our network through the Internet.
Your login details let you through our Firewalls, so you can use your online account.
A CAPTCHA is a computer program that can tell the difference between a person and a machine. This makes it more difficult for machines, that have your login details, to access our systems.
Fraudsters use login details leaked from other websites or databases, hoping that they can be used with a person's other online accounts and apps.
You should use different login details for each online account you have.
Passwords like your date of birth are easy to remember, but also very easy to guess, so try and use a mix of numbers, letters, and special characters. And when you change your password, make sure it's completely different.
It doesn't always mean your details have been accessed. Sometimes we will write to you because an attempt has been made, and we need to protect you. If this happens, we’ll usually ask you to change your password just in case.
Phishing is when fraudsters contact you directly, to try and get your details. They could use texts, emails, or even calls that look like they're from a company you know.
If you aren't sure something is genuine, the best thing to do is to not share anything.
If you think your data might have been taken, you should change your passwords straight away. If any accounts you have hold payment details, you should also tell your bank or credit card provider.