If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can claim Delay Repay compensation.

Find out more about Delay Repay

Season Tickets that started before 1 April 2021

If you have a Season Ticket for a month or longer, we will also give you a discount when you renew your ticket if we have failed to meet our moving annual average targets for punctuality and/or reliability.

If we fall below just one of these, we will give you 5% of your next ticket. If we fall below both, we will give you 10%.

This discount will only apply for the first renewal on or after 1 April 2021. After that, Delay Repay becomes the only way you can claim compensation.

Find out more about our punctuality and reliability.

  • Annual Season Tickets for Bristol Suburban, Devon, Plymouth and Cornwall, and South Wales - South Coast services

Renewal discounts available

Charter group Discount applied
High Speed services* N/A
London - Thames Valley services** N/A
Bristol Suburban services*** N/A
Devon services*** N/A
Plymouth and Cornwall services*** Reliability is below trigger, 5% discounts apply (8% for Annual Season Ticket renewals)
South Wales - South Coast services*** N/A
*Former First Great Western services
**Former First Great Western Link services
***Former Wessex Train services

Updated Thursday 6 May 2021. Discounts apply from 9 May 2021 to 5 June 2021 inclusive.

How to get your discount

We’ll apply any discounts when you renew*. You’ll need to buy your new ticket:
  • within 28 days of the day your old ticket expired
  • for the same journey and class of travel
  • for the same period of time or shorter than your old ticket
* Season Tickets that started before 31 March 2021, for the first renewal on or after 1 April 2021.

  • Other losses and costs