Whether you have a question, or just want to give us some feedback, we’re waiting to hear from you.
We're currently taking a little longer to handle your enquiries. If you have sent in an email or letter, please bear with us as we work to get things back to normal.
If it’s not urgent, you can email us using our online contact form.
For sales and support enquiries, our team are on hand from 06:00 to 23:00 7 days a week (except Christmas Day and Boxing Day). Call 0345 7000 125.
Older and disabled customers can call 0800 197 1329, use the NGT service on 18001 0800 197 1329, or fill in Assisted Travel online contact form.
We know that sometimes you just need to write. Our address is:
FREEPOST GWR Customer Support
Mae Ymholiadau Rheilffyrdd Cenedlaethol hefyd yn cynnig cymorth i siaradwyr Cymraeg. Ffoniwch 0345 40 60 500.