Disruption on our network
Your train may be delayed. Check your journey.
Last updated: 15:06
Due to a fault on this train between West Ealing and Greenford the line is closed.
Impact:
Train services running to and from these stations may be cancelled. Disruption is expected until 18:15 18/07.
Customer Advice:
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What has happened?
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The train that runs between West Ealing and Greenford has broken down.
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What are we doing about it?
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An Engineer is going out to the train to investigate and rectify the fault.
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What are your options?
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We are sorry for the disruption to your journey today, these are the current options available to you:
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Option 1: Your ticket can be used, at no extra cost, with the following operators, in both directions on these routes.
London Underground Central line services between Greenford and Central London. Customers can change at North Acton for Central line services to Ealing Broadway.
Your ticket can be used, at no extra cost, in both directions on the following local bus routes. Just show your rail ticket to the driver.
Route E1 between Ealing Broadway (Haven Green, stop Z4), West Ealing (The Avenue, stop D towards Drayton Green, stop C towards Ealing Broadway) and Drayton Green (Drayton Bridge Rd, stop DC).
Route E6 between Greenford (Station, stop MM) and Hayes & Harlington (Railway station, stop L).
Route E11 between West Ealing (Station, stop A), Drayton Green (Drayton Bridge Rd, stop DQ towards Castle Bar Park, stop DF towards West Ealing) and Castle Bar Park (Railway station, stop CJ).
Route 95 between Southall Broadway, Greenford Broadway, South Greenford (Western Ave, stop BB towards Greenford, stop AA towards Hanger Lane) and Hanger Lane (Central line station).
Route 105 between Greenford (Station, stop MM) and Southall (Station, Park Avenue, stop P).
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Option 2: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
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Option 3: Consider postponing your journey until our service returns to normal.
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For more information:
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Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
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Let us help you:
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If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
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If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
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Delay Repay:
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If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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Impact:
Train services running to and from these stations may be cancelled. Disruption is expected until 18:15 18/07.
Customer Advice:
-
What has happened?
-
The train that runs between West Ealing and Greenford has broken down.
-
What are we doing about it?
-
An Engineer is going out to the train to investigate and rectify the fault.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: Your ticket can be used, at no extra cost, with the following operators, in both directions on these routes.
London Underground Central line services between Greenford and Central London. Customers can change at North Acton for Central line services to Ealing Broadway.
Your ticket can be used, at no extra cost, in both directions on the following local bus routes. Just show your rail ticket to the driver.
Route E1 between Ealing Broadway (Haven Green, stop Z4), West Ealing (The Avenue, stop D towards Drayton Green, stop C towards Ealing Broadway) and Drayton Green (Drayton Bridge Rd, stop DC).
Route E6 between Greenford (Station, stop MM) and Hayes & Harlington (Railway station, stop L).
Route E11 between West Ealing (Station, stop A), Drayton Green (Drayton Bridge Rd, stop DQ towards Castle Bar Park, stop DF towards West Ealing) and Castle Bar Park (Railway station, stop CJ).
Route 95 between Southall Broadway, Greenford Broadway, South Greenford (Western Ave, stop BB towards Greenford, stop AA towards Hanger Lane) and Hanger Lane (Central line station).
Route 105 between Greenford (Station, stop MM) and Southall (Station, Park Avenue, stop P).
-
Option 2: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 3: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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JourneyCheck tool
For general information on our network including line updates, train cancellations and station updates use our
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