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On Monday 1 April 2019, we’ll be changing the way we compensate you for your train delays – making it quicker and more convenient, as well as compensating you for more delays.
If you're delayed by more than 15 minutes when travelling with GWR train on a single, return or weekly ticket, you will be able to claim compensation.
Delays are calculated against the planned, advertised timetable so compensation is not usually offered during periods of pre-planned engineering works and when replacement bus services are used.
Please check back soon for further updates. Once live, you will need to apply for compensation within 28 days of your delayed journey.
Help and support
Delay and compensation claims until 31 March 2019.
If you have a season ticket valid for a month or longer, getting delay compensation is a different process.