Contact us

Whether you have a question, or just want to give us some feedback, we’re waiting to hear from you.

If you need help with a booking or are travelling within the next few days either use Twitter or call us.

We’ve recently moved our contact centre to a new site. This means that it’s taking a little longer than usual to answer our phones. If you’re looking to speak with us to see if we’ve received an email or letter, please don’t worry, we have received them and will be writing to you soon. We’re working hard to get things back to normal and want to thank you for your ongoing patience.

Call us

Department Telephone number 
Help and Support
Email us or call 0345 7000 125 (06:00 to 23:00 every day)
Web Sales Support
Call 0345 7000 125 (06:00 to 23:00 every day)
Lost Property
0345 7000 125 (06:00 to 23:00 every day)
0345 7000 125 (06:00 to 23:00 every day)
18001 0800 197 1329
Assisted Travel
0800 197 1329
Welsh Speaking Enquiries
0345 60 40 500

Write to us at:

Your feedback

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