Disruption on our network
Your train may be delayed. Check your journey.
Last updated: 23:49
Due to a fault with the signalling system between Taunton and Tiverton Parkway trains have to run at reduced speed on the line.
Impact:
Train services running through these stations may be delayed. Disruption is expected until 08:00 26/10.
Customer Advice:
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What has happened?
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There is a fault with the signalling system in the Whiteball Tunnel. The signalling system is how trains are kept a safe distance apart and directed onto the various lines along their journey. When there is a fault with the signalling system trains may need to stop at the affected signals so that the Driver can speak to the Signaller to confirm if the track ahead is clear.
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What are we doing about it?
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We are working with Network Rail to be able to return to running our normal timetable as soon as possible.
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What are my options?
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Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
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Option 2: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here.
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Option 3: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
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Option 4: If you can, you might want to consider postponing your journey until our service returns to normal.
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Let us help you:
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Don't worry if you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
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If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 07:00 and 19:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
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Delay Repay:
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We are sorry for the delay to your journey. If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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Impact:
Train services running through these stations may be delayed. Disruption is expected until 08:00 26/10.
Customer Advice:
-
What has happened?
-
There is a fault with the signalling system in the Whiteball Tunnel. The signalling system is how trains are kept a safe distance apart and directed onto the various lines along their journey. When there is a fault with the signalling system trains may need to stop at the affected signals so that the Driver can speak to the Signaller to confirm if the track ahead is clear.
-
What are we doing about it?
-
We are working with Network Rail to be able to return to running our normal timetable as soon as possible.
-
What are my options?
-
Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Option 2: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here.
-
Option 3: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 4: If you can, you might want to consider postponing your journey until our service returns to normal.
-
Let us help you:
-
Don't worry if you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 07:00 and 19:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
We are sorry for the delay to your journey. If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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