Disruption on our network
Let us help you
Some disruption is affecting parts of the GWR network
Services may be delayed, revised, or cancelled on some routes. Please check the affected routes and allow extra time for your journey where possible.
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we won’t leave you stranded.
Help and further information
If you need help, would like more information, or want to give us feedback, you can:
- speak to a member of staff at the station or on your train
- use a Customer Help Point on the platform
Contact us on social media
Our social media team is available:
- Monday to Friday (including bank holidays): 06:00 to 23:00
- Saturday and Sunday: 07:00 to 23:00
You can contact us on:
- X: @GWRHelp
- Facebook Messenger: @gwruk
- WhatsApp: 07890 608043 (messages only)
Call us
GWR Customer Support: 03457 000 125
Available Monday to Friday, 08:00 to 20:00, and Saturday and Sunday, 09:00 to 17:00.
National Rail Enquiries: 03457 484 950
Available 24 hours a day.
Claim compensation for a delay
If you arrive at your destination 15 minutes or more late because your GWR train was delayed or cancelled, you may be able to claim Delay Repay compensation.
Please keep your ticket and visit the Delay Repay compensation page to find out if you're eligible and submit a claim.