Disruption on our network
Your train may be delayed. Check your journey.
Last updated: 16:21
Due to more trains than usual needing repairs at the same time between Bristol Temple Meads and Severn Beach fewer trains are able to run on the line.
Impact:
Train services running to and from these stations have been cancelled. Disruption is expected until 18:30 10/07.
Customer Advice:
What has happened?
-
Due to several broken down trains, there is a gap in service on the Bristol Temple Meads to Severn Beach line.
-
What are we doing about it?
-
The service is suspended until 17:46, when it is hoped to resume the service.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
Customers can use their tickets, at no extra cost, on local buses. Details below:
-
Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here.
-
Option 2: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
First Bus routes 1, 2: Bristol (Temple Meads), Clifton Down (Station), First Bus route 3: Bristol (Wine St), Clifton Down, Sea Mills, Shirehampton (Green), Avonmouth, St Andrews Rd and First Bus route 4: Bristol (Centre), Clifton Down, Sea Mills, Shirehampton (Green) are conveying passengers via any reasonable route until further notice. Arrangements have been made for Great Western Railway rail tickets to be accepted for these journeys.
Impact:
Train services running to and from these stations have been cancelled. Disruption is expected until 18:30 10/07.
Customer Advice:
What has happened?
-
Due to several broken down trains, there is a gap in service on the Bristol Temple Meads to Severn Beach line.
-
What are we doing about it?
-
The service is suspended until 17:46, when it is hoped to resume the service.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
Customers can use their tickets, at no extra cost, on local buses. Details below:
-
Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here.
-
Option 2: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
First Bus routes 1, 2: Bristol (Temple Meads), Clifton Down (Station), First Bus route 3: Bristol (Wine St), Clifton Down, Sea Mills, Shirehampton (Green), Avonmouth, St Andrews Rd and First Bus route 4: Bristol (Centre), Clifton Down, Sea Mills, Shirehampton (Green) are conveying passengers via any reasonable route until further notice. Arrangements have been made for Great Western Railway rail tickets to be accepted for these journeys.
Due to more trains than usual needing repairs at the same time between Westbury and Weymouth fewer trains are able to run on the line.
Impact:
Train services running to and from these stations may be cancelled or delayed. Disruption is expected until the end of the day.
Customer Advice:
-What has happened?
-
A number of trains have broken down between Westbury and Weymouth.
-
What are we doing about it?
-
Our maintenance team are working with the train crew to try and resolve the issue.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here.
-
Option 2: We have requested road transport to cover the services and we are awaiting confirmation of them being available.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Impact:
Train services running to and from these stations may be cancelled or delayed. Disruption is expected until the end of the day.
Customer Advice:
-What has happened?
-
A number of trains have broken down between Westbury and Weymouth.
-
What are we doing about it?
-
Our maintenance team are working with the train crew to try and resolve the issue.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here.
-
Option 2: We have requested road transport to cover the services and we are awaiting confirmation of them being available.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Due to a fault with the signalling system between Hungerford and Newbury trains have to run at reduced speed.
Impact:
Train services running through these stations may be delayed by up to 30 minutes. Disruption is expected until the end of the day on 11/07/26.
Customer Advice:
-
What has happened?
-
There is a fault with the signalling system in the Hungerford area, affecting trains towards Newbury, Reading and London Paddington.
-
The signalling system is how trains are kept a safe distance apart and directed onto the various lines along their journey. When there is a fault with the signalling system trains may need to stop at the affected signals so that the Driver can speak to the Signaller to confirm if the track ahead is clear.
-
What are we doing about it?
-
We are working with Network Rail to be able to return to running our normal timetable as soon as possible.
-
What are your options?
-
We are sorry for the disruption to your journey today.
-
As trains are still running you should travel as normal and catch your intended train.
-
If you miss a connection as a result of being delayed, you can use your ticket, at no extra cost, on the next available train.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Impact:
Train services running through these stations may be delayed by up to 30 minutes. Disruption is expected until the end of the day on 11/07/26.
Customer Advice:
-
What has happened?
-
There is a fault with the signalling system in the Hungerford area, affecting trains towards Newbury, Reading and London Paddington.
-
The signalling system is how trains are kept a safe distance apart and directed onto the various lines along their journey. When there is a fault with the signalling system trains may need to stop at the affected signals so that the Driver can speak to the Signaller to confirm if the track ahead is clear.
-
What are we doing about it?
-
We are working with Network Rail to be able to return to running our normal timetable as soon as possible.
-
What are your options?
-
We are sorry for the disruption to your journey today.
-
As trains are still running you should travel as normal and catch your intended train.
-
If you miss a connection as a result of being delayed, you can use your ticket, at no extra cost, on the next available train.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Due to severe weather between London Paddington and Reading fewer trains are able to run.
Impact:
Train services running to and from these stations may be cancelled, delayed or revised. Disruption is expected until the end of the day on 11/07/26.
Customer Advice:
We are sorry for the disruption to your journey.
-
What has happened?
-
The high temperatures that are forecast for today can lead to an increase in points failures.
-
Points are the moving pieces of metal that enable trains to change tracks.
-
What are we doing about it?
-
To reduce the risk of this happening, a number of points will be set for one route and not moved, protecting the route to and from London Paddington.
-
Train services may be altered between London Paddington / Reading / Oxford. Please check your journey.
-
Between 09:00 and 21:00, GWR local services which would normally call at Twyford, Maidenhead and Slough will run non-stop between Reading and London Paddington in both directions.
During these times your ticket may be used at no additional cost on Elizabeth line services to / from Twyford. Maidenhead and Slough as appropriate in order to cater for individual journey requirements. If you are travelling to or from Slough, Maidenhead or Twyford your ticket will be accepted for travel via Reading, if this provides a faster journey to or from London Paddington.
-
Some services between Oxford and London Paddington will also be cancelled resulting in a reduction in frequency of train services between London Paddington, Reading & Oxford in both directions.
Your ticket can be used, at no extra cost, on CrossCountry train services between Banbury, Oxford and Reading in both directions. For example, any customers arriving at Oxford wishing to travel to Reading or London Paddington but where there is no GWR service immediately available, may travel on a CrossCountry train service to Reading, changing there for a frequent connecting train service to London Paddington. Similarly, any customer at Paddington seeking to travel to Oxford but where there is no direct service immediately available should travel to Reading on the first available GWR train service. At Reading there are two CrossCountry services an hour to Oxford.
-
All of the planned train service alterations will be reflected in Journey Planning systems.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Impact:
Train services running to and from these stations may be cancelled, delayed or revised. Disruption is expected until the end of the day on 11/07/26.
Customer Advice:
We are sorry for the disruption to your journey.
-
What has happened?
-
The high temperatures that are forecast for today can lead to an increase in points failures.
-
Points are the moving pieces of metal that enable trains to change tracks.
-
What are we doing about it?
-
To reduce the risk of this happening, a number of points will be set for one route and not moved, protecting the route to and from London Paddington.
-
Train services may be altered between London Paddington / Reading / Oxford. Please check your journey.
-
Between 09:00 and 21:00, GWR local services which would normally call at Twyford, Maidenhead and Slough will run non-stop between Reading and London Paddington in both directions.
During these times your ticket may be used at no additional cost on Elizabeth line services to / from Twyford. Maidenhead and Slough as appropriate in order to cater for individual journey requirements. If you are travelling to or from Slough, Maidenhead or Twyford your ticket will be accepted for travel via Reading, if this provides a faster journey to or from London Paddington.
-
Some services between Oxford and London Paddington will also be cancelled resulting in a reduction in frequency of train services between London Paddington, Reading & Oxford in both directions.
Your ticket can be used, at no extra cost, on CrossCountry train services between Banbury, Oxford and Reading in both directions. For example, any customers arriving at Oxford wishing to travel to Reading or London Paddington but where there is no GWR service immediately available, may travel on a CrossCountry train service to Reading, changing there for a frequent connecting train service to London Paddington. Similarly, any customer at Paddington seeking to travel to Oxford but where there is no direct service immediately available should travel to Reading on the first available GWR train service. At Reading there are two CrossCountry services an hour to Oxford.
-
All of the planned train service alterations will be reflected in Journey Planning systems.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Due to more trains than usual needing repairs at the same time between Par and Newquay fewer trains are able to run.
Impact:
Train services running to and from these stations may be cancelled or delayed. Disruption is expected until the end of the day.
Customer Advice:
What has happened?
-
The Par to Newquay service has lost one of the trains that operate the service which has broken down.
-
What are we doing about it?
-
As no spare is available, we are not able to operate the hourly service again today, so regretfully is reduced to every two hours.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here.
You can use your ticket at no extra charge on the following bus services:
Go Cornwall Bus (Transport for Cornwall) routes:
21/21A St Austell (Station), St Columb Road (Co-op), Quintrell Downs (Quintrell Close), Newquay (Bus Station)
85 Truro (Bus Station), Newquay (Great Western Hotel)
86 Truro (Bus Station), Newquay (Bus Station)
87 Truro (Bus Station), Truro (Station), Newquay (Station)
91 Truro (Bus Station), St Columb Road (Co-op), Quintrell Downs (North Way), Newquay (Great Western Hotel)
93 Truro (Bus Station), Quintrell Downs (North Way), Newquay (Great Western Hotel)
-
Option 2: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Impact:
Train services running to and from these stations may be cancelled or delayed. Disruption is expected until the end of the day.
Customer Advice:
What has happened?
-
The Par to Newquay service has lost one of the trains that operate the service which has broken down.
-
What are we doing about it?
-
As no spare is available, we are not able to operate the hourly service again today, so regretfully is reduced to every two hours.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here.
You can use your ticket at no extra charge on the following bus services:
Go Cornwall Bus (Transport for Cornwall) routes:
21/21A St Austell (Station), St Columb Road (Co-op), Quintrell Downs (Quintrell Close), Newquay (Bus Station)
85 Truro (Bus Station), Newquay (Great Western Hotel)
86 Truro (Bus Station), Newquay (Bus Station)
87 Truro (Bus Station), Truro (Station), Newquay (Station)
91 Truro (Bus Station), St Columb Road (Co-op), Quintrell Downs (North Way), Newquay (Great Western Hotel)
93 Truro (Bus Station), Quintrell Downs (North Way), Newquay (Great Western Hotel)
-
Option 2: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Due to more trains than usual needing repairs at the same time between Portsmouth Harbour and Westbury fewer trains are able to run.
Impact:
Train services running to and from these stations may be cancelled, delayed or revised. Disruption is expected until the end of the day.
Customer Advice:
-
What has happened?
-
Several trains have failed due to air con issues.
-
What are we doing about it?
-
Our maintenance team are working with the train crew to try and resolve the issue. There are no spare trains available to replace the failures.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: Your ticket can be used, at no extra cost, with the following operators, in both directions on these routes:
South Western Railway - between Westbury and Portsmouth Harbour via Salisbury and Southampton Central
Southern Railway - between Southampton Central and Portsmouth Harbour via Havant
Cross Country Trains - between Southampton Central and Reading (customers may wish to then use GWR services between Reading and Bath Spa / Bristol Temple Meads / Cardiff Central, and Reading and Westbury
Option 2: Replacement transport provided by us has been requested to operate between Westbury and Salisbury, updates to follow once this is in place.
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
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If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
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Delay Repay:
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If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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Impact:
Train services running to and from these stations may be cancelled, delayed or revised. Disruption is expected until the end of the day.
Customer Advice:
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What has happened?
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Several trains have failed due to air con issues.
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What are we doing about it?
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Our maintenance team are working with the train crew to try and resolve the issue. There are no spare trains available to replace the failures.
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What are your options?
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We are sorry for the disruption to your journey today, these are the current options available to you:
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Option 1: Your ticket can be used, at no extra cost, with the following operators, in both directions on these routes:
South Western Railway - between Westbury and Portsmouth Harbour via Salisbury and Southampton Central
Southern Railway - between Southampton Central and Portsmouth Harbour via Havant
Cross Country Trains - between Southampton Central and Reading (customers may wish to then use GWR services between Reading and Bath Spa / Bristol Temple Meads / Cardiff Central, and Reading and Westbury
Option 2: Replacement transport provided by us has been requested to operate between Westbury and Salisbury, updates to follow once this is in place.
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
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Option 4: Consider postponing your journey until our service returns to normal.
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For more information:
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Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
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Let us help you:
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If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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JourneyCheck tool
For general information on our network including line updates, train cancellations and station updates use our
JourneyCheck tool.