Disruption on our network
Your train may be delayed. Check your journey.
Last updated: 11:46
Due to a points failure between Reading and London Paddington fewer trains are able to run on some lines.
Impact:
Train services running to and from these stations may be cancelled or delayed. Disruption is expected until 13:15 22/05.
Customer Advice:
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What has happened?
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There has been a points failure in the Burnham area. A points failure is a fault with the movable pieces of track that enable trains to change tracks.
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What are we doing about it?
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The problem affects 1 of the four lines between London Paddington and Reading, so we are having to reduce the train service through the area to avoid congestion.
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Some services between London Paddington and Oxford will not run, in either direction.
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Local stopping services between London Paddington and Newbury will only run between Reading and Newbury, in both directions.
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Most longer distance Intercity services will continue to run between London Paddington and Reading, but may be subject to delay.
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What are your options?
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We are sorry for the disruption to your journey today, these are the current options available to you:
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Option 1: Your ticket can be used, at no extra cost, with the following operators, in both directions on these routes.
Elizabeth Line between Reading and London Paddington.
Chiltern Railways between Oxford and London Marylebone.
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Option 2: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
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Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
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Option 4: Consider postponing your journey until our service returns to normal.
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For more information:
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Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
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Let us help you:
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If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
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Delay Repay:
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If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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Impact:
Train services running to and from these stations may be cancelled or delayed. Disruption is expected until 13:15 22/05.
Customer Advice:
-
What has happened?
-
There has been a points failure in the Burnham area. A points failure is a fault with the movable pieces of track that enable trains to change tracks.
-
What are we doing about it?
-
The problem affects 1 of the four lines between London Paddington and Reading, so we are having to reduce the train service through the area to avoid congestion.
-
Some services between London Paddington and Oxford will not run, in either direction.
-
Local stopping services between London Paddington and Newbury will only run between Reading and Newbury, in both directions.
-
Most longer distance Intercity services will continue to run between London Paddington and Reading, but may be subject to delay.
-
What are your options?
-
We are sorry for the disruption to your journey today, these are the current options available to you:
-
Option 1: Your ticket can be used, at no extra cost, with the following operators, in both directions on these routes.
Elizabeth Line between Reading and London Paddington.
Chiltern Railways between Oxford and London Marylebone.
-
Option 2: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
-
Option 4: Consider postponing your journey until our service returns to normal.
-
For more information:
-
Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
-
Let us help you:
-
If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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JourneyCheck tool
For general information on our network including line updates, train cancellations and station updates use our
JourneyCheck tool.