Season tickets that started from 1 April 2021

If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can claim Delay Repay compensation.

Find out more about Delay Repay

If we issue a ‘do not travel’ warning and you follow our advice and do not travel, please get in touch with our Customer Support team who will process compensation covering the cost of the journey.

Contact our Customer Support team

Season tickets that started before 1 April 2021

If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can claim Delay Repay compensation.

Find out more about Delay Repay

If you have a season ticket for a month or longer, we will also give you a discount when you renew your ticket if we have failed to meet our moving annual average targets for punctuality and/or reliability.

If we fall below just one of these, we will give you 5% of your next ticket. If we fall below both, we will give you 10%.

This discount will only apply for the first renewal on or after 1 April 2021. After that, Delay Repay becomes the only way you can claim compensation.

Find out more about our punctuality and reliability.

  • Annual season tickets for Bristol Suburban, Devon, Plymouth and Cornwall, and South Wales - South Coast services

Renewal discounts available

Charter group Discount applied
High Speed services* Void days apply
London - Thames Valley services** Void days apply
Bristol Suburban services*** Void days apply. Reliability is below trigger, 5% discounts apply (8% for annual season ticket renewals)
Devon services*** Void days apply
Plymouth and Cornwall services*** Void days apply. Reliability is below trigger, 5% discounts apply (8% for annual season ticket renewals)
South Wales - South Coast services*** Void days apply. Reliability is below trigger, 5% discounts apply (8% for annual season ticket renewals)
*Former First Great Western services
**Former First Great Western Link services
***Former Wessex Train services

Updated Thursday 23 September 2021. Discounts apply from 26 September 2021 to 23 October 2021 inclusive.

How to get your discount

We’ll apply any discounts when you renew*. You’ll need to buy your new ticket:
  • within 28 days of the day your old ticket expired
  • for the same journey and class of travel
  • for the same period of time or shorter than your old ticket
* season tickets that started before 31 March 2021, for the first renewal on or after 1 April 2021.

Void days

A void day is when there’s serious disruption at peak time, and we haven’t offered you another way to get to where you are going.

We will get in touch with you by email or post. We'll explain what happened, and how you can claim either a season ticket extension or a refund.

Void days only apply to season tickets that started before 31 March 2021.

Void days declared

Charter group Void days
 High Speed services*  10, 11, 12, 13 and 14 May 2021
 London-Thames Valley services**  10, 11, 12, 13 and 14 May 2021
 Bristol Suburban services***  10, 11, 12, 13 and 14 May 2021
 Devon services***  10, 11, 12, 13 and 14 May 2021
 Plymouth and Cornwall services***  10, 11, 12, 13 and 14 May 2021
 South Wales-South Coast services***
 10, 11, 12, 13 and 14 May 2021
*Former First Great Western services
**Former First Great Western Link services
***Former Wessex Train services

Updated Thursday 3 June 2021

  • Other losses and costs