We provide details about our performance and financial targets for your benefit – whether you’re a customer, stakeholder or employee.
We’re measured by our Public Performance Measure (PPM MAA) score and thanks to hard work, this has improved since the franchise began.
The age of trains, lines and stations – and the temporary speed limits these cause – have been a major challenge. But, with Network Rail, we’ve made improvements, like the new environmentally-friendly engines in all of our high-speed trains. These have made it more likely that your train arrives on time and gets you to your destinations.
Passenger's Charter results
Performance results for 5 February 2017 to 4 March 2017 – 4 weeks average from 5 February 2017
12 months Moving Annual Average (MAA) from 6 March 2016
- one void day was declared for High Speed, Bristol Suburban, Devon, Plymouth & Cornwall and South Wales -
South Coast Services on 21 November 2016
- one void day was declared for Devon, Plymouth & Cornwall Services on 22 November 2016
- discounts are payable for season tickets being renewed which were valid during these times
Updated Thursday 9 March 2017. Discounts apply from 12 March 2017 to 8 April 2017 inclusive.
Access our performance and punctuality results
We aim to run all our trains on time, but know sometimes things can go wrong and cause cancellations and delays.
Track how well we’re doing each day using our daily performance and punctuality results – information is usually added at 2pm every weekday.
National Rail Passenger Survey
The National Rail Passenger Survey (NRPS) provides a network-wide picture of customers’ satisfaction of rail travel; with their opinions collected twice a year from a representative sample of journeys.
Overall satisfaction with the station and train, and 33 specific aspects of service, can then be compared over time.
The Autumn 2016 survey took place between 1 September and 20 November 2016.
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