At a glance
Station Message
The ticket office will have the following changes to planned availability:
Thursday 15 October - 08:45 - 17:00
Saturday 17 October - 08:45 - 17:00
Tickets can be bought from the ticket machine or digitally.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Platform 1 and car park
- Storage Spaces
- 134
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- Compass Holidayscompass-holidays.com01242 250 642located on platform
- Additional Notes
- Please note: cycles can be carried on our trains free of charge restrictions apply find out more here
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- Queens Road Cheltenham GL51 8NP
- Phone Number
- No
- Web Address
- No
- Note
- Find out more about car parking at this station.
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 286
- Taxis
- Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
- Accessible Taxis
- Accessible taxis are available
- Impaired Mobility set down and pick up points available
Set- Down / Pick up Points are available at the station entrance.
Passenger Assistance Meeting Point: The Passenger assistance office. The passenger assistance office is located past the main entrance gateline, next to the station bridge.
- Airport
- Find out more about links from GWR stations to airports.
- Ticket Office
- In ticket hall and on Bristol bound platform Monday to Friday - 06:15 to 20:15 Saturday - 06:15 to 19:15 Sunday - 09:00 to 16:30
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Great Western Railway
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Meeting point: Customer assist office. Monday to Sunday - 05:00 to 01:00
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
- Location for rail replacement services
- Front of the station, or as directed by signs.
- Left Luggage
- No
- Lost Luggage
- Whether you ve lost something on one of our trains or at a station, we ll do our best to find it for you. Once we ve got your details, we ll start looking. Although it can take up to a week for things to reach us. Register your lost item here
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are not accessible
- Post Box
- No
- Public Wi-Fi
- Connect to "GWR Free Station WiFi"
- Shops
- No
- Toilets
- The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
- Baby Changing facilities
- Yes
- National Key toilets
- The radar key is available from station staff.
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- Monday to Friday - 05:45 to 20:15 Saturday - 05:45 to 19:15 Sunday - 09:00 to 20:15
- Seating
- Yes
- Staff help available opening times
- Meeting point: Customer assist office. Monday to Sunday - 05:00 to 01:00
- Helpline Number
- 08001 971 329 or 18001 0800 197 1329 (Textphone)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.
- Wheelchairs Available
- Yes