We advice you check your journey before traveling with us today
There is a good service across our network
Whether you have a question, or just want to give us some feedback, we’re waiting to hear from you.
If it’s not urgent, you can email us using our online contact form.
Our social media team are here 24/7 on Twitter @GWRHelp. Or on Facebook Messenger and WhatsApp at 07890 608043 between 07:00-23:00.
Delayed by 15 minutes or more on a GWR service? You can make a compensation claim here.
We know that sometimes you just need to write. Our address is:
Freepost GWR CUSTOMER SUPPORT
Older and disabled customers can call 0800 197 1329, use the Next Generation Text (NGT) service on 18001 0800 197 1329, or fill in Assisted Travel online contact form.
Mae Ymholiadau Rheilffyrdd Cenedlaethol hefyd yn cynnig cymorth i siaradwyr Cymraeg. Ffoniwch 0345 60 40 500.
If you are having difficulty using your new Touch Smartcard and require support, get in touch by submitting the Touch Smartcard support form.
For sales and support enquiries, our team are on hand from 06:00 to 23:00 7 days a week (except Christmas Day). Call 0345 7000 125.