Disruption on our network
Your train may be delayed. Check your journey.
Last updated: 8:30
Due to flooding between Par and Newquay the line is closed.
Impact:
Train services running to and from these stations will be cancelled. Disruption is expected until 12:00 10/12.
Customer Advice:
Due to flooding on our Par to Newquay line, the branch is closed. At this stage we do not know when the line will re open, so we are planning for an all day closure.
A coach, operated by Roselyn, will be running the service in lieu of the train. We will try and run it as close to train times as possible, though will not be exact. We have been informed that the coach is not able to serve all the stations along the route, so customers boarding at unstaffed stations are advised to make use of the Help Point available on station platforms, and road transport can be arranged.
Customers can also use their tickets on local buses if they prefer. Details below:
Go Cornwall Bus routes 21/21A: St Austell, St Columb Road (Co-op), Quintrell Downs (Quintrell Close), Newquay (Bus Station) and Go Cornwall Bus route 25: Par (Station), St Austell (Station) are conveying passengers via any reasonable route until further notice. Arrangements have been made for Great Western Railway rail tickets to be accepted for these journeys.
Impact:
Train services running to and from these stations will be cancelled. Disruption is expected until 12:00 10/12.
Customer Advice:
Due to flooding on our Par to Newquay line, the branch is closed. At this stage we do not know when the line will re open, so we are planning for an all day closure.
A coach, operated by Roselyn, will be running the service in lieu of the train. We will try and run it as close to train times as possible, though will not be exact. We have been informed that the coach is not able to serve all the stations along the route, so customers boarding at unstaffed stations are advised to make use of the Help Point available on station platforms, and road transport can be arranged.
Customers can also use their tickets on local buses if they prefer. Details below:
Go Cornwall Bus routes 21/21A: St Austell, St Columb Road (Co-op), Quintrell Downs (Quintrell Close), Newquay (Bus Station) and Go Cornwall Bus route 25: Par (Station), St Austell (Station) are conveying passengers via any reasonable route until further notice. Arrangements have been made for Great Western Railway rail tickets to be accepted for these journeys.
Due to flooding between Truro and Falmouth Docks fewer trains are able to run.
Impact:
Train services running to and from these stations may be cancelled. Disruption is expected until 12:00 10/12.
Customer Advice:
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What has happened?
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Flooding at Marazion has shut the line to Penzance. This means that the train for the St Ives Branchline is stuck at Penzance. One of the two trains on the Falmouth Branchline has been used, however an hourly service is still operational on the Falmouth Branch.
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What are we doing about it?
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A replacement train will be resourced as soon as possible.
_
What are my options?
-
We are sorry for the delay to your journey today. Below are the current options available to you:
-
Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the Live Departure Boards or speak to a member of our station team.
-
Option 2: Your ticket can be used, at no extra cost, in both directions on the following local bus routes. Just show your rail ticket to the driver.
>> First Bus route T1: Penzance (Station), St Erth (Station), Hayle, Camborne (Bus Station), Redruth (Station), Truro,
>> First Bus route T2: St Ives (Bus Station), Carbis Bay, Lelant, Hayle, Camborne (Bus Station), Redruth (Station), Truro,
>> First Bus route U1: Truro (Bus Station), Penryn (Station), Falmouth (The Moor),
>> First Bus route U2: Redruth (Station), Penryn (Station), Falmouth (The Moor),
>> Go Cornwall Bus route 36: Truro (Bus Station), Perranwell (Station) and
>> Go Cornwall Bus route 60: Falmouth Town (Car Park), Falmouth (The Moor)
During this disruption if you wish to use local buses as an alternative means of transport and the local bus is not accepting GWR tickets please purchase a ticket on the bus, keep it and send it, together with your train ticket, to us to claim for a refund.
-
Option 3: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 4: Travel at a later time. You might want to consider postponing your journey until our service returns to normal.
-
Let us help you:
-
Don't worry if you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to our staff at the station or on the train.
Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 07:00 and 19:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00.
Call National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Impact:
Train services running to and from these stations may be cancelled. Disruption is expected until 12:00 10/12.
Customer Advice:
-
What has happened?
-
Flooding at Marazion has shut the line to Penzance. This means that the train for the St Ives Branchline is stuck at Penzance. One of the two trains on the Falmouth Branchline has been used, however an hourly service is still operational on the Falmouth Branch.
_
What are we doing about it?
-
A replacement train will be resourced as soon as possible.
_
What are my options?
-
We are sorry for the delay to your journey today. Below are the current options available to you:
-
Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the Live Departure Boards or speak to a member of our station team.
-
Option 2: Your ticket can be used, at no extra cost, in both directions on the following local bus routes. Just show your rail ticket to the driver.
>> First Bus route T1: Penzance (Station), St Erth (Station), Hayle, Camborne (Bus Station), Redruth (Station), Truro,
>> First Bus route T2: St Ives (Bus Station), Carbis Bay, Lelant, Hayle, Camborne (Bus Station), Redruth (Station), Truro,
>> First Bus route U1: Truro (Bus Station), Penryn (Station), Falmouth (The Moor),
>> First Bus route U2: Redruth (Station), Penryn (Station), Falmouth (The Moor),
>> Go Cornwall Bus route 36: Truro (Bus Station), Perranwell (Station) and
>> Go Cornwall Bus route 60: Falmouth Town (Car Park), Falmouth (The Moor)
During this disruption if you wish to use local buses as an alternative means of transport and the local bus is not accepting GWR tickets please purchase a ticket on the bus, keep it and send it, together with your train ticket, to us to claim for a refund.
-
Option 3: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 4: Travel at a later time. You might want to consider postponing your journey until our service returns to normal.
-
Let us help you:
-
Don't worry if you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to our staff at the station or on the train.
Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 07:00 and 19:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00.
Call National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Due to flooding between Penzance and St Erth fewer trains are able to run on all lines. Disruption is expected until 12:00 10/12.
Impact:
Train services between Penzance and Par may be cancelled, delayed or revised.
Customer Advice:
-
What has happened?
-
Due to flooding between Penzance and St Erth, the line is closed. At this stage we do not know when the line will re open. The flooding means that trains from Plymouth to Penzance will terminate short and start back from Par or Truro.
-
What are we doing about it?
-
Network Rail will review the water levels throughout the morning.
-
What are my options?
-
We are sorry for the delay to your journey today. Below are the current options available to you:
-
Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Option 2: Your ticket can be used, at no extra cost, in both directions on the following local bus routes. Just show your rail ticket to the driver.
>> First Bus route T1: Penzance (Station), St Erth (Station), Hayle, Camborne (Bus Station), Redruth (Station), Truro,
>> First Bus route T2: St Ives (Bus Station), Carbis Bay, Lelant, Hayle, Camborne (Bus Station), Redruth (Station), Truro,
>> First Bus route U1: Truro (Bus Station), Penryn (Station), Falmouth (The Moor),
>> First Bus route U2: Redruth (Station), Penryn (Station), Falmouth (The Moor),
>> Go Cornwall Bus route 22: St Austell (Station), Truro (Bus Station),
>> First Bus route 27: Truro (Bus Station), St Austell (Station),
>> Go Cornwall Bus route 28: Lostwithiel (The Royal Talbot), St Austell (Station),
>> First Bus route 87: Truro (Bus Station), Truro (Station), Newquay (Station),
>> Go Cornwall Bus route 85: Newquay (Bus Station), Truro (Bus Station) and
>> Go Cornwall Bus route 93: Newquay (Bus Station), Truro (Bus Station)
During this disruption if you wish to use local buses as an alternative means of transport and the local bus is not accepting GWR tickets please purchase a ticket on the bus, keep it and send it, together with your train ticket, to us to claim for a refund.
-
Option 3: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 4: If you can, you might want to consider postponing your journey until our service returns to normal.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Go Cornwall Bus route 22: St Austell (Station), Truro (Bus Station), First Bus route 27: Truro (Bus Station), St Austell (Station), Go Cornwall Bus route 28: Lostwithiel (The Royal Talbot), St Austell (Station), First Bus route 87: Truro (Bus Station), Truro (Station), Newquay (Station), Go Cornwall Bus route 85: Newquay (Bus Station), Truro (Bus Station) and Go Cornwall Bus route 93: Newquay (Bus Station), Truro (Bus Station) are conveying passengers via any reasonable route until further notice. Arrangements have been made for Great Western Railway rail tickets to be accepted for these journeys.
Impact:
Train services between Penzance and Par may be cancelled, delayed or revised.
Customer Advice:
-
What has happened?
-
Due to flooding between Penzance and St Erth, the line is closed. At this stage we do not know when the line will re open. The flooding means that trains from Plymouth to Penzance will terminate short and start back from Par or Truro.
-
What are we doing about it?
-
Network Rail will review the water levels throughout the morning.
-
What are my options?
-
We are sorry for the delay to your journey today. Below are the current options available to you:
-
Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Option 2: Your ticket can be used, at no extra cost, in both directions on the following local bus routes. Just show your rail ticket to the driver.
>> First Bus route T1: Penzance (Station), St Erth (Station), Hayle, Camborne (Bus Station), Redruth (Station), Truro,
>> First Bus route T2: St Ives (Bus Station), Carbis Bay, Lelant, Hayle, Camborne (Bus Station), Redruth (Station), Truro,
>> First Bus route U1: Truro (Bus Station), Penryn (Station), Falmouth (The Moor),
>> First Bus route U2: Redruth (Station), Penryn (Station), Falmouth (The Moor),
>> Go Cornwall Bus route 22: St Austell (Station), Truro (Bus Station),
>> First Bus route 27: Truro (Bus Station), St Austell (Station),
>> Go Cornwall Bus route 28: Lostwithiel (The Royal Talbot), St Austell (Station),
>> First Bus route 87: Truro (Bus Station), Truro (Station), Newquay (Station),
>> Go Cornwall Bus route 85: Newquay (Bus Station), Truro (Bus Station) and
>> Go Cornwall Bus route 93: Newquay (Bus Station), Truro (Bus Station)
During this disruption if you wish to use local buses as an alternative means of transport and the local bus is not accepting GWR tickets please purchase a ticket on the bus, keep it and send it, together with your train ticket, to us to claim for a refund.
-
Option 3: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 4: If you can, you might want to consider postponing your journey until our service returns to normal.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Go Cornwall Bus route 22: St Austell (Station), Truro (Bus Station), First Bus route 27: Truro (Bus Station), St Austell (Station), Go Cornwall Bus route 28: Lostwithiel (The Royal Talbot), St Austell (Station), First Bus route 87: Truro (Bus Station), Truro (Station), Newquay (Station), Go Cornwall Bus route 85: Newquay (Bus Station), Truro (Bus Station) and Go Cornwall Bus route 93: Newquay (Bus Station), Truro (Bus Station) are conveying passengers via any reasonable route until further notice. Arrangements have been made for Great Western Railway rail tickets to be accepted for these journeys.
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