Contact us

Whether you have a question, or just want to give us some feedback, we’re waiting to hear from you.

Following a number of incidents on our network, we are busier than normal at the moment. We will respond as soon as we can, but if you are claiming compensation for a delayed journey this might take up to 20 days. For all other contacts, we expect to be able to get back to you within seven days.


email icon Email us

If it’s not urgent, you can email us using our online contact form.

mobile phone icon  Social media

Our team are on hand 24/7. Tweet us @GWRHelp or you can use Facebook Messenger.

phone icon Call us

For sales and support enquiries, our team are on hand from 06:00 to 23:00 7 days a week (except Christmas Day and Boxing Day). Call 0345 7000 125.


Assisted travel icon Assisted Travel enquiries

Older and disabled customers can call 0800 197 1329, use the NGT service on 18001 0800 197 1329, or fill in Assisted Travel online contact form.

text icon Write to us

We know that sometimes you just need to write. Our address is:

Freepost GWR CUSTOMER SUPPORT

Welsh dragon ymholiadau yn Gymraeg

Mae Ymholiadau Rheilffyrdd Cenedlaethol hefyd yn cynnig cymorth i siaradwyr Cymraeg. Ffoniwch 0345 60 40 500.