If you no longer need to use your season ticket you may be entitled to a refund. We calculate any refund from the day the season ticket was returned to us and we work out your refund based on the difference between the price you paid and the cost of a ticket for the time you actually used it.
Because annual season tickets offer significant savings compared to paying for weekly or monthly tickets, if you have used your ticket for more than 10 months and 13 days or more, there will be no refund available.
All refunds are subject to a £10 administration fee.
To claim for a refund, fill out the form here. We are currently processing refunds within 5 days of receipt. Refunds of tickets originally purchased at stations may take longer.
If you’re ill
If you can’t use your season ticket for 4 weeks or more because of illness or injury, you can apply for a discretionary partial refund.
Let us know as soon as you can – send in a copy of your season ticket, documentation of your illness like a medical certificate, and a covering letter to our team at:
Freepost GWR CUSTOMER SUPPORT
Note: You must not seek to recover the same money twice. However, claiming compensation using our reclaims process does not affect any additional statutory rights you may have, for example under the Consumer Rights Act 2015 where we as a company are at fault.