Contact us

Whether you have a question, or just want to give us some feedback, we’re waiting to hear from you.

If you need help with a booking or are travelling within the next few days either use Twitter or call us.

Due to an increase in customers contacting us, we're speaking with a lot more people than usual; we'll get back to you as soon as possible, but it may take up to 2 weeks.

Call us

Department Telephone number 
Help and Support
Email us or call 0345 7000 125 (07:00 to 22:00 every day)
Web Sales Support
Call 0345 7000 125 (07:00 to 22:00 every day)
Lost Property
0345 7000 125 (07:00 to 22:00 every day)
Telesales 
0345 7000 125 (07:00 to 22:00, 08:00 to 19:00 Saturday and Sunday)
Textphone 
18001 0800 197 1329
Assisted Travel
0800 197 1329
Welsh Speaking Enquiries
0845 604 0500

Write to us at:
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT

Your Feedback

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