Disruption on our network
Your train may be delayed. Check your journey.
Last updated: 18:40
Due to a points failure between Salisbury and Warminster fewer trains are able to run. Disruption is expected until the end of the day.
Impact:
Train services between Westbury and Salisbury may be cancelled.
Customer Advice:
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What has happened?
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There are multiple signalling system failures in the area between Salisbury and Warminster. The signalling system is how trains are kept a safe distance apart and directed onto the various lines along their journey. When there is a fault with the signalling system trains may need to stop at the affected signals so that the Driver can speak to the Signaller to confirm if the track ahead is clear. This will cause delays.
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What are we doing about it?
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We are working with Network Rail to return to running our normal timetable as soon as possible, however we have to run fewer services due to the slower than usual running required.
Our hourly train service between Fareham and Cardiff via Salisbury and Westbury in both directions will continue to run but will be terminated at Westbury/Southampton due to the delays being caused by the signal failure.
Our stopping trains which run between Bristol and Salisbury will terminate/start from Westbury instead. Where needed, we will arrange for trains to additonally call at Dilton Marsh.
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What are your options?
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We are sorry for the disruption to your journey today, these are the current options available to you:
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Option 1: Your ticket can be used, at no extra cost, with the following operators, in both directions on these routes.
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South Western Railway - between Salisbury and Fareham .
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First Bus (Bristol, Bath & the West) - D1 - Westbury (Railway Inn), Warminster (Market Place)
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Option 2: Replacement transport, provided by us such as a buses, coaches or taxis, has been requested. The time taken to resource vehicles and the journey time by road is likely to be significantly longer that it would be for you to use one of the other alternative options. We will continue to monitor the need for this as the situation develops and provide any updates here.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4 : Consider postponing your journey until our service returns to normal.
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
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If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
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Delay Repay:
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If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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Impact:
Train services between Westbury and Salisbury may be cancelled.
Customer Advice:
-
What has happened?
-
There are multiple signalling system failures in the area between Salisbury and Warminster. The signalling system is how trains are kept a safe distance apart and directed onto the various lines along their journey. When there is a fault with the signalling system trains may need to stop at the affected signals so that the Driver can speak to the Signaller to confirm if the track ahead is clear. This will cause delays.
-
What are we doing about it?
-
We are working with Network Rail to return to running our normal timetable as soon as possible, however we have to run fewer services due to the slower than usual running required.
Our hourly train service between Fareham and Cardiff via Salisbury and Westbury in both directions will continue to run but will be terminated at Westbury/Southampton due to the delays being caused by the signal failure.
Our stopping trains which run between Bristol and Salisbury will terminate/start from Westbury instead. Where needed, we will arrange for trains to additonally call at Dilton Marsh.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: Your ticket can be used, at no extra cost, with the following operators, in both directions on these routes.
-
South Western Railway - between Salisbury and Fareham .
-
First Bus (Bristol, Bath & the West) - D1 - Westbury (Railway Inn), Warminster (Market Place)
-
Option 2: Replacement transport, provided by us such as a buses, coaches or taxis, has been requested. The time taken to resource vehicles and the journey time by road is likely to be significantly longer that it would be for you to use one of the other alternative options. We will continue to monitor the need for this as the situation develops and provide any updates here.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4 : Consider postponing your journey until our service returns to normal.
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
JourneyCheck tool
For general information on our network including line updates, train cancellations and station updates use our
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