We provide details about our performance and financial targets for your benefit – whether you’re a customer, stakeholder or employee.We’re measured by our Public Performance Measure (PPM MAA) score and thanks to hard work, this has improved since the franchise began.
||Target punctuality||Reliability %||Target reliability|
|London to Thames Valley services||86.0
|Bristol suburban service||90.4||92.0||99.5||99.5|
|Plymouth and Cornwall services||97.8||92.0||99.3||99.5|
|South Wales to South Coast services||89.0
|Punctuality %||Trigger||Reliability %||Trigger|
|London and Thames Valley services||85.5||89.0||99.0||98.0|
|Bristol suburban services||91.6||89.0||99.2||98.5|
|Plymouth and Cornwall services||97.9||89.0||99.1
|South Wales and south coast services||93.0||89.0||99.2||98.5|
|The trigger is the point at which we give a discount for season ticket holders. If we don’t meet one of the targets, and fall below the trigger percentage in the last 12 months, we’ll give our season ticket holders 5% off their next season ticket. If we miss both the punctuality and the reliability targets, and fall below both triggers, we’ll give you 10% off.|
One void day was declared for High Speed Services and London - Thames Valley on 07 August 2015.
One void day was declared for Bristol Suburban and South Wales - South Coast Services on 08 February 2016.
Discounts are payable for season tickets being renewed which were valid during these times.
|HSS||Void days apply
|LTV||Void days apply
Punctuality is below trigger, 5% discounts apply
|Bristol SB||Void days apply|
|Devon||No void days apply|
|Ply/Corn||No void days apply|
|SW & SC||Void days apply|
Updated Thursday 28 July 2016. Discounts apply from 31 July 2016 to 28 August 2016 inclusive.
Access our performance and punctuality results
|Overall journey satisfaction