Contact us

Due to the ongoing COVID-19 situation, our Contact Centre is available with reduced staffing levels, and reduced hours.

If you are looking for information about traveling on GWR services, want to know how to apply for a refund, or want to follow up on a refund request you’ve previously made, please see the information below.


If you’re enquiring about a refund you have already submitted, thank you for your patience. We’re working through the many requests we’ve received as quickly as we can.

It’s currently taking an average of 26 days to process each request.

For further information on refunds, or if you’d like to submit a refund, you can do so here.


As per the government guidance you should only travel if your journey is absolutely necessary and you have no other option.

Information on our revised timetable, and on how we are keeping our services safe for those that need them the most is available here.

Frequently Asked Questions

You may find the answer to your query within our Frequently Asked Questions here.