Disruption on our network
Your train may be delayed. Check your journey.
Last updated: 8:59
Following a points failure between Lawrence Hill and Bristol Temple Meads some lines have now reopened.
Impact:
Train services running through these stations are now running normally.
Customer Advice:
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What has happened?
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There had been a points failure between Lawrence Hill and Bristol Temple Meads. A points failure is a fault with the movable pieces of track that enable trains to change tracks.
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What are we doing about it?
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Engineers have investigated and fixed the fault.
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What are your options?
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We are sorry for the disruption to your journey today.
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As trains are still running you should travel as normal and catch your intended train.
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If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
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If you miss a connection as a result of being delayed, you can use your ticket, at no extra cost, on the next available train.
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For more information:
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Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
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Let us help you:
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If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
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Delay Repay:
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If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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Impact:
Train services running through these stations are now running normally.
Customer Advice:
-
What has happened?
-
There had been a points failure between Lawrence Hill and Bristol Temple Meads. A points failure is a fault with the movable pieces of track that enable trains to change tracks.
-
What are we doing about it?
-
Engineers have investigated and fixed the fault.
-
What are your options?
-
We are sorry for the disruption to your journey today.
-
As trains are still running you should travel as normal and catch your intended train.
-
If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
If you miss a connection as a result of being delayed, you can use your ticket, at no extra cost, on the next available train.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
JourneyCheck tool
For general information on our network including line updates, train cancellations and station updates use our
JourneyCheck tool.