Disruption on our network
Your train may be delayed. Check your journey.
Last updated: 20:56
Due to a fire at a station at Paignton the line is closed. Disruption is expected until the end of the day.
Impact:
Train services between Paignton and Newton Abbot have been cancelled.
Customer Advice:
What has happened?
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A fire broke out at Paignton Station this morning which has affected signalling and surrounding infrastructure. Although the fire is out, due to the nature of the damage, we will not be running trains on this route today. Please kindly note, Paignton station remains closed to the public.
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What are we doing about it?
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No trains will run between Newton Abbot and Paignton on Tuesday 21st July. Train services from Exeter St David's will all terminate at Newton Abbot.
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What are your options?
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We are sorry for the disruption to your journey today, these are the current options available to you:
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Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here:
Your ticket can be used at no extra cost, in both directions on the following local bus routes.
Stagecoach route 11: Dawlish Warren (Station), Dawlish (The Green), Teignmouth, Torquay (Riviera Centre)
Stagecoach route 12: Newton Abbot (Station), Torre (Station), Torquay (Grand Hotel), Paignton (Bus Station).
Stagecoach route 22: Torquay (Strand), Paignton (Bus Station).
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Option 2: Limtied road transport is supporting the service, and will provide a shuttle service between Newton Abbot, Torre, Torquay and Paignton, but will not be running to a timetable. Please speak to station staff at Newton Abbot or Torquay for more information. Please note that at Paignton Station, the surrounding roads are also closed off for safety reasons, and so please check where the nearest pick-up and drop off points will be.
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Option 3: Consider postponing your journey until our service returns to normal.
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For more information:
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Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
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Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
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Delay Repay:
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If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
Impact:
Train services between Paignton and Newton Abbot have been cancelled.
Customer Advice:
What has happened?
-
A fire broke out at Paignton Station this morning which has affected signalling and surrounding infrastructure. Although the fire is out, due to the nature of the damage, we will not be running trains on this route today. Please kindly note, Paignton station remains closed to the public.
-
What are we doing about it?
-
No trains will run between Newton Abbot and Paignton on Tuesday 21st July. Train services from Exeter St David's will all terminate at Newton Abbot.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here:
Your ticket can be used at no extra cost, in both directions on the following local bus routes.
Stagecoach route 11: Dawlish Warren (Station), Dawlish (The Green), Teignmouth, Torquay (Riviera Centre)
Stagecoach route 12: Newton Abbot (Station), Torre (Station), Torquay (Grand Hotel), Paignton (Bus Station).
Stagecoach route 22: Torquay (Strand), Paignton (Bus Station).
-
Option 2: Limtied road transport is supporting the service, and will provide a shuttle service between Newton Abbot, Torre, Torquay and Paignton, but will not be running to a timetable. Please speak to station staff at Newton Abbot or Torquay for more information. Please note that at Paignton Station, the surrounding roads are also closed off for safety reasons, and so please check where the nearest pick-up and drop off points will be.
-
Option 3: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
Due to a safety inspection of the track at Ashchurch For Tewkesbury the line towards Cheltenham Spa is disrupted.
Impact:
Train services running through this station may be delayed. Disruption is expected until 22:45 21/07.
Customer Advice:
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What has happened?
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We have had a report of a defect with the track in the Ashchurch area. Trains may not be able to run over the affected line until it has been inspected or may have to run at reduced speed.
-
What are we doing about it?
-
We are working with Network Rail to be able to return to running our normal timetable as soon as possible.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here.
Your ticket can be used at no extra cost, in both directions on the following local bus routes:
* Stagecoach route 10: Gloucester (Clarence Street), Cheltenham (Promenade)
* Stagecoach route 33: Gloucester (Bus Station), Hereford (Station)
* Stagecoach route 41: Cheltenham (Clarence Street), Ashchurch for Tewkesbury (Station)
* Stagecoach route 51: Swindon (Bus Station), Cheltenham (Promenade)
* Stagecoach route 66/166: Cheltenham (Promenade), Stroud (Merrywalks)
* Stagecoach route 71: Gloucester (Bus Station), Ashchurch for Tewkesbury (Station)
* Stagecoach routes 94/94X: Gloucester (Transport Hub), Cheltenham (Granley Road stop on A40, a 10-minute walk from station)
* Stagecoach routes 95: Gloucester (Transport Hub), Cheltenham (Promenade)
* Stagecoach routes 97: Gloucester (Transport Hub), Cheltenham (Promenade)
* Stagecoach routes 98: Gloucester (Transport Hub), Cheltenham (Promenade)
* Stagecoach routes D and E: Cheltenham Spa (Station), Cheltenham (Chapel Walk)
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Option 2: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Impact:
Train services running through this station may be delayed. Disruption is expected until 22:45 21/07.
Customer Advice:
-
What has happened?
-
We have had a report of a defect with the track in the Ashchurch area. Trains may not be able to run over the affected line until it has been inspected or may have to run at reduced speed.
-
What are we doing about it?
-
We are working with Network Rail to be able to return to running our normal timetable as soon as possible.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here.
Your ticket can be used at no extra cost, in both directions on the following local bus routes:
* Stagecoach route 10: Gloucester (Clarence Street), Cheltenham (Promenade)
* Stagecoach route 33: Gloucester (Bus Station), Hereford (Station)
* Stagecoach route 41: Cheltenham (Clarence Street), Ashchurch for Tewkesbury (Station)
* Stagecoach route 51: Swindon (Bus Station), Cheltenham (Promenade)
* Stagecoach route 66/166: Cheltenham (Promenade), Stroud (Merrywalks)
* Stagecoach route 71: Gloucester (Bus Station), Ashchurch for Tewkesbury (Station)
* Stagecoach routes 94/94X: Gloucester (Transport Hub), Cheltenham (Granley Road stop on A40, a 10-minute walk from station)
* Stagecoach routes 95: Gloucester (Transport Hub), Cheltenham (Promenade)
* Stagecoach routes 97: Gloucester (Transport Hub), Cheltenham (Promenade)
* Stagecoach routes 98: Gloucester (Transport Hub), Cheltenham (Promenade)
* Stagecoach routes D and E: Cheltenham Spa (Station), Cheltenham (Chapel Walk)
-
Option 2: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
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