Disruption on our network
Your train may be delayed. Check your journey.
Last updated: 14:39
Due to trespassers on the railway between Fratton and Portsmouth Harbour all lines are closed.
Impact:
Train services running to and from these stations may be delayed or revised. Disruption is expected until 16:00 19/04.
Customer Advice:
There is a trespass incident in the Portsmouth area. As a result no trains are able to operate between Fratton and Portsmouth Harbour. As the power has had to be isolated to the track electric trains operated by other train operators serving the area complicates matters in respect of alternative journey options as those trains will be terminating further away from the area.
We are currently looking at alternative travel options of ticket acceptance on local bus routes for that area which rail ticket holders may use at no additional cost.
Please accept our apologies for any inconvenience this incident may cause.
Impact:
Train services running to and from these stations may be delayed or revised. Disruption is expected until 16:00 19/04.
Customer Advice:
There is a trespass incident in the Portsmouth area. As a result no trains are able to operate between Fratton and Portsmouth Harbour. As the power has had to be isolated to the track electric trains operated by other train operators serving the area complicates matters in respect of alternative journey options as those trains will be terminating further away from the area.
We are currently looking at alternative travel options of ticket acceptance on local bus routes for that area which rail ticket holders may use at no additional cost.
Please accept our apologies for any inconvenience this incident may cause.
Due to a points failure at Newton Abbot trains have to run at reduced speed on the line towards Plymouth.
Impact:
Train services running through this station may be delayed by up to 10 minutes. Disruption is expected until the end of the day.
Customer Advice:
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What has happened?
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There has been a points failure in the Newton Abbot area. A points failure is a fault with the movable pieces of track that enable trains to change tracks.
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What are we doing about it?
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We are working with Network Rail to be able to return to running our normal timetable as soon as possible.
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What are your options?
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We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here.
You can use your ticket on the following bus services:
Stagecoach South West:
1, 1A Exeter (Bus Station), Cullompton, Tiverton (Bus Station)
2 Exeter (Bus Station), Starcross (Station), Dawlish Warren (Stops on A379), Dawlish (The Green), Teignmouth, Newton Abbot (Sherborne Road)
2, 2A Plymouth (Station), St Budeaux (Square), Saltash (Fore Street Bottom)
5 Exeter (Central, New North Road), Newton St Cyres (Belluno), Crediton (Station Cross)
5A Exeter (Bus Station), Newton St Cyres (Belluno), Crediton (Station), Copplestone,Okehampton
5B Exeter (Bus Station), Newton St Cyres (Belluno), Crediton (Station), Copplestone, Morchard Road, Barnstaple (Station)
5C Exeter (Bus Station), Newton St Cyres (Belluno), Crediton (Station), Copplestone, Morchard Road, Lapford
6A Exeter (Bus Station), Exeter (Station), Exeter St Thomas (Cowick St), Okehampton (West Street) *One service a day
7 Exeter (Bus Station), Newton Abbot (Sherborne Road), Totnes (Opposite Royal Seven Stars Hotel)
11 Dawlish Warren (Station), Dawlish (The Green), Teignmouth, Torquay (Riviera Centre)
12 Newton Abbot (Station), Torre (Station), Torquay (Grand Hotel), Paignton (Bus Station)
14 Plymouth (Royal Parade), Devonport (UTC Plymouth), Dockyard (Keat Street/Keyham Road Flats), Keyham (Admiralty Street)
22 Dawlish Warren (Beach Rd), Dawlish, Teignmouth, Torquay (Strand), Paignton (Bus Station)
38 Exeter (Bus Station), Marsh Barton (Matford P&R), Ivybridge (Exeter Rd), Plymouth (Derrys Cross)
39 Exeter (Bus Station), Newton Abbot (Sherborne Road)
55 Exeter Central (New North Road), Tiverton (Bus Station)
80 Paignton (Bus Station), Totnes (Station), Ivybridge, Plymouth (Royal Parade)
355 Exeter Central (New North Road), Exeter St David's (Station), Tiverton (Bus Station)
373 Cullompton, Tiverton Parkway (Station), Tiverton (Bus Station)
57 Exeter (Bus Station), Topsham (Station), Exton (Exmouth Road), Lympstone Commando (Marine Camp Entrance), Lympstone Village (Saddlers Arms), Exmouth (Parade)
58, 58A Exeter (Bus Station), Digby & Sowton (Park & Ride), Exmouth (Strand)
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Option 2: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
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Delay Repay:
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If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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Impact:
Train services running through this station may be delayed by up to 10 minutes. Disruption is expected until the end of the day.
Customer Advice:
-
What has happened?
-
There has been a points failure in the Newton Abbot area. A points failure is a fault with the movable pieces of track that enable trains to change tracks.
-
What are we doing about it?
-
We are working with Network Rail to be able to return to running our normal timetable as soon as possible.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here.
You can use your ticket on the following bus services:
Stagecoach South West:
1, 1A Exeter (Bus Station), Cullompton, Tiverton (Bus Station)
2 Exeter (Bus Station), Starcross (Station), Dawlish Warren (Stops on A379), Dawlish (The Green), Teignmouth, Newton Abbot (Sherborne Road)
2, 2A Plymouth (Station), St Budeaux (Square), Saltash (Fore Street Bottom)
5 Exeter (Central, New North Road), Newton St Cyres (Belluno), Crediton (Station Cross)
5A Exeter (Bus Station), Newton St Cyres (Belluno), Crediton (Station), Copplestone,Okehampton
5B Exeter (Bus Station), Newton St Cyres (Belluno), Crediton (Station), Copplestone, Morchard Road, Barnstaple (Station)
5C Exeter (Bus Station), Newton St Cyres (Belluno), Crediton (Station), Copplestone, Morchard Road, Lapford
6A Exeter (Bus Station), Exeter (Station), Exeter St Thomas (Cowick St), Okehampton (West Street) *One service a day
7 Exeter (Bus Station), Newton Abbot (Sherborne Road), Totnes (Opposite Royal Seven Stars Hotel)
11 Dawlish Warren (Station), Dawlish (The Green), Teignmouth, Torquay (Riviera Centre)
12 Newton Abbot (Station), Torre (Station), Torquay (Grand Hotel), Paignton (Bus Station)
14 Plymouth (Royal Parade), Devonport (UTC Plymouth), Dockyard (Keat Street/Keyham Road Flats), Keyham (Admiralty Street)
22 Dawlish Warren (Beach Rd), Dawlish, Teignmouth, Torquay (Strand), Paignton (Bus Station)
38 Exeter (Bus Station), Marsh Barton (Matford P&R), Ivybridge (Exeter Rd), Plymouth (Derrys Cross)
39 Exeter (Bus Station), Newton Abbot (Sherborne Road)
55 Exeter Central (New North Road), Tiverton (Bus Station)
80 Paignton (Bus Station), Totnes (Station), Ivybridge, Plymouth (Royal Parade)
355 Exeter Central (New North Road), Exeter St David's (Station), Tiverton (Bus Station)
373 Cullompton, Tiverton Parkway (Station), Tiverton (Bus Station)
57 Exeter (Bus Station), Topsham (Station), Exton (Exmouth Road), Lympstone Commando (Marine Camp Entrance), Lympstone Village (Saddlers Arms), Exmouth (Parade)
58, 58A Exeter (Bus Station), Digby & Sowton (Park & Ride), Exmouth (Strand)
-
Option 2: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
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