At a glance
Station Message
Stoke-on-Trent lifts
The lifts are out of order at Stoke-on-Trent station. If you'll need the lift, please allow extra time for your journey if we need to help you change platforms.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- all platforms
- Storage Spaces
- 88
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information.
- Additional Notes
The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).
63 spaces in platform 1 cycle hub
14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)
12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- Avanti West Coast
- Address
- Car Park Number 1 Station Road Stoke On Trent Car Park Number 2 Station Road Stoke On Trent Car Park Number 3 Station Road Stoke on Trent ST4 2AA
- Phone Number
- No
- Web Address
- Note
For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff.
- Opening Hours
- Monday to Sunday - 24 hours
- Number of Spaces
- 157
- Daily Rate
- £12.50
- Monthly Rate
- £132.00
- 3 Monthly Rate
- £374.00
- Annual Rate
- £1,200.00
- Taxis
- No
- Accessible Taxis
- By the North end of platform 1
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- Ticket machines can be found in the booking hall. Monday to Friday - 05:55 to 20:00 Saturday - 06:25 to 19:30 Sunday - 08:55 to 20:30
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- No
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Avanti West Coast
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended. Monday to Friday - 05:30 to 00:00 Saturday - 05:30 to 23:30 Sunday - 07:30 to 00:00
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Customers are encouraged to approach a member of station staff with any customer information enquiry.
- Location for rail replacement services
- Rail replacement coach services can be found at the front of the station.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
- There is currently no First Class lounge at this station
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Public Wi-Fi
- Yes
- Shops
- Yes
- Toilets
- The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
- Baby Changing facilities
- Yes
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- Platforms 1 & 2
- Seating
- Yes
- Staff help available opening times
- Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended. Monday to Friday - 05:30 to 00:00 Saturday - 05:30 to 23:30 Sunday - 07:30 to 00:00
- Helpline Number
- 08000 158 123 (08000 158 124 Textphone)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- This station has step-free access to all platforms / the platform
- Wheelchairs Available
- Yes