Accessible taxis are available. Please request staff assistance.
Impaired Mobility set down and pick up points available
Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - gateline main entrance concourse or customer assistance office platform 4. Please notify a member of staff.
Air Port Link, Please change at Reading for Heathrow and Gatwick links and Bristol Temple Meads for Bristol Airport. Changes at Hayes for the Heathrow connect service.
Ticket Buying and Collection
At main entrance
Monday to Friday – 06:00 to 21:00 Saturday – 06:45 to 21:00 Sunday – 07:00 to 21:00
Height Adjusted ticket office counter
Accessible Ticket Machines
Collection of Pre-Purchased tickets
Applicable Operators: Great Western Railway, Elizabeth Line
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Ramp for train Access
Step Free Access
Step-free category B1 station - this station has a degree of step-free access to the platforms. Platforms 2 to 5 are accessed via the lifts from the subway. Platform 1 is only step free accessible via the Shoppenhangers Road Car Park.