Disruption on our network
Your train may be delayed. Check your journey.
Last updated: 16:04
Following the emergency services dealing with an incident at Bristol Temple Meads all lines have now reopened.
Impact:
Train services running through this station may be cancelled, delayed by up to 45 minutes or revised. Disruption is expected until 18:30 12/08.
Customer Advice:
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What has happened?
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Unfortunately, a person had been struck by a train, leading to all lines being blocked. It was necessary to bring all trains in the affected area to an immediate stop.
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If you were onboard one of the services in this incident and have been affected by this incident or know someone else who needs support, there is always someone to talk to. Contact a Samaritan on 116 123 for free, any time, on any phone. Help is only a phone call away.
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What are we doing about it?
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We are now in a safe position to start operating trains on all lines into and out of Bristol Temple Meads. There will still be further delays due to the incident.
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What are my options?
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We are sorry for the delay to your journey today. Below are the current options available to you:
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Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the Live Departure Boards or speak to a member of our station team.
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Option 2: We are looking at other rail companies or local public transport providers which may be able to help you make your journey.
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Option 3: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
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Option 4: Travel at a later time. You might want to consider postponing your journey until our service returns to normal.
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Let us help you:
-
Don't worry if you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to our staff at the station or on the train.
Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available weekdays between 06:00 - 23:00 and on weekends between 07:00 - 23:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00.
Call National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
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Delay Repay:
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If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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Impact:
Train services running through this station may be cancelled, delayed by up to 45 minutes or revised. Disruption is expected until 18:30 12/08.
Customer Advice:
-
What has happened?
-
Unfortunately, a person had been struck by a train, leading to all lines being blocked. It was necessary to bring all trains in the affected area to an immediate stop.
-
If you were onboard one of the services in this incident and have been affected by this incident or know someone else who needs support, there is always someone to talk to. Contact a Samaritan on 116 123 for free, any time, on any phone. Help is only a phone call away.
-
What are we doing about it?
-
We are now in a safe position to start operating trains on all lines into and out of Bristol Temple Meads. There will still be further delays due to the incident.
-
What are my options?
-
We are sorry for the delay to your journey today. Below are the current options available to you:
-
Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the Live Departure Boards or speak to a member of our station team.
-
Option 2: We are looking at other rail companies or local public transport providers which may be able to help you make your journey.
-
Option 3: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 4: Travel at a later time. You might want to consider postponing your journey until our service returns to normal.
-
Let us help you:
-
Don't worry if you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to our staff at the station or on the train.
Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available weekdays between 06:00 - 23:00 and on weekends between 07:00 - 23:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00.
Call National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
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