Fares terms and conditions - Advance

Ticket description

Advance tickets are single (one-way) tickets for selected journeys available in Standard Class and First Class.

Refunds

Advance tickets are non-refundable.

Where an excess fare has been paid up to the price of a walk-up ticket, the excess fare paid varies the terms under which the passenger can travel, but it does not alter the refund terms of the original Advance ticket. If the passenger subsequently asks for a refund on the combination of Advance ticket plus Excess Fare plus £10 fee, the Advance ticket and £10 fee remain non-refundable and a refund is only payable on the excess fare paid, less a £10 refund fee.

If the train the customer purchased a ticket for is cancelled or delayed by more than 60 minutes, special arrangements will be made to accommodate them on another train (although a seat cannot be guaranteed). If the train the customer purchased a ticket for is cancelled or delayed and as a result, customers decide not to travel, a refund will be offered on completely unused tickets and they will not be charged an administration fee.

There may be rare occasions where a cheaper Advance fare becomes available closer to the time of travel, for example if a group booking is cancelled and extra seats become available. Please note that in these circumstances Advance tickets that have already been bought cannot be refunded in part or in full.

Changes

Changes to time or date of travel must be arranged before departure of the first reserved train printed on the ticket, after which the ticket has no value and a new one must be purchased. Customers will need to present the ticket(s) and reservation(s) when they request a change.
Changes to tickets cannot be made on-board the train. If customers board a train without a ticket and reservation for that service, a new ticket must be purchased.

The origin, destination and Train Company or route shown on the ticket(s) must remain the same.

The difference between the price paid and cost of the next suitable fare for the journey is payable, plus a £10 administration fee per person, per single ticket for each change to a journey. If customers change to a train on which a cheaper fare is available, the difference will not be refunded.

Break of journey

Outward

A break of journey is not allowed. Customers may not start, break and resume, or end their journey at any intermediate station except to change to/from connecting trains as shown on the ticket(s) or other valid travel itinerary.

Return

N/A

Booking deadline

Tickets must be purchased in advance of travel, up to 18:00 the day before, subject to availability. These tickets are quota controlled.

Discounts

Child

Children (aged 5 to 15 inclusive) are offered a 50% discount. Up to two children aged under 5 can travel free with each fare paying passenger.

Railcard

16-25 Railcard, Two Together, Disabled Persons Railcard, HM Forces Railcard, Senior Railcard, Network and GoldCard all offer 34% discount.
Minimum fares / time restrictions may apply to tickets bought with a Railcard or other discount card. See terms and conditions of the appropriate Railcard or discount card for details.

Railcard holders travelling on a discounted ticket must carry their Railcard when they travel. If a Railcard holder fails to produce their valid Railcard with their ticket, they will be required to pay a full priced ticket for their journey as if no Railcard and/or no ticket were held.

Group

N/A