At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- Station entrance
- Storage Spaces
- 18
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- Address
- No
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours
- Number of Spaces
- 272
- Daily Rate
- £5.70
- Weekly Rate
- £28.10
- Monthly Rate
- £105.30
- 3 Monthly Rate
- £285.80
- Annual Rate
- £913.90
- Taxis
- YES
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes but not designated as accessible.
- Airport
- No
- Ticket Office
- Monday to Friday - 06:40 to 18:30 Saturday - 07:35 to 14:00 Sunday - 09:00 to 14:45
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Thameslink
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238
texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Monday to Friday - 06:40 to 18:30 Saturday - 07:35 to 14:00 Sunday - 09:00 to 14:45- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- No
- Left Luggage
- No
- Lost Luggage
- Monday to Sunday - 24 hours
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are not accessible
- Post Box
- No
- Public Wi-Fi
- Wifi is not yet available at this station.
- Shops
- Yes
- Toilets
- Yes
- Baby Changing facilities
- Yes
- National Key toilets
- No
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- A heated waiting room is available on platform 2 which is open during ticket office opening hours. Access is not step free.
- Seating
- Yes
- Staff help available opening times
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238
texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Monday to Friday - 06:40 to 18:30 Saturday - 07:35 to 14:00 Sunday - 09:00 to 14:45- Helpline Number
- If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@greatnorthernrail.com |Phone - 0800 058 2844 | Textphone - 0800 138 1018
- Helplines Opening times
See below for times when this station is staffed.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Trains calling at this station do not have on board staff. You can arrange assistance on arrival by:
Pressing the emergency & assisted travel button on a station Help Point
Calling our freephone number: 0800 138 1016
Texting us on 07970 511077
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
- Ramp for train Access
- Yes
- Step Free Access
This is a Category B3 station: Step free access to the Booking Office and platform 1 (southbound towards London). However platform 2 (northbound towards Hertford North) is not step free.
Assistance Meeting Point is ticket office.
This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
- Wheelchairs Available
- No