- Children (aged 5 to 15 inclusive) are offered a 50% discount.
Up to two children aged under 5 can travel free with each fare paying passenger.
- 16-25 Railcard, Family & Friends, Two Together, Disabled Persons Railcard, HM Forces Railcard, Senior Railcard, Network and GoldCard all offer 34% discount.
Minimum fares / time restrictions may apply to tickets bought with a Railcard or other discount card. See terms and conditions of the appropriate Railcard or discount card for details.
Railcard holders travelling on a discounted ticket must carry their Railcard when they travel. If a Railcard holder fails to produce their valid Railcard with their ticket, they will be required to pay for a full priced ticket for their journey as if no Railcard and/or no ticket were held.
- Your ticket is refundable. If you decide not to use your ticket to make all or part of your intended journey then you can get a refund by returning your unused ticket to the ticket office or place of purchase (for tickets bought via websites, telesales or travel agents) within 28 days of the ticket expiry date.
You may be required to pay an administration fee (up to a maximum of £10 per ticket). The refund amount will normally take into account any use you have made of the ticket and in some circumstances, no refund will be paid.
- If you wish to change your time of travel you can pay the difference between the cost of the ticket held and the cost of the ticket that is most appropriate for the journey you need to make. In many cases, if you are still travelling at a time when your ticket is not restricted, no additional fare is payable.
If you wish to change the date of travel, or the origin or destination of your ticket, it may be necessary to buy a new ticket and apply for a refund on your existing ticket.
- The outward part of the ticket is only valid for travel when accompanied by the unused return part of the same ticket.
Off-Peak tickets may require you to travel at specific times of day, days of the week or on a specific route. Website journey planners can tell you when your ticket can be used - simply enter your outward and return journey times to see the trains you can travel on. If you board a train at a time when your Off-Peak ticket is not valid, you will be charged the difference between the fare you have paid and the cheapest valid fare for the service concerned. In some circumstances you may have to pay a penalty fare.
If the route shown on the ticket has a + or † symbol then the ticket includes the cost of travelling between certain London Stations (e.g. between Liverpool Street and Paddington) by either London Underground, Docklands Light Railway (DLR) or Thameslink services as appropriate to the route of the journey being made. Tickets will only be accepted by London Underground and DLR up to the last day of validity of the ticket and until 04:29 the following day. Other than to change trains, a break of journey at intermediate London Underground or DLR stations is not permitted.
All tickets and travel are subject to the National Rail Conditions of Carriage*.
*From 1st October 2016 the National Conditions of Carriage has been superseded by the National Conditions of Travel
- Tickets can be bought in advance or immediately before travel.
A break of journey is permitted on the outward portion off an Off-Peak Return unless otherwise indicated by a restriction shown against the ticket's Restriction Code.
Overnight break of journey - if the journey cannot be completed in this time, the ticket may be used to continue the journey on the following day. Unless otherwise indicated in the relevant restriction code, time restrictions apply as from the initial origin station on both days. The appropriate restrictions for the actual day on which travel is being undertaken apply (for example, it may be that if day 1 is on Sunday, no restrictions apply, but on day 2, the Monday-Friday restrictions apply). All travel must be completed by 04:29 in the morning after this second day.
A break of journey is permitted on the return portion off an Off-Peak Return unless otherwise indicated by a restriction shown against the ticket's Restriction Code.
- Greater Anglia, Arriva Trains Wales, c2c, Chiltern Railways, Cross Country, East Midland Trains, Great Western Railway, TransPennine Express, Gatwick Express, Grand Central Railway, Great Northern, Heathrow Connect, Heathrow Express, Hull Trains, Island Line, London Midland, London Overground, London Underground, Merseyrail, Northern Rail, ScotRail, South West Trains, Southeastern, Southern Railways, Stansted Express, TfL Rail, Thameslink, Virgin Trains, Virgin Trains East Coast