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We advise you check your journey before traveling with us today
There is a good service across our network
We advise you check your journey before traveling with us today
There is a good service across our network
Use cursor keys to navigate through tabs
Use cursor keys to navigate through tabs
Use cursor keys to navigate through tabs
Use cursor keys to navigate through tabs
Use cursor keys to navigate through tabs
You may be able to get a refund if you no longer need your season ticket.
We calculate the refund as the difference between the cost of the season ticket you originally bought, and the cost of travel made up to the date the ticket is surrendered.We will only process a refund if the season ticket was bought from GWR. If you bought your ticket elsewhere, contact the original retailer.
If you can’t use your season ticket for more than 4 weeks because of illness or injury, you can apply for a discretionary partial refund.
Let us know as soon as you can by getting in touch with our Customer Support team, or by visiting your local ticket office. We may ask for evidence to support your claim, such as a medical certificate.
Contact our Customer Support team.
Refunds must be applied for before the end of the ticket’s 28-day validity.
A refund is calculated by deducting the cost of an Anytime Day Return for the same journey, for each day’s travel activated, from the cost of the Flexi Season. We charge a £10 admin fee for every application made.
Find out more about Flexi Season tickets.
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