Contact us

Whether you have a question, or just want to give us some feedback, we’re waiting to hear from you.

email icon Email us

If it’s not urgent, you can email us using our online contact form.

mobile phone icon  Social media

Our social media team are here 24/7 on Twitter @GWRHelp. Or on Facebook Messenger and WhatsApp at 07890 608043 between 07:00-23:00.

 Delay Repay

Delayed by 15 minutes or more on a GWR service? You can make a compensation claim here.

text icon Write to us

We know that sometimes you just need to write. Our address is:


Assisted travel icon Assisted Travel enquiries

Older and disabled customers can call 0800 197 1329, use the Next Generation Text (NGT) service on 18001 0800 197 1329, or fill in Assisted Travel online contact form.

Welsh dragon ymholiadau yn Gymraeg

Mae Ymholiadau Rheilffyrdd Cenedlaethol hefyd yn cynnig cymorth i siaradwyr Cymraeg. Ffoniwch 0345 60 40 500.

 Touch Smartcard support

If you are having difficulty using your new Touch Smartcard and require support, get in touch by submitting the Touch Smartcard support form.

phone icon Call us

For sales and support enquiries, our team are on hand from 06:00 to 23:00 7 days a week (except Christmas Day). Call 0345 7000 125.