Contact us

Due to the ongoing COVID-19 situation, our Contact Centre is available with reduced staffing levels, and reduced hours.

If you are looking for information about traveling on GWR services, want to know how to apply for a refund, or want to follow up on a refund request you’ve previously made, please see the information below.


For further information on refunds, or if you’d like to submit a refund, you can do so on our refunds page.

Our average time to process a refund is currently 2 days. Refunds of tickets originally purchased at stations may be longer.


As per the government guidance you should adhere to social distancing when on our trains and at our stations.

Information on our revised timetable, and on how we are keeping our services safe for you and our staff can be found on our safety page.

Frequently Asked Questions

You may find the answer to your query within our Frequently Asked Questions here.