At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- Platform 1 and outside booking hall
- Storage Spaces
- 38
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- Located alongside The Hard bus station. Operated by Voi. For more information: Voi | E-scooters for hire in Portsmouth
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- In the booking hall and at entrance from Ferry terminal Monday to Friday - 05:50 to 19:00 Saturday - 06:30 to 19:00 Sunday - 08:00 to 19:00
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: South Western Railway
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens
- Customer Help Points
- Help points are available on all platforms
- Customer Services
- Please contact South Western Railway Customer Service Centre on 0345 6000 650
- Location for rail replacement services
- Buses will depart from the Hard Interchange. Buses will leave from Stop 'L' and arrive at Stop 'M'
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 07:30 to 19:00 Weekend - Closed All Bank Holidays - Closed
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Shops
- No
- Toilets
- The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
- Baby Changing facilities
- No
- National Key toilets
- The National key toilets are located on Platform 1; these toilets are operated by a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
- Yes
- Staff help available opening times
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Helpline Number
- 0800 5282100
- Helplines Opening times
- Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
- Ramp for train Access
- Yes
- Step Free Access
- Step-free category B Station - Steps or 20m ramp (approx. 1:11 gradient) to main entrance, or steps to side entrance. 32m ramp (gradient up to 1:8) from Wightlink IoW ferry terminal. Level access to all platforms. Stepped footbridge between platforms is also available.
- Wheelchairs Available
- Yes
Data unavailable