Contact us

Whether you have a question, or just want to give us some feedback, we’re waiting to hear from you.

We're currently taking a little longer to handle your enquiries. If you have sent in an email or letter, please bear with us as we work to get things back to normal.

email icon Email us

If it’s not urgent, you can email us using our online contact form.

mobile phone icon  Social media

Our team are on hand 24/7. Tweet us @GWRHelp or you can use Facebook Messenger.

phone icon Call us

For sales and support enquiries, our team are on hand from 06:00 to 23:00 7 days a week (except Christmas Day and Boxing Day). Call 0345 7000 125.


Assisted travel icon Assisted Travel enquiries

Older and disabled customers can call 0800 197 1329, use the NGT service on 18001 0800 197 1329, or fill in Assisted Travel online contact form.

text icon  Write to us

We know that sometimes you just need to write. Our address is:
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT


Welsh dragon ymholiadau yn Gymraeg

Mae Ymholiadau Rheilffyrdd Cenedlaethol hefyd yn cynnig cymorth i siaradwyr Cymraeg. Ffoniwch 0345 40 60 500.