The National Rail Passenger Survey provides a network-wide picture of customers’ satisfaction of rail travel; with their opinions collected twice a year from a representative sample of journeys.
Overall satisfaction with the station and train, and 30 aspects of service can then be compared over time.
The small print
Punctuality and reliability results
*Former First Great Western services
**Former First Great Western Link services
***Former Wessex Train services
All Monday to Saturday services are included in these calculations, except former First Great Western Link services. For those, we include Monday to Friday services. And we only include morning and evening peak services in the punctuality calculation. Peak services are the trains that arrive at London Paddington from 07:00 – 10:00 and trains that leave London Paddington from 16:00 – 19:00. We don’t include Sundays and public holidays in these calculations.