• How do I register as a customer on your website?
  • How do I register and book online if I live outside the UK?
  • What are the different options of receiving a ticket purchased on GWR.com?
  • What can I do on the GWR app?
  • How do I use my e-voucher?
  • How do I update my personal details?
  • I no longer wish to receive email communication from your website. What should I do?

Leaving the Nectar scheme

  • Why has GWR left the Nectar Scheme?
  • When did the collection of Nectar points end?
  • After I have made a booking, how long will it take for Nectar points to appear in my account?
  • What happens to my existing Nectar points?
  • Where can I see my Nectar points history on bookings I have made with GWR?
  • Does GWR still know my Nectar card number?