Disruption on our network
Your train may be delayed. Check your journey.
Last updated: 9:50
Due to a points failure between Reading and Westbury all lines are blocked. Disruption is expected until 11:15 30/03.
Impact:
Train services between Reading and Newbury may be cancelled or diverted.
Customer Advice:
-
What has happened?
-
There has been a points failure in the Reading area. A points failure is a fault with the movable pieces of track that enable trains to change tracks.
-
What are we doing about it?
-
We are working with Network Rail to be able to return to running our normal timetable as soon as possible.
Engineers have been deployed to site to inspect the fault.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here. We have requested local bus ticket acceptance and will post information here as soon as possible.
-
Option 2: Replacement transport provided by us in the form of coaches have been requested. We will provide details as soon as possible.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
Impact:
Train services between Reading and Newbury may be cancelled or diverted.
Customer Advice:
-
What has happened?
-
There has been a points failure in the Reading area. A points failure is a fault with the movable pieces of track that enable trains to change tracks.
-
What are we doing about it?
-
We are working with Network Rail to be able to return to running our normal timetable as soon as possible.
Engineers have been deployed to site to inspect the fault.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here. We have requested local bus ticket acceptance and will post information here as soon as possible.
-
Option 2: Replacement transport provided by us in the form of coaches have been requested. We will provide details as soon as possible.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
Due to a points failure between Reading and Westbury all lines are blocked. Disruption is expected until 11:15 30/03.
Impact:
Train services between Reading and Basingstoke may be cancelled or diverted.
Customer Advice:
-
What has happened?
-
There has been a points failure in the Reading area. A points failure is a fault with the movable pieces of track that enable trains to change tracks.
-
What are we doing about it?
-
We are working with Network Rail to be able to return to running our normal timetable as soon as possible.
Engineers have been deployed to site to inspect the fault.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here. We have requested local bus ticket acceptance and will post information here as soon as possible.
-
Option 2: Replacement transport provided by us in the form of coaches have been requested. We will provide details as soon as possible.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Impact:
Train services between Reading and Basingstoke may be cancelled or diverted.
Customer Advice:
-
What has happened?
-
There has been a points failure in the Reading area. A points failure is a fault with the movable pieces of track that enable trains to change tracks.
-
What are we doing about it?
-
We are working with Network Rail to be able to return to running our normal timetable as soon as possible.
Engineers have been deployed to site to inspect the fault.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here. We have requested local bus ticket acceptance and will post information here as soon as possible.
-
Option 2: Replacement transport provided by us in the form of coaches have been requested. We will provide details as soon as possible.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
JourneyCheck tool
For general information on our network including line updates, train cancellations and station updates use our
JourneyCheck tool.